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Room options

Presidential Suite, 1 Bedroom

  • 215 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 Bedroom, Corner

  • 188 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Marvelous Suite, Suite, 1 Bedroom

  • 84 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Fantastic Suite, Suite, 1 Bedroom

  • 84 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Studio Suite, 1 Bedroom, Non Smoking

  • 64 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Cool Corner Room, Room, 2 Queen Beds, Non Smoking, Corner

  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

Spectacular Room, Room, 1 King Bed, Non Smoking

  • 41 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Wonderful Room, Room, 2 Queen Beds, Non Smoking

  • 41 sq m
  • City view
  • Sleeps 3
  • 2 Queen Beds

Wonderful Room, Room, 1 King Bed, Non Smoking

  • 41 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

At a glance

Hotel size

  • 403 rooms
  • Arranged over 31 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 5:30 AM
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs and cats only, 1 total, up to 40 lb per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Fitness classes
  • Golf lessons nearby

Working away

  • 24-hour business centre
  • 14 meeting rooms
  • Computer station
  • Conference space (4607 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2012
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Nightclub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Lever door handles

Room amenities

Be entertained

  • LED television
  • Premium cable channels

Home comfort

  • Heating (climate-controlled) and air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free wired Internet
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Mini fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Reviews

9.2

Superb

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Very good

Hotel Needs Updates to 21st century
Review for W Hotel: The overall experience at the W Hotel was satisfactory, and I must commend the service which was indeed excellent. However, given the brand's reputation, I had higher expectations in terms of comfort and technology. The absence of A/C in the elevator, especially during hot days, was quite discomforting. The tablet, which is meant to control room electricity, required a daily reset due to malfunctions that also caused the AC not to work properly. Moreover, I was surprised to see a non-smart TV without streaming services like Netflix in the room. Considering the premium price point, I'd suggest it's time for some updates and renovations. There are comparable hotels in this price range that offer better amenities.
Zohar, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Yihan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect Stay
Always a great time at the W Hotel
Phillipe, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Carsten, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bradley, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Hotel was a little kinky in my own view as there is a red curtain the moment you step in and it was an open concept toilet. Room are clean and fantastic. Location wise in my view was not as good as i hope for. Nothing around the surrounding except a 7/11 and starbuck cafe otherwise nothing much.
Fraser, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent Hotel. Only improvement required is to replace old and small TV and provide more movie channels.
Tan Poh, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Neeraj, 3-night trip
Verified Expedia guest review

10/10 Exceptional

We had a wonderful stay at the W. The staff were really nice and spent the time to chat and get to know us. They even spent the time to show us around the house of sarthorn and the history behind the hotel.
Rhyannon, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

franca, 3-night trip
Verified Expedia guest review