Novotel Phuket Kamala Beach, Kamala

This hotel and its friendly staff was amazing. Prices were reasonable, staff were helpful and friendly nothing was too much trouble. Great facilities. Was a little further away from shopping and bars but perfect for kicking back and really enjoying a break.

Stayed at the hotel with friends and 3 year old for 7 nights, 7 nights I just can't wait to do again! The staff, from cleaning to front desk, to the restaurant treated us everyday like welcoming friends. You could relax with the staff, make little jokes, BE ON HOLIDAY, And they made everything perfect while still be super friendly and always up for a chat anytime you wanted. A holiday hotel is about being comfortable and chilled out, with warm, friendly fun staff. Well, that's what it should be and that's what they delivered. Everything else great, but the staff off Novotel Kamala beach is what makes this hotel truly stand out!!!! The awsome lady who is in charge of the front desk is the queen of good service, and it obviously flows from her to the rest of the hotel.

1. Nice, secluded beachfront hotel. 2. Nothing on the back road of the hotel..no restaurants/pubs/shops nothing. 3. Staffs were overall very friendly and nice. Special thanks to Restaurant Manager, Mod and leisure assistant, Kan for their good service. 4. Beach was good and swimming pool though a bit small, is quite ok. 5. Room was nice and cosy. wifi is strong/fast. Happy.

We had room 230 at level 4 the other section of the Novotel hotel from the lobby where we will need to access 2 lifts. Overall the stay is fine.. Beach is dirty during our stay . Seen like not much cleaning done. We only happen to see a lady cleaning the beach on the last day of our stay. we were exploring the beach and saw the pond water overflow to the sea. did not allow my girl to play on the beach due to hygiene. We stayed from Sat to Wednesday in June 2016. Overall service was average except for a reception lady name Phoy. She was very nice. I have fainted on the first day at the lobby area but only seen her appear to help before the medic arrival. Breakfast was fine. The restaurant serve good food especially pizza.. we have quite a few meals in the restaurant. Free shuttle bus to patong is a additional Plus point. do note that this hotel is really at the end of the beach and very remote. Do note that there are lots of mosquitoes and the condo beside is going to start building.. there is another plot of land beside the condo too.. We happen to venture out the first night on Sat around 10 plus but the hotel off all the light at the pools area. it is dangerous. we use the pool and gym which are great. I have tried the spa and facial.. good value with the inhouse offer of 30% when signin by wifi.

Horrible stay. Staff was overbearing and incompetent. Hotel amenities are non-existent. On top of it all, my email was hacked into, and was wiped clean! I lost all of my personal info and data!!!!!!!!!!