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All properties in Choeng Thale, Phuket (province), Thailand
1 room, 2 adults

Novotel Phuket Surin Beach Resort

4-star4 stars
Great for families

Good to know

  • Free cots/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
106/27 Moo 3, Surin Beach, Choeng Thale, Phuket, 83110, Thailand

4-star resort with 4 restaurants, near Surin Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cots/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Great for children and a very clean and quiet place to stay.Jan. 27, 2020
  • The pool area was nicer than I expected, although the pool water was cloudy and pool…Oct. 14, 2019

Novotel Phuket Surin Beach Resort

  • Family Suite, 2 Single Beds (Family Fun)
  • Superior Room, 1 King Bed
  • Superior Twin Room, 2 Single Beds
  • Suite, 1 King Bed, Poolside (Paradise)
  • Suite, 1 King Bed (Paradise)
  • Family Room, 1 King Bed (Fun)
  • Family Twin Room, 2 Single Beds (Fun)
  • Family Suite, 2 Bedrooms (Robinson)
  • Family Suite, 1 King Bed (Fun, Junior)
  • Family Suite, Multiple Beds (Fun)

What’s around Novotel Phuket Surin Beach Resort

Landmarks

  • Surin Beach - 4 min walk
  • Bang Tao Beach - 9 min walk
  • Kamala Beach - 26 min walk
  • Pansea Beach - 6 min walk
  • Laem Singh Beach - 14 min walk
  • Bang-Tao Night Market - 42 min walk
  • Phuket Fantasea - 2.4 mi / 3.9 km
  • Boat Avenue Mall Phuket - 2.9 mi / 4.7 km

Getting around

  • Phuket Intl. Airport (HKT) - 47 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 255 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking (limited)

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • Bar/lounge
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • 24-hour fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Playground on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Waterslide
  • Swim-up bar
  • Pool sunloungers
  • Arcade/game room
  • Billiards or pool table
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 4
  • Year Built – 2008
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • Chinese
  • English
  • French
  • Russian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

Asia Alive - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Happy hour is offered.

Joe Kool's - This poolside restaurant specializes in international cuisine and serves lunch only. Happy hour is offered. Open daily.

Champion Bar - This sports bar specializes in American cuisine and serves lunch and dinner. A children's menu is available. Happy hour is offered. Open daily.

TAI Sushi Bar - Overlooking the pool, this sushi bar specializes in Japanese cuisine and serves lunch and dinner. Happy hour is offered. Open daily.

Ocean's Restaurant - This restaurant is located by the pool. Open daily.

Novotel Phuket Surin Beach Resort’s small print

Also known as

  • Novotel Phuket Surin Beach Resort Choeng Thale
  • Novotel Phuket Surin Beach Choeng Thale
  • Novotel Phuket Surin Beach
  • Novotel Phuket Surin Choeng T
  • Novotel Phuket Surin Beach
  • Novotel Phuket Surin Beach Resort Resort
  • Novotel Phuket Surin Beach Resort Choeng Thale
  • Novotel Phuket Surin Beach Resort Resort Choeng Thale

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for THB 1200.0 per night

Buffet breakfast is offered for an extra charge of THB 469.62 for adults and THB 233 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of THB 1300 per vehicle (one-way)

Airport shuttle service for children up to age 16 costs THB 0 (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Novotel Phuket Surin Beach Resort

  • Does Novotel Phuket Surin Beach Resort offer free cancellation for a full refund?
    Yes, Novotel Phuket Surin Beach Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Novotel Phuket Surin Beach Resort currently open?
    This property is closed from April 1 2020 to September 30 2020 (dates subject to change).
  • Is parking offered at Novotel Phuket Surin Beach Resort?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Novotel Phuket Surin Beach Resort?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Novotel Phuket Surin Beach Resort?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Novotel Phuket Surin Beach Resort?
    You can check in from 2 PM to midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Novotel Phuket Surin Beach Resort?
    Yes, there are 4 onsite restaurants.
  • Is airport shuttle service offered by Novotel Phuket Surin Beach Resort?
    Yes, an airport shuttle is available. The charge is THB 1300 per vehicle one-way.

