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All properties in La Massana, La Massana, Andorra
1 room, 2 adults

Hotel Palomé

4-star4 stars
Carretera D Arinsal S/n, La Massana, 400, Andorra

Mountain hotel in La Massana with restaurant and bar/lounge
  • Free WiFi and free parking
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

Andorra may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Wonderful hotel extremely clean and pleasant staff made it a pleasant 2 day stay in…Sep. 26, 2019
  • Staff was warm and welcoming. Weekday stay was nice as the hotel is not as full as on…Mar. 8, 2020

Hotel Palomé

  • Standard Double Room Single Use
  • Standard Double Room
  • Suite Palomé, terrace, mountain views (2 adults)
  • Standard Suite with balcony (2 adults)
  • Superior Suite (Single Use)
  • Suite
  • Standard Suite Single Use, Balcony
  • Standard Suite (2 adults and 1 child)
  • Standard Suite with balcony (3 adults)
  • Standard Suite, Balcony (2 adults and 2 children)
  • Suite, Terrace, Mountain View (2 adults and 1 child)
  • Suite
  • Suite, Terrace, Mountain View (2 adults and 2 children)
  • Superior Suite (2 adults)
  • Family Room

What’s around Hotel Palomé


  • On the riverwalk
  • Casa Rull - 2.6 mi / 4.2 km
  • Postal Museum - 3 mi / 4.8 km
  • Caldea Spa - 4.6 mi / 7.4 km
  • Pic de Percanela - 1.2 mi / 2 km
  • Casa de Areny Plandolit - 3.1 mi / 5 km
  • Pyrenees Andorra Shopping Centre - 5.1 mi / 8.2 km
  • Pal-Arinsal Ski Resort - 5.1 mi / 8.3 km

Getting around

  • La Seu d'Urgell (LEU) - 61 min drive
  • L'Hospitalet-pres-l'Andorre Station - 42 min drive
  • Porte-Puymorens Station - 45 min drive
  • Burton's Station - 47 min drive

At a glance

Key facts

Hotel size

  • This hotel has 35 rooms


  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Andorra may have travel restrictions in place, including self-quarantine, due to COVID-19.
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free onsite self parking

  • Wheelchair-accessible parking on site

  • Electric vehicle charging point on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service
Things to do
  • 24-hour fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Sledding nearby
  • Snow tubing nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Lift
  • Garden
  • Picnic area
  • Terrace
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • Catalan
  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
Sleep well
  • Pillow menu
  • Down comforter
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Free toiletries
  • Hair dryer
Be entertained
  • 24-inch TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • In-room safe

Special features


Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include sports massages and massages.

Hotel Palomé’s small print

Also known as

  • Relais Silence Hotel Palomé La Massana
  • Relais du Silence Hotel Palomé
  • Hotel Palomé Hotel
  • Hotel Palomé La Massana
  • Hotel Palomé Hotel La Massana
  • Relais Silence Hotel Palomé
  • Relais Silence Palomé La Massana
  • Relais Silence Palomé
  • Hotel Palomé La Massana
  • Palomé La Massana
  • Relais du Silence Hotel Palomé
  • Hotel Palomé La Massana
  • Palomé La Massana


Only registered guests are allowed in the guestrooms.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Palomé

  • Does Hotel Palomé offer free cancellation for a full refund?
    Yes, Hotel Palomé does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Palomé?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Palomé?
    Yes, there's free self parking. Electric vehicle charging is available.
  • Are pets allowed at Hotel Palomé?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Hotel Palomé?
    You can check in from 2:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Hotel Palomé?
    Yes, there's an onsite restaurant. Nearby restaurants include Borda Raubert (9-min walk), El Bosc (14-min walk), and Restaurant Can Pere (3.7 mi).
  • What is there to do at Hotel Palomé and nearby?
    Have fun with nearby winter activities like ice skating, sledding, and snow tubing. Enjoy amenities like a 24-hour fitness center, spa services, and a picnic area. Hotel Palomé also has a garden.

Recent reviews

Exceptional 9.4 From 123 reviews

Very good 8.0
Great hotel right next to bus and skibus stops, and a fairly easy 15 minute walk to the centre of Arinsal. Plenty of parking and very helpful, polite and professional staff. The room was good - if a little narrow. Food is excellent and reasonably priced. The ski locker area is excellent and there is a small gym, but no sauna or pool. My only criticism is that room doors seem to stick slightly so you can get banging as people return to their rooms in the night which detracts from an otherwise peaceful environment.
gb6 night trip
Exceptional 10.0
Super modern and lovely place! Friendly and helpful staff, delicious breakfast buffet. I felt like I was in some fancy pants spa... everything smelled delicious, even the hallways! Ha. Was worth the extra drive for us to come out here, would definitely recommend Palome.
us1 night romance trip
Exceptional 10.0
We loved the modern decor, the spacious room, and the quiet location. Very comfortable bed. Friendly staff and pleasant breakfast. Overall a wonderful experience and nicely priced too. Thank you to Andrea who was our server at dinner, by the way nice dinner too.
Sheldon, us1 night family trip
Exceptional 10.0
Perfect hotel for visiting Andorra
Outstanding hotel!! I can't recommend it enough. Very nice, clean, wonderful breakfast. Great location for a visit to Andorra.
us1 night family trip
Exceptional 10.0
Excellent hotel
An excellent hotel with free parking and great comfort.
Dennis R, us2 night trip
Good 6.0
The front desk person was not very personable. We were not even out of our car and he was standing in the parking lot telling us to move our car...1/2 meter. We went to 6 local restaurants before we could eat dinner. The service in the 6th one was awful. Then when we returned to the hotel, the desk clerk was again standing in the parking lot...amazing. The room was fine, the service awful.
Barbara, us1 night trip
Very good 8.0
If you're a cyclist, this is an ideal place to stay. They have facilities specific for cyclists and skiers to house your gear as well as tools to put together your things in an open format. The hotel itself is cozy and the staff was very friendly. Beautiful views and great location just outside the busy part.
us1 night romance trip
Exceptional 10.0
Excellent 👍
We had an exacllent overnight stay . Very friendly staff, nice room, hotel decor, fast wifi, free parking and bfast included in the room rate.
ie1 night romance trip
Exceptional 10.0
There to bicycle up the mountains.
We were there to bicycle so the hotel was perfect. It was not centrally located to the various valleys but it was close enough so that to get to the other valleys, we just had to descend a little bit and then start heading up the next valley. At the end of the day, we would have one last climb back to the hotel.
Billie, us2 night romance trip
Exceptional 10.0
Wonderful hotel, great location with a terrific staff. We were more than delighted!
Bonnie, us1 night family trip

Hotel Palomé