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Midtown Hotel

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Overview of Midtown Hotel

Midtown Hotel

3.5 star property
City centre Surabaya hotel with restaurant

7.8/10 Good

134 verified guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Laundry facilities
The price is AU$53
Price available on 1/1/2023
Jl. Basuki Rahmat 76, Surabaya, East Java, 60262
Main amenities
  • Daily housekeeping
  • Restaurants
  • Breakfast available
  • 24-hour room service
  • 5 meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
For families
  • Television
  • Daily housekeeping
  • Washer/dryer
  • Lift
  • In-room climate control (air conditioning)
  • BBQ(s)

Room options

About this area

What's nearby

  • Heart of Surabaya

Getting around

  • Surabaya (SUB-Juanda) - 19 min drive
  • Surabaya Pasar Turi Station - 4 min drive
  • Surabaya Gubeng Station - 28 min walk
  • Airport shuttle (surcharge)


  • Ria Indonesian Delicacies - 3 min walk
  • Drago La Brasserie - 4 min walk
  • Le Cafe Gourmand - 4 min walk
  • Boncafe Steak & Ice Cream - 4 min walk
  • Noach Cafe & Bistro - 4 min walk

About this property

Midtown Hotel

A great choice for a stay in Surabaya, Midtown Hotel features an airport shuttle. Guests will have free perks such as WiFi, valet parking and self-parking. Fellow travellers say good things about the helpful staff and location.


English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 197 rooms
  • Arranged over 18 floors


  • Check-in time from 2 PM until noon
  • Express check-in available
  • Minimum check-in age – 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 17


  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site


  • Airport shuttle*

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • BBQs
  • 24-hour room service

Working away

  • 5 meeting rooms


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • 2012 buildings/towers
  • Safe-deposit box at front desk


  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site


  • English
  • Indonesian

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Slippers
  • Washer and dryer

Freshen up

  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


The Town Hall – On-site restaurant.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 90000 per person (approximately)
  • Airport shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.


This property accepts credit cards, debit cards and cash.

Also known as

Midtown Hotel Surabaya
Midtown Surabaya
Midtown Hotel Surabaya, Java
Midtown Hotel Hotel
Midtown Hotel Surabaya
Midtown Hotel Hotel Surabaya

Frequently asked questions

Does Midtown Hotel offer free cancellation for a full refund?
Yes, Midtown Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Midtown Hotel?
As of 10 Dec 2022, prices found for a 1-night stay for 2 adults at Midtown Hotel on 1 Jan 2023 start from AU$53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Midtown Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Midtown Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Midtown Hotel?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Midtown Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Midtown Hotel?
You can check in from 2 PM - noon. Check-out time is noon. Express check-in is available.
Are there restaurants at or near Midtown Hotel?
Yes, there's an on-site restaurant, The Town Hall. Nearby restaurants include Ria Indonesian Delicacies (3-min walk), Drago La Brasserie (4-min walk) and Le Cafe Gourmand (4-min walk).
What's the area around Midtown Hotel like?
Midtown Hotel is in the heart of Surabaya, a short 6-minute walk from Tunjungan Plaza and 13 minutes' walk from Surabaya Plaza Shopping Mall. The local area is considered walkable, as well as being good for shopping.

Overall score and ratings






Staff & service




Property conditions & facilities



4/10 Fair

HENDRO, 3-night business trip
Verified guest review

10/10 Exceptional

good breakfast good service clean room easy can walk to tunjangan plaza, kfc, mcdonald's near all
MOHD, 2-night trip
Verified Expedia guest review

8/10 Very good

Good service
Staff was friendly and courteous and my stay was enjoyable and comfortable. My only disappointment was the bathroom towels were old and worn out but clean.
Andy, 5-night trip
Verified guest review

8/10 Very good

Its close to Tunjungan Plaza which add value to this hotel.
1-night family trip
Verified Expedia guest review

6/10 Good

Receptionist is not doing their job
The wall has lots of scratches and the floor is rough and old. I got some view facing the main road. That is a nice one. Really enjoy the view at night. There were waiting times to request for toilet paper. They just seems not doing a good service. Also, there was one time a driver ask the receptionist to call my room and they said no such a name stay in the hotel. This is ridiculous. The second time a driver ask the receptionist to call me and they did not call me and the driver had to wait for 3 hours at the lobby because he thought I was not ready. Can you believe that...3 hours? A really bad example on how the receptionist neglected their job and not even called my room. Can a management explain what is going on here?
Donna, 6-night trip
Verified guest review

6/10 Good

not bad
the towels were quite old, shower area does not drain so well. other than that it's good.
Song, 2-night trip with friends
Verified guest review

8/10 Very good

As usual no issues & room is fine. Staff is pleasant & okay.
4-night trip
Verified Expedia guest review

8/10 Very good

4-night business trip
Verified guest review

10/10 Exceptional

nice hotel close to restuerants bars and shopping mall taxi's take you every where are cheeap
william, 3-night trip
Verified Expedia guest review

6/10 Good

Anita, 3-night business trip
Verified guest review