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Destination Resort Phuket Surin Beach

Photo gallery for Destination Resort Phuket Surin Beach

Exterior
Beach nearby, white sand
Beach nearby, white sand
Beach nearby, white sand
Indoor pool, 2 outdoor pools, pool loungers

Overview of Destination Resort Phuket Surin Beach

UNESCO Sustainable Travel Pledge

Destination Resort Phuket Surin Beach

3.5-star property
Family-friendly hotel with 4 restaurants, near Surin Beach

8.2/10 Very good

712 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is AU$217
Price available on 18/2/2023
Map
106 27 Moo 3 Cherngtalay Talang Surin, Beach, 106/27, Choeng Thale, Phuket Province, 83110

Room options

About this area

What's nearby

  • Surin Beach - 3 min walk
  • Bang Tao Beach - 10 min walk
  • Kamala Beach - 26 min walk
  • Patong Beach - 16 min drive
  • Jungceylon Shopping Center - 24 min drive
  • Nai Thon Beach - 29 min drive
  • Bangla Road - 25 min drive
  • Karon Beach - 30 min drive
  • Nai Yang Beach - 32 min drive
  • Mai Khao Beach - 35 min drive
  • Kata Beach - 42 min drive

Getting around

  • Phuket (HKT-Phuket Intl.) - 34 min drive
  • Airport shuttle (surcharge)
  • Area shuttle

Restaurants

  • Surin Chill House - 2 min walk
  • Blue Lagoon [Thai food] - 6 min walk
  • The Red Tablecloth - 6 min walk
  • Khun Yaa Seafood - 6 min walk
  • Zazada Beach Club - 6 min walk

About this property

Destination Resort Phuket Surin Beach

Putting you within a 10-minute drive of Kamala Beach and Bang Tao Beach, Destination Resort Phuket Surin Beach features a free kids' club and offers an airport shuttle (available 24 hours) for THB 1300 per vehicle. Guests can visit the spa to be pampered with Thai massages, facials or body scrubs, and Asia Alive, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 2 outdoor pools, an indoor pool and a poolside bar. Fellow travellers say good things about the helpful staff and family-friendly amenities.

Languages

Chinese (Mandarin), English, French, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of Safety and Health Administration (Thailand)
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of GBAC STAR Facility Accreditation (global expert)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 255 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) and wired Internet access in rooms

Parking

  • Secured on-site self-parking (THB 99 per night)
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop
  • Children's menu
  • Children's games
  • Toys

What to do

  • Archery
  • Shopping
  • Pool table
  • Beach nearby
  • Bike rentals nearby
  • Golfing nearby

Working away

  • Business centre

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Bike hire
  • Pool loungers

Facilities

  • 4 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • 24-hour fitness centre
  • 2 outdoor pools
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Massage/treatment rooms
  • Water slide

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)

Languages

  • Chinese (Mandarin)
  • English
  • French
  • Russian

Room amenities

Be entertained

  • DVD player
  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Alarm clock
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices)) and free wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Mobile key entry

Special features

Spa

The on-site spa has massage/treatment rooms. Services include sports massages, Thai massages, facials and body scrubs.

Dining

Asia Alive – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Happy hour is offered.
Joe Kool's – This poolside restaurant specialises in international cuisine and only serves lunch. Happy hour is offered. Open daily.
Champion Bar – This sports bar specialises in American cuisine and serves lunch and dinner. A children's menu is available. Happy hour is offered. Open daily.
TAI Sushi Bar – Overlooking the pool, this sushi bar specialises in Japanese cuisine and serves lunch and dinner. Happy hour is offered. Open daily.
Ocean's Restaurant – This restaurant is located by the pool. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of THB 469.62 for adults and THB 233 for children (approximately)
  • Airport shuttle service is offered for an extra charge of THB 1300 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for THB 1200.0 per night
  • Airport shuttle service for children up to age 16 costs THB 0 (one-way)

Parking

  • Secured self-parking costs THB 99 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Safety and Health Administration (Thailand) and ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of GBAC STAR Facility Accreditation (global expert).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Novotel Phuket Surin Beach Resort Choeng Thale
Novotel Phuket Surin Beach Choeng Thale
Novotel Phuket Surin Beach
Novotel Phuket Surin Choeng T