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Recent reviews

Very good 8.2 From 493 reviews

Good 6.0
Great for young family poor breakfast
I spent 7 nights at the Novotel Surin Beach along with my family. This hotel is primarily a family resort. It caters for younger children.. If u want to relax in the pool forget it. It's only 1.2m deep and the pool bar is strangely located in the kids pool at the bottom of the slide. I used the slide once with my son and we both hit the bottom of the pool as it's so shallow. The pool area is loud kids everywhere. My 12 year old felt the activitys were for little kids. The rooms are nice and clean and beads are hard as in many Thai hotels. Breakfast is basic and I would have to say the poorest selection I have come across in many years. There is a selection of about 8 hot dishes. Poor selection of fruit. What food is there is slowly refilled. I can't believe they only have boxed fruit juice.. NO FRESH FRUIT JUICE. Overall I would say hotel may suit you if u have small kids and don't mind a noisy break. The beach is beautiful and I would recommend it to anyone for relaxation.
Carl, au7 night family trip
Very good 8.0
Ideal location in Surin Beach Phuket
Good hotel and buffet breakfast in great location across the road from Surin Beach. Very comfortable rooms, good friendly local service
Christopher, au5 night family trip
Exceptional 10.0
The resort is great with its proximity to the beach. Free breakfast and leisure activites .
Anu, au7 night family trip
Exceptional 10.0
Stayed only 1 night and found to be in good location. Staff Excellant. Accomodation good. Good family hotel.
Mark, au1 night romance trip
Exceptional 10.0
Perfect family resort.
Overall the perfect place for our kids, the staff are all very helpful and attentive, the reception team were great, easy check in and check out, with a nice gesture of a room upgrade. Edward in particular was fantastic, he is a filipino that worked in the adventure area, there was also an elderly gentleman that worked in the kitchen in the mornings that always greeted us with a smile and made a lovely omelette. Overall a lovely stay, thank you. The team working at this resort were all amazing, we dint have a single negative comment and we stayed with you for 10 days.
Luke, hk9 night family trip
Fair 4.0
Should have walked out when we saw the lobby...
Like cheesy mini Disneyland. Everything’s aimed at, decorated for and planned around families with lots of little kids. Loud music, bar and kid programs on pool side into the night. Loud construction noise starting at 8 a.m. on other side. Beach across the street is packed. For quiet and nice, small beach, go south to Sunsuri Hotel at Nai Harn Beach.
Cheryl, us2 night trip
Exceptional 10.0
Fun for Families!
The staff was amazing and very accomodating to myself and my family. So much to do for my kids. Non stop fun and the breakfast was excellent. Would definitely recommend this hotel.
Laurie, us7 night family trip
Very good 8.0
Many many issues for premium price
Potentially a nice place at a nice beach. + Big rooms + Fantastic food (the Thai selection at least) - overall condition run down, furniture in restaurant about to break down and work out, towels old, a lot of installations broken - there was a broken sewage pipe and the full time of our stay the sewage liquid spilled over the walkway to our room. Smelly like a public toilet - already at 7am all guests reserved the pool beds with towels. At 8am no chance to get a space at the pool anymore. - towels always not enough. Had to go 3 days in a row to the reception and wait for 30 minutes to get towels - restaurant food is great but the service is the slowest I've ever experienced. Get ready to wait 45 minutes for a cheese cake and one hour for dinner - kids cinema is a good idea but movie and sounds was out of sync and nobody cares Overall these are all things I could live with but not at an extremely premium price. It's on the price level of a Singaporean hotel but quality is mean.
Claus P, us3 night family trip
Very good 8.0
Pretty pretty good
Loved the staff, activities for kids, movie theater, breakfast, and proximity to Surin Beach. We were kindly upgraded to a larger room better suited for our family, and the staff who helped us really cared that we were comfortable. As other reviewers have noted, the resort is aging and showing visible signs of wear and tear. The pool had to be closed for 24 hours to clear up murky colors. Some small construction projects were ongoing. But overall they fulfill their mission of providing great service and a good family atmosphere. Our kids had a great time.
as3 night family trip
Very good 8.0
generaly good
Comfortable good for family also good breakfast and close to beach
Tsatsral, us3 night family trip

Novotel Phuket Surin Beach Resort

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