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All properties in Cuenca, Azuay, Ecuador
1 room, 2 adults

Hotel Casa San Rafael

3.5-star3.5 stars
Bolívar 5-05 y Mariano Cueva, Cuenca, Azuay, Ecuador

San Blas hotel in historical district
  • Free English breakfast and free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Ecuador may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Always a great experience at Casa San Rafael. I've stayed there 3 times and I am never…Feb. 21, 2020
  • We were very pleased with our stay and have reserved for friends in a month.Feb. 10, 2020

Hotel Casa San Rafael

from A$53
  • Standard Single Room
  • Standard Twin Room
  • Junior Double or Twin Room, 1 Bedroom
  • Standard Double Room

What’s around Hotel Casa San Rafael

Landmarks

  • In San Blas
  • Esqueletologia Museum - 2 min walk
  • San Blas Park - 3 min walk
  • Plaza Rotary Market - 3 min walk
  • Civic Plaza - 4 min walk
  • Museum of the Canari Identity - 4 min walk
  • Calderon Park - 5 min walk
  • Las Conceptas Museum - 5 min walk

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 4 min drive

At a glance

Key facts

Hotel size

  • This hotel has 13 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Ecuador may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free offsite parking nearby; reservations required

Payment types at the property

  • Cash

Other information

  • Smoke-free property
  • No alcohol allowed onsite
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free English breakfast daily
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Ecotours nearby
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1920
  • Safe-deposit box at front desk
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the room

Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
Things to enjoy
  • In-room massage available
  • Individually decorated
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Hotel Casa San Rafael’s small print

Also known as

  • Hotel Casa San Rafael Cuenca
  • Hotel Casa San Rafael Hotel Cuenca
  • Hotel Casa San Rafael
  • Casa San Rafael Cuenca
  • Casa San Rafael
  • Hotel Casa San Rafael Cuenca

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Casa San Rafael

  • Does Hotel Casa San Rafael offer free cancellation for a full refund?
    Yes, Hotel Casa San Rafael does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Casa San Rafael?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Are pets allowed at Hotel Casa San Rafael?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hotel Casa San Rafael?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near Hotel Casa San Rafael?
    Yes. Nearby restaurants include Fabiano's Pizzeria (3-min walk), Mixx Gourmet Ice-cream (3-min walk), and Republica Sur (4-min walk).

Recent reviews

Superb 9.0 From 82 reviews

Exceptional 10.0
The staff all of them were excellent, very helpful and makes you feel like family.
ca13 night romance trip
Exceptional 10.0
Very nice neat and excelent location, the staff are very polite and friendly.
us5 night family trip
Exceptional 10.0
Great service. DIANA was a great host during our stay at San Rafael. The location is great , rigth at the heart of the old city. I recomment this place 100% !!!!!
us2 night family trip
Very good 8.0
Property is conveniently located in the center of the city, close to shops, restaurants, and places of attraction.
us3 night family trip
Very good 8.0
Attention of personal, they are so nice!!! beautiful place, close to everything, good breakfast
us2 night family trip
Exceptional 10.0
The front desk staff all spoke very good english and were very helpful to me on numerous occasions. I highly recommend this hotel.
us3 night trip
Exceptional 10.0
Terrific . Good location and great breakfast. Clean room.
us1 night romance trip
Very good 8.0
Stay here!!! A wonderful place
A wonderful place to stay in Cuenca. The place is beautiful. Their customer service is superb and very warm and pleasant. Nice breakfast. Could not be cleaner. Wonderful linens and beautiful furniture Yes, it can be a bit noisy in the buildings of this design and of this age, but a new building would not have the colonial charm of this lovely, centrally located hotel. Sorry that could not stay for longer than one night - they were fully bookef
us1 night trip
Good 6.0
New ve colonial hotel
The bed was not comfortable at all and it was pretty noisy. I did really like the staff, breakfast and the colonial ambiance of the hotel. We stayed 3 nights there so the bed really started to bother me.
Rosemary, us2 night romance trip
Exceptional 10.0
In the center
Old colonial building, right downtown
John P, us3 night trip

Hotel Casa San Rafael