Frequently asked questions

Does Destination Resort Phuket Surin Beach offer free cancellation for a full refund?
Yes, Destination Resort Phuket Surin Beach does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Destination Resort Phuket Surin Beach?
As of 28 Jan 2023, prices found for a 1-night stay for 2 adults at Destination Resort Phuket Surin Beach on 18 Feb 2023 start from AU$217, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Destination Resort Phuket Surin Beach?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Destination Resort Phuket Surin Beach?
Yes, there are 2 outdoor pools, an indoor pool and a children's pool.
Are pets allowed at Destination Resort Phuket Surin Beach?
Sorry, pets aren't allowed.
Is parking offered on site at Destination Resort Phuket Surin Beach?
Yes. Self-parking costs THB 99 per night. Parking spaces may be limited.
Is an airport shuttle service offered by Destination Resort Phuket Surin Beach?
Yes, an airport shuttle is available. The charge is THB 1300 per vehicle one-way.
What are the check-in and check-out times at Destination Resort Phuket Surin Beach?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
What is there to do at Destination Resort Phuket Surin Beach and nearby?
Have fun during the warmer months with activities such as archery. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Destination Resort Phuket Surin Beach also has a water slide, a 24-hour fitness centre and spa services, as well as an arcade and a garden.
Are there restaurants at or near Destination Resort Phuket Surin Beach?
Yes, there are 4 on-site restaurants, featuring international cuisine, pool views and poolside dining. Nearby restaurants include Blue Lagoon [Thai food] (6-min walk), The Red Tablecloth (6-min walk) and Khun Yaa Seafood (6-min walk).
Does Destination Resort Phuket Surin Beach have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Destination Resort Phuket Surin Beach like?
Destination Resort Phuket Surin Beach is a short 10-minute walk from Bang Tao Beach and 3 minutes' walk from Surin Beach. The local area is walkable and popular for its beaches.

Reviews

8.2

Very good

8.1/10

Cleanliness

8.4/10

Staff & service

8.1/10

Amenities

7.7/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Good

This resort is not currently operating as a resort. The description of what the hotel offers is not accurate. There is no security, no daily housekeeping, only 1 restaurant with limited operating hours, the main pool is dirty and full of leaves, and the only one useable is the slide pool. There are no activities operating as advertised for children as there is not enough staff. I wish I had been informed of this before travelling and offered an alternative, we requested to change our hotel but got no further assistance past my first enquiry with expedia. we wanted and looked forward to a resort holiday and booked this hotel for that reason. But what we got was a room and breakfast, luckily the slides were operating and teen hideout was open or there really would have been nothing for our kids to do. The hotel/Expedia should have advised us of the limited facilities currently at this hotel and offered us changes or refunds before we travelled. We booked this hotel when this was Novotel, we booked it as we trust this hotel chain and know what to expect, destination resorts do not meet these expectations in any way.
Pamela, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Ideal for families, great activities. I was traveling alone so it was really not for a single person.
Estelle, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Well, an excellent hotel, caters for the children very well, Massive hotel, massive reception and staff were all excellent. Can’t say a bad word about the place and we had no kids 👍 locally there are bars and restaurants in easy walking distance, also on the beach which is only a few minutes walk
Keith, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect family resort.
Overall the perfect place for our kids, the staff are all very helpful and attentive, the reception team were great, easy check in and check out, with a nice gesture of a room upgrade. Edward in particular was fantastic, he is a filipino that worked in the adventure area, there was also an elderly gentleman that worked in the kitchen in the mornings that always greeted us with a smile and made a lovely omelette. Overall a lovely stay, thank you. The team working at this resort were all amazing, we dint have a single negative comment and we stayed with you for 10 days.
Luke, 9-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great place for family with kids. Great stuff, Vasily was very helpful. Great kids club, awesome food. Definitely recommend this place.
14-night family trip
Verified Expedia guest review

8/10 Very good

Decent family resort that is good for young children. Our toddlers loved the free popsicle service.
3-night family trip
Verified Orbitz guest review

8/10 Very good

A really child friendly resort with lovely pool area and slides and well thought out children’s entertainment options. Staff friendly and helpful and a great location so close to the beach.
13-night family trip
Verified Expedia guest review

4/10 Fair

Should have walked out when we saw the lobby...
Like cheesy mini Disneyland. Everything’s aimed at, decorated for and planned around families with lots of little kids. Loud music, bar and kid programs on pool side into the night. Loud construction noise starting at 8 a.m. on other side. Beach across the street is packed. For quiet and nice, small beach, go south to Sunsuri Hotel at Nai Harn Beach.
Cheryl, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Good for family with small kids. A bit smaller than expected but overall good.
6-night family trip
Verified Orbitz guest review

8/10 Very good

Great for children and a very clean and quiet place to stay.
Glenn, 1-night family trip
Verified Expedia guest review