The Saba Hotel

Saba use to be our favorite go-to place but management has let the place go which is sad because everything else on Via Argentina has been updated into a beautiful place to visit. The room - dingy and dark. Room definitely could use a coat of paint or two. However, on a good note, the air conditioner was working very well. Breakfast is no longer included which is too bad as it might be an incentive to stay here. Too many good and reasonable restaurants outside of the establishment to pay $6.50 here. Front desk - we were asked to give our credit card so that they could put a hold on it in case we stole something which is odd since the room has nothing of value. At checkout, they make you wait as they actually send someone to the room to verify that you did not steal anything. This is the first time I've experienced this in Panama. As a professional reviewer, I can not recommend staying here unless drastic changes are made. I stayed at three hotels in PC this week and this was the worst of the three and beleive it or not, not the cheapest.

My initial experience upon arrival at the hotel was not good. The person in charge of checking me in seemed inexperienced and very slow. He also insisted I pay up front for the entire stay before actually having even been to my room. The elevator was not functioning upon arrival. The fridge was not cold and seemed never to reach cool temperature. Next morning the AC in my room was not functioning. At this point I was very unhappy and wrote so in my initial Expedia impressions. Other staff at the hotel however very proactively jumped to the rescue. The lady in charge that day moved me to a bigger room, where everything functioned very well for the rest of my stay: fridge, AC, tv, and most importantly in some ways for me, wifi. The room was in good condition. The lady who cleaned the room every day was pleasant, personable and efficient.The rest of the staff I interacted with were also pleasant and professional. So the initial situation was probably mostly only due to circumstance and some bad luck. A tip: I would recommend the hotel train new staff with another competent person up to the time they are comfortable doing the job in a routine manner on their own. Otherwise guests can get the wrong impression.

Service, except housekeeping, is just HORRIBLE. The staff could care less about you. They treated me as if they were doing me a favor at the worst time of their lives all times I reached out to them. It was shocking. Don't count on the restaurant hours, it is absolutely not honored. It is a toss up whether the restaurant is open or close. Please make plans elsewhere for food. Rooms are decent and comfortable yet the walls are in need of some serious paining. Bathroom is small but manageable. Hangers were of all sorts and shapes in the closet. The hotel is quiet (this was great). The location is excellent. This hotel is a jewel in the raw. Either change management or staff but do something. This could be a wonderful hotel in the city. I thought the value for the room was incredible when I made the reservation; now I understand completely why it was so affordable. The staff makes it worthless.

This hotel is inexpensive, but they lack customer service skills. The employees were not helpful whatsoever and only one iron for the enitre hotel. They do not have bell boy or luggge caddy, once again personnel do not go out of their way to help. We left the hotel at 4am, no one was in the lobby but a male employee, we asked him to hlep us bring down our luggage from the lobby to the street to get a cab and he said he couldn't help us. He had to stay put, meanwhile my 65 year mother and I had to fend for ourselves. It was awful awful awful!!!!!! At 4 am it was hard to get a taxi, we asked the male employee to help us by calling a taxi company and he said he did not have any numbers.

I am here now and I am LITERALLY almost dead! It is extremely hot in my hotel room/the entire hotel and they claim that the AC is not working. I have NEVER stayed somewhere that the entire AC is not working. This is my 2nd day here and they promised that it would be fixed last night, but now going into night 3 of a 7 day stay, I do not think I will be able to manage. Now I am working with Expedia to cancel the reservation. But based on the fact that they are letting such a serious issue fall by the waist side like this, I could not under any circumstances give them a positive review. Also they keep running out of rags and towels. I am supposed to go out tonight but they said they won't have any rags or towels until the morning????? And they ran out this morning as well. How is this really a 4 star hotel??? I am LITERALLY desperate for help. #0Stars