Crowne Plaza Lanzhou, an IHG Hotel

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Overview of Crowne Plaza Lanzhou, an IHG Hotel

Crowne Plaza Lanzhou, an IHG Hotel

4.5 star property
Luxury hotel with 3 restaurants, near Lanshan Park

9.0/10 Superb

45 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
No.1 Beibinhe Road East, Chengguan District, Lanzhou, Gansu, 730046
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Room service
  • Spa services
  • Business center
  • Limo/town car service
  • Terrace
  • Air conditioning
  • Garden
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Lanzhou (LHW-Zhongchuan) - 47 min drive
  • Lanzhou Station - 14 min drive
  • Lanzhou West Railway Station - 26 min drive

About this property

Crowne Plaza Lanzhou, an IHG Hotel

Enjoy your visit to Lanzhou with a stay at Crowne Plaza Lanzhou, an IHG Hotel. Guests can indulge in massages, and All day Dining Restaurant, one of 3 restaurants, serves breakfast, lunch, and dinner. An indoor pool, a bar/lounge, and a fitness center are other highlights at this luxurious hotel.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 440 rooms
  • Arranged over 36 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - 6:00 AM
  • Minimum check-in age - 19
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • There is no front desk at this property
  • The host will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • 3 restaurants
  • Bar/lounge
  • Barbecue grills
  • Room service (limited hours)

What to do

  • Yoga classes

Working away

  • Business center
  • Meeting rooms

Services

  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An indoor pool
  • Spa services

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages spoken

  • Chinese (Mandarin)
  • English
  • Korean

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

All day Dining Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).
Chinese Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Specialty Muslim - This restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).
Lobby Lounge - Onsite lobby lounge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of CNY 148.00 per person (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards and cash.

Also known as

Crowne Plaza Hotel Lanzhou
Crowne Plaza Lanzhou
Lanzhou Crowne Plaza
Crowne Plaza Lanzhou Hotel

Frequently asked questions

Overall score and ratings

9.0

Superb

9.2/10

Cleanliness

8.9/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

Great Stay
Delightful staff, great breakfast and good facilities.A comfortable stay with a great location.
Andrew, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

5-night trip
Verified Expedia guest review

10/10 Exceptional

Good choice to make!!
Rafael, 7-night business trip
Verified Hotels.com guest review

10/10 Exceptional

It's a good choice to make!!
Even when the hotel is not new, it has an excelent service, good food, beautiful rooms, great beds! I honestly recommend it!!
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice stay at this hotel. Located at the heart of the city. Nice breakfast, friendly staff.
2-night trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel
Nice
1-night business trip
Verified Hotels.com guest review

8/10 Very good

Business Trip
Comfortable room. Good place to stay for business. Good facilities.
1-night business trip
Verified Hotels.com guest review

2/10 Poor

Only real option in Lanzhou.
I've had the misfortune of having stayed here twice, once in 2015 and once in 2017. The ONLY reason I'd ever stay here is that there are basically no other options in the city. It looks like most any other Crowne Plaza, but looks can be deceiving. The staff are poorly trained, and as is common in China, indifferent at best, and rude at worst (although at a nice western brand you sometimes get better service- not here). Front desk- staff are generally unhelpful. They didn’t tell us anything about the hotel... we had to ask about things such as breakfast (included with our rate) and the club lounge. There also seems to be no communication across the hotel: they have no idea what time either of the two restaurants open or the "bar". We were given vouchers for “first drink is on us” free drink upon check-in, good for beer, juice, or coffee… -when we tried to use them, we were told the lounge/bar downstairs was out of beer, and that those vouchers were only for juice anyway. 4th floor “bar”- Very weird experience- the name of the “bar” didn’t match the name of it on the website or even on the elevator… scantily clad employees were walking around, going into various side rooms… there were more employees than customers, most of whom stared weirdly at our group the entire time… we felt very out of place, like we were in a night club or strip club instead of a hotel bar… I could go on and on, but unfortunately characters are limited.
pork belly
Verified Expedia guest review

10/10 Exceptional

Great
A great hotel at Lanzhou. Wonderful location and services.
Verified Hotels.com guest review