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Novotel Phu Quoc Resort

Photo gallery for Novotel Phu Quoc Resort

Exterior
On the beach, beach bar
2 outdoor pools
2 outdoor pools
2 outdoor pools

Overview of Novotel Phu Quoc Resort

UNESCO Sustainable Travel Pledge

Novotel Phu Quoc Resort

4.5 star property
Luxury Phu Quoc resort with 2 outdoor pools, connected to a shopping centre

8.6/10 Fabulous

469 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Duong Bao Hamlet, Duong To Commune, Phu Quoc, Kien Giang

Room options

About this area

What's nearby

  • On the beach
  • Phu Quoc Night Market - 26 min drive

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 10 min drive
  • Free airport shuttle

Restaurants

  • Phu Quoc Seafood - 4 min walk
  • May - 9 min drive
  • Aladdin Pizza - 9 min drive
  • Cafe Iris - 10 min drive
  • The Naked Table - 10 min drive

About this property

Novotel Phu Quoc Resort

At Novotel Phu Quoc Resort, you can spend time at the beach sipping drinks, plus scuba-diving is nearby. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can indulge in massages, body wraps and facials. Food Exchange, one of 2 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights at this luxurious resort include 2 poolside bars, a free airport shuttle and a free kid's club. Fellow travellers say great things about the overall property condition and comfortable guest rooms.

Languages

English, French, Portuguese, Spanish, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 366 units
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site parking is limited

Transfers

  • Free airport shuttle from 7:30 AM to 9:00 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • 2 poolside bars
  • Beach bar
  • BBQs
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space (5059 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire

Facilities

  • Built in 2015
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Health club
  • 2 outdoor pools
  • Spa services
  • 2 outdoor tennis courts
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Grab bar near toilet

Languages

  • English
  • French
  • Portuguese
  • Spanish
  • Vietnamese

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Guidebooks/recommendations

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body wraps, body scrubs and body treatments.

Dining

Food Exchange – This restaurant specialises in international cuisine and serves lunch and dinner.
Specialty – This restaurant specialises in Vietnamese cuisine and serves lunch and dinner. Open daily.
Phu Quoc Seafood – On-site seafood restaurant. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of VND 404000 for adults and VND 202000 for children (approximately)

Children & extra beds

  • Rollaway beds are available for VND 810000.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Novotel Phu Quoc Resort
Novotel Phu Quoc
Novotel Phu Quoc Resort Phu Quoc Island, Vietnam
Novotel Resort
Novotel Phu Quoc Resort Hotel Phu Quoc Island
Novotel Phu Quoc Resort (opening February 2016)
Novotel Phu Quoc Resort (opening January 2016)
Vietnam
Novotel Phu Quoc Resort Resort
Novotel Phu Quoc Resort Phu Quoc
Novotel Phu Quoc Resort Resort Phu Quoc
Novotel Phu Quoc Resort Hotel Phu Quoc Island

Frequently asked questions

Does Novotel Phu Quoc Resort offer free cancellation for a full refund?
Yes, Novotel Phu Quoc Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novotel Phu Quoc Resort?
As of 1 Dec 2022, prices found for a 1-night stay for 2 adults at Novotel Phu Quoc Resort on 2 Dec 2022 start from AU$140, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novotel Phu Quoc Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Novotel Phu Quoc Resort?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Novotel Phu Quoc Resort?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Novotel Phu Quoc Resort?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Novotel Phu Quoc Resort?
Yes, a free airport shuttle is available from 7:30 AM to 9:00 PM at scheduled times.
What are the check-in and check-out times at Novotel Phu Quoc Resort?
You can check in from 2:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Novotel Phu Quoc Resort and nearby?
Have fun with on-site activities such as cycling, and improve your game on the tennis courts. Additional recreation on-site includes aerobics and yoga. Enjoy a swim in one of the 2 outdoor swimming pools or use the resort's other amenities, which include 2 poolside bars and 2 bars. Novotel Phu Quoc Resort also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Novotel Phu Quoc Resort?
Yes, there are 2 on-site restaurants, featuring international cuisine. Nearby restaurants include Phu Quoc Seafood (4-min walk), May (4.8 mi) and Aladdin Pizza (4.9 mi).
What's the area around Novotel Phu Quoc Resort like?
Novotel Phu Quoc Resort is located on the waterfront, a short 1-minute walk from Walking Street Phu Quoc.

Overall score and ratings

8.6

Fabulous

8.7/10

Cleanliness

8.4/10

Staff & service

8.9/10

Amenities

8.6/10

Property conditions & facilities

8.1/10

Eco-friendliness

8/10 Very good

Juraj, 7-night trip
Verified Hotels.com guest review

6/10 Good

I have been this resort so many time in the past. This time , it is worst . I can see buses of local tourist. They were super loud, It was not same as before 2017-2019. The hotel was nice and quite. When we check in They didn’t have room that we booked. I show them picture of room. Receptionist told me if I would like to have a room like the pic and downstair .. I need to call them ahead of but This is not the first time I book at this hotel. It never happen in the past. The breakfast time is horrible. I feel like I’m middle of wet market lol. One of the funniest thing happen when we were seating at table and a man came and sat down at our table even we said no. He just ignore it. How rude they are.
DOAN THI HANH, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Convenience hotel
I stayed there two times in 2019 and 2022, it's in very good condition, paying at the Hotel is good condition instead pay when booking on the web.
Quyen, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Thai Duong, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lam, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Thanks for everything I hope will be back Novotel
Tran, 2-night trip
Verified Expedia guest review

10/10 Exceptional

We had a great time. Two fun pools and a nice beach. The staff is awesome.
Correa Carlos Enrique, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

8/10 Very good

The employees were so sweet, helpful and nice! Everybody spoke good English. The villa we rented was in bad shape, in the garden there were old cigarettes and some garbage as well. Old ash were on the pool table.
Julie, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

its my second time to stay here, everything are good except floor of the room is a bit not clean and the shower water is not hot enough however, the environment and service are quite excellent
Chen hao, 3-night trip with friends
Verified Hotels.com guest review