Guests
All properties in San Cristobal de las Casas, Chiapas, Mexico

Casa del Alma Hotel Boutique & Spa

4-star hotel with spa, near San Cristobal de las Casas Cathedral

  • Free WiFi and free parking
From
A$233

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Casa del Alma Hotel Boutique & Spa. Image 1 of 98.
1 / 98Casa del Alma Hotel Boutique & Spa
Calle 16 de Septiembre no. 24, San Cristobal de las Casas, 29200, CHIS, Mexico
9.4.Exceptional.
  • Lovely elegant hotel, with helpful staff and comfortable rooms.

    Dec. 14, 2018

  • This hotel is stunning and beautiful. It is in the center of all the action. Has some of…

    Sep. 3, 2021

See all 61 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • gap period enforced between guest stays48 hours
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Dining options
Quiet
Safe
Convenient
  • Free WiFi
  • Free parking
  • Airport transfer
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 27 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • Full-service spa
  • Breakfast available
  • Health club

For families

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Sofa bed
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area

What’s around

  • Heart of San Cristobal de las Casas
  • San Cristobal de las Casas Cathedral - 3 min walk
  • Mesoamerican Museum of Jade - 1 min walk
  • Plaza de La Paz - 2 min walk
  • Museo de San Cristóbal - 4 min walk
  • Ex-Convent of Santo Domingo - 4 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Junior Suite
  • Suite (Master)
  • Suite, 1 King Bed
  • Suite, 2 Double Beds

What’s around

Landmarks

  • Heart of San Cristobal de las Casas
  • San Cristobal de las Casas Cathedral - 3 min walk
  • Mesoamerican Museum of Jade - 1 min walk
  • Plaza de La Paz - 2 min walk
  • Museo de San Cristóbal - 4 min walk
  • Ex-Convent of Santo Domingo - 4 min walk
  • Church of San Nicolás - 4 min walk
  • Mayan Textile Center - 4 min walk
  • Regional Costume Museum - 6 min walk
  • Arches of Carmen - 8 min walk
  • Amber Museum of Chiapas - 8 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 74 min drive
  • Airport shuttle (surcharge)
map
See on map
Calle 16 de Septiembre no. 24, San Cristobal de las Casas, 29200, CHIS, Mexico

At a glance

Hotel size

  • This hotel has 27 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Health club
  • Sauna

Working away

  • Number of meeting rooms - 1
  • Conference space
  • Conference space size (meters) - 38
  • Conference centre
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Number of buildings/towers - 1
  • Year Built – 2012
  • Lift
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Lowered peephole/view port in door
  • Low-height counters/sink
  • Low-height desk
  • Low-height bed
  • Grab bar - near toilet

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Sofa bed
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • Individually decorated
  • Individually furnished
  • Separate sitting area

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

By L'Occitane has 3 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

El Secreto - This restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Breakfast costs between MXN 140 and MXN 160 for adults, and MXN -50 and MXN -60 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 2200 per vehicle (roundtrip)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for MXN 350.0 per night

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Also known as

  • Casa Alma Hotel Boutique San Cristobal de las Casas
  • Casa Del Alma Boutique & Spa
  • Casa del Alma Hotel Boutique Spa
  • Casa del Alma Hotel Boutique & Spa Hotel
  • Casa del Alma Hotel Boutique & Spa San Cristobal de las Casas
  • Casa Alma Hotel Boutique
  • Casa Alma Boutique San Cristobal de las Casas
  • Casa Alma Boutique
  • Casa Del Alma Hotel Boutique & Spa San Cristobal De Las Casas
  • Casa del Alma Hotel Boutique Spa

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Casa del Alma Hotel Boutique & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 11:30 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, El Secreto offers fusion cuisine. Nearby restaurants include Barrios de Jovel (3-min walk), Lum (3-min walk), and Namandí cafe & crepas (4-min walk).
  • Yes, an airport shuttle is available. The charge is MXN 2200 per vehicle roundtrip.
  • Casa del Alma Hotel Boutique & Spa has a spa and a health club.
9.4.Exceptional.
  • 6.0.Good

    Lack of cleanness in the room. Carpet and furnitures really dirty.

    7 night family trip, Jul. 30, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    World class boutique hotel experience Beautifully appointed and staffed with attention to the smallest detail

    3 night romance trip, Jul. 27, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Nice stay

    It was nice. The place is clean and the staff tries to be friendly

    Victor, 2 night trip, Jul. 3, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very nice hotel. Centric. Friendly staff and excellent rooms

    Manuel, 4 night trip with friends, Jan. 19, 2020

    Verified Expedia guest review

  • 6.0.Good

    If you are looking for a clean, comfortable, modern and pricey hotel, this is it. When going to a colonial town we were looking for a colonial/classic/cozy hotel, this was too modern and expensive.

    1 night family trip, Oct. 27, 2019

    Verified Travelocity guest review

  • 10.0.Exceptional

    Highly recommend

    Very comfortable and modern hotel. Staff very friendly. Perfectly located. El Secreto restaurant is in the same building. What a treat.

    KAREN, 2 night trip with friends, Oct. 24, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    No need to look further. This is the place!

    Amazing. Lo mejor de lo mejor. The Sumidero Suite was worth it with the balcony and view from the bed. Great location, comfortable bed and room, and friendly staff did not disappoint. Another nice touch was the the complimentary coffee in lobby area. Can’t wait to visit again!

    amy, 2 night romance trip, Mar. 13, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Very clean and confortable. With a very good location

    6 night family trip, Feb. 22, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The hotel was beautiful and the location was great. It’s a block away from one of the main streets in San Cristobal so it was convenient. The staff was very friendly! it was a little disappointing that there was construction going on next door so we couldn’t enjoy the balcony too much and there was no coffee maker in our room. But really nothing bad to say, we really enjoyed staying here.

    5 night trip, Jan. 16, 2019

    Verified Expedia guest review

  • 6.0.Good

    The hotel is located on a very good location, staff is not friendly and they will no help you on anything you need besides the bare necessities. I am a gold member of Expedia and that hotel is rated as VIP but hotel will not comply with the acme too es marked on the VIP status.

    2 night trip, Dec. 29, 2018

    Verified Expedia guest review

See all 61 reviews