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All properties in Neuss, North Rhine-Westphalia, Germany
1 room, 2 adults

Hotel Fire & Ice

4.5-starHotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.
An der Skihalle 1, Neuss, NW, 41472, Germany

Luxury Neuss hotel with full-service spa, connected to the airport
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • What an amazing complex. I would recommend this hotel to anyone. We stayed in the…Jun. 12, 2020
  • Absolutely brilliant. Staff were great and very friendly and helpful. Restaurant good and…Jun. 4, 2020

Hotel Fire & Ice

from A$131
  • Standard Twin Room, 1 Single Bed
  • Premium Twin Room
  • Family Suite
  • Baum Chalet, 1 Queen Bed, Garden View

What’s around Hotel Fire & Ice

Landmarks

  • In Grefrath
  • Jever Fun Skihalle - 1 min walk
  • Duesseldorf-Hafen - 8.7 mi / 13.9 km
  • Port of Neuss - 4.1 mi / 6.6 km
  • St. Quirinus Neuss - 4.3 mi / 6.9 km
  • Stiftung Schloss Dyck - 6.3 mi / 10.1 km
  • Gehry Buildings - 8.6 mi / 13.9 km
  • Neuer Zollhof - 8.6 mi / 13.9 km

Getting around

  • Duesseldorf Intl. Airport (DUS) - 24 min drive
  • Neuss Holzheim Station - 23 min walk
  • Neuss Central Station - 9 min drive
  • Jüchen Station - 12 min drive

At a glance

Key facts

Hotel size

  • This hotel has 79 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking on site (limited)

  • Free RV/bus/truck parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 5 restaurants
  • 2 bars/lounges
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Bicycle rentals on site
  • Miniature golf on site
  • Playground on site
  • Ski lessons on site
  • Ski equipment rentals on site
  • Downhill skiing on site
  • Sledding on site
  • Snowboarding on site
  • Golfing nearby
  • Hiking/biking trails nearby
Working away
  • Number of meeting rooms - 14
  • Conference space
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2011
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
Accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • French
  • German
  • Polish
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages and sports massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Salzburger Hochalm - This restaurant specializes in local cuisine and serves lunch and dinner.

Jausenstadl - Onsite restaurant. Open daily.

Salzburger Alm Biergarten - Onsite restaurant. Open select days.

Pistenlounge - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Open daily.

Ski

  • Ski-in/ski-out access
  • Ski passes available
  • Ski storage
  • Ski lifts nearby
  • Ski lessons on site
  • Ski equipment rentals on site
  • Downhill skiing on site
  • Snowboarding on site

Hotel Fire & Ice’s small print

Also known as

  • Hotel Fire Ice Neuss
  • Hotel Fire & Ice Hotel Neuss
  • Hotel Fire Ice
  • Fire Ice Neuss
  • Hotel Fire Ice Neuss
  • Hotel Fire Ice
  • Hotel Fire & Ice Hotel
  • Hotel Fire & Ice Neuss

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

The property affirms that it adheres to the guide to reopening vacation rentals (DTV & DFV - Germany) sanitization guidelines.

Optional extras

Rollaway beds are available for EUR 20.00 per night

Buffet breakfast is offered for an extra charge of EUR 18 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Fire & Ice

  • Does Hotel Fire & Ice offer free cancellation for a full refund?
    Yes, Hotel Fire & Ice does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Fire & Ice?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Fire & Ice?
    Yes, there's free self parking. Parking spots may be limited. Free RV/bus/truck parking is available.
  • Are pets allowed at Hotel Fire & Ice?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hotel Fire & Ice?
    You can check in starting at 3 PM. Check-out time is 11 AM. Contactless check-out is available.
  • Are there restaurants at or near Hotel Fire & Ice?
    Yes, there are 5 onsite restaurants, featuring local cuisine. Nearby restaurants include Trattoria Gigante (2.6 mi), Anna's Grill (2.8 mi), and Baldhof (2.8 mi).

Recent reviews

Superb 9.2 From 88 reviews

Exceptional 10.0
Quirky perfection
Character full, fun and great service, plus free parking!!!
Peter, gb1 night business trip
Very good 8.0
Nice treehouse
The treehouse I booked didn’t have that much of woods. Just one line of trees and there was a street afterwards. But the room was very clean, quiet and comfortable.
Abdullah, us1 night romance trip
Fair 4.0
No wifi
No wifi in my room, reception told me explicitly they were not going to do anything about it Won't come back to this place.
us2 night business trip
Exceptional 10.0
Wow, twice Wow and three times Wow!
I stayed in one of the 'tree-house' rooms and they are a nutty (no pun intended), as they sound. Approached along a winding path, just far enough from the main Ski-Halle to be quiet, but close enough to get to the action quickly. You feel like you're in the middle of nowhere! The room is superb, very well appointed, large enough and creatively fitted out and decorated. Excellent service from the staff. Just wow, I'll definitely be staying there again. It's also cheaper than the city centre hotels and closer to where I need to work.
Peter, gb1 night business trip
Exceptional 10.0
Perfect stay with family!
This was 2nd stay in this hotel and we are always fully satisfied with everything from facilities to service. We stayed family suite room same as last time and it is really wonderful and strongly recommend to everyone. Breakfast is also so nice. Also main reason to stay here is to enjoy ski!! It opens in whole year. We will definitely come again and stay same family suite again and again.
ie1 night family trip
Exceptional 10.0
Great complex for all the family
Very good hotel complex. Wish we could have stayed longer to make use of the facilities. Definitely thinking of coming back with my family
Paul, gb1 night business trip
Exceptional 10.0
Wonderful stay!
We had a great stay which exceeded our expectations! We were upgraded to the tree houses- everything was clean, quiet and comfortable. The bed was so comfortable and the linens were very nice. The shower is absolutely the best and we had a real sauna in our room. Excellent value. Staff was very friendly upon check in and check out... and fast! We had a delicious breakfast and loved the fresh orange juice. We didn’t get a chance to ski, but we will definitely be back. I’ve already told several friends & family!
Tara, us1 night business trip
Exceptional 10.0
Pros: Very clean and comfortable hotel with lots of amenities. No problem finding parking. Very nice vibe overall. Cons: In a very remote area away from the City. Limited restaurants around outside of the hotel. While parking is free, you have to get an exit ticket every morning so lining up and waiting for one could get annoying for longer stays. Overall, I'd definitely stay here again for my next business trip.
William, us10 night business trip
Exceptional 10.0
Children love it!
Perfect for family . Can play there all day long. Very delicious foods and breakfast. We felt very relax there. Will go back there again in the future:)
Chih Wei, gb1 night family trip
Very good 8.0
Great room in a rather isolated area...
First off, the hotel looks very modern from the outside, but resembles a nice haven of piece on the inside. It hosts an inside slopes. There are a couple of eating places with one actual restaurants per se. I ate at a cafeteria style places, and the food was yummy, the service was great and all that for food I may not have enjoyed more at the restaurant. This being said, it may all be one big group or family. However, it is quite isolated. Not much around. You can walk to the nearest town, but besides a supermarket, not too much going on. So, unless you have a car, you may feel stranded unless you are into skiing, which I was not there for that. However, the room was very large, the bathroom was too. The bed was quite comfortable, the hotel was quiet and the staff was nice too. Checking in and out was a breeze. The only downside was that checkout is at 11. Not a problem for me, but this is more typical in non-chain hotels in Germany. But it may take some people by surprise.
Fabien, us1 night business trip

Hotel Fire & Ice

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