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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Secrets The Vine Cancun

5-star5 stars
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Lot 38 & 38-b, Zona Hotelera, Cancun, QROO, 77500, Mexico

Adults-only hotel with full-service spa, connected to the convention center, near Aquaworld
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • This was such an amazing place to stay! Very classy! Beautiful views of the ocean from…Jan. 30, 2019
  • We booked Secrets The Vine for our honeymoon and it exceeded our expectations. During our…Nov. 5, 2018

Secrets The Vine Cancun

from A$969
  • Deluxe Ocean View King
  • Honeymoon Suite Ocean View
  • Honeymoon Suite Ocean Front
  • Master Suite Ocean View
  • Master Suite Ocean Front
  • Preferred Club Junior Suite Ocean View
  • Preferred Club Honeymoon Suite Ocean View
  • Preferred Club Master Suite Ocean View
  • Preferred Club Master Suite Ocean Front
  • Junior Suite Ocean View
  • Preferred Club Deluxe Ocean View
  • Preferred Club Honeymoon Suite Ocean Front
  • Deal of the Day
  • Deluxe Ocean View Double Beds
  • Preferred Club Deluxe Ocean View Double Beds
  • Deluxe Partial Ocean View King Bed
  • Deluxe Partial Ocean View Double Beds
  • Breakfast Plan Deluxe Ocean View King
  • Breakfast Plan Deluxe Partial Ocean View Double
  • Breakfast Plan Deluxe Partial Ocean View King
  • Breakfast Plan Deluxe Ocean View Double
  • Breakfast Plan Junior Suite Ocean View King

What’s around Secrets The Vine Cancun

Landmarks

  • In Zona Hotelera
  • Aquaworld - 12 min walk
  • Cancun Interactive Aquarium - 28 min walk
  • La Isla Shopping Mall - 31 min walk
  • Delfines Beach - 41 min walk
  • Maya Cancun Museum - 25 min walk
  • Ballenas Beach - 1 min walk
  • Marlin Beach - 12 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 497 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-out
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only) *

  • Specific rooms only *

  • Up to 22 lbs

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Free valet parking on site

Offsite

  • Area shuttle *

Payment types at the property

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

In the hotel

Food and drink
  • 7 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • 2 coffee shops/cafés
  • Snack bar/deli
  • Beach bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Fitness classes on site
  • Pilates classes on site
  • Scuba diving on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Sailing nearby
  • Snorkelling nearby
  • Waterskiing nearby
  • Windsurfing nearby
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (meters) - 2
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2012
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fireplace in lobby
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
Languages Spoken
  • English
  • French
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Furnished balcony
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Pay movies
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free international calls
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Secrets The Vine Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities
  • Volleyball
  • Access to 18-hole golf course
  • Golf open for guests ages 18 years old and older
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Surcharge for bottled wine
  • Airport transfers
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Spa By Pevonia has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Market Cafe - Overlooking the ocean, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Dragons - Overlooking the ocean, this restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Bluewater Grill - This restaurant specializes in Argentinean cuisine and serves dinner only. Open daily.

Nebbiolo - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Olio - Overlooking the ocean, this restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Secrets The Vine Cancun’s small print

Also known as

  • Secrets Vine Cancun All Inclusive
  • Vine Secrets
  • Secrets Vine
  • Secrets Vine Cancun All Inclusive All-inclusive property
  • Secrets Vine All Inclusive All-inclusive property
  • Secrets Vine Cancun Inclusive
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  • Secrets Vine All Inclusive Adults All-inclusive property
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  • Secrets Vine Cancun All Inclusive Adults
  • Secrets Vine All Inclusive
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  • Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
  • Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
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  • Secrets The Vine Cancun Cancun
  • Secrets Vine
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  • Secrets The Vine Cancun Optional All Inclusive
  • Secrets The Vine Cancun All Inclusive Adults Only
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  • Secrets Vine Cancun All Inclusive
  • Vine Cancun Secrets

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pets are allowed for an extra charge of MXN 1260 per pet, per night

Airport shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Secrets The Vine Cancun

  • Does Secrets The Vine Cancun offer free cancellation for a full refund?
    Yes, Secrets The Vine Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Secrets The Vine Cancun?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Secrets The Vine Cancun?
    Yes, there's free self and valet parking.
  • Is there a pool at Secrets The Vine Cancun?
    Yes, there are 4 outdoor pools.
  • Are pets allowed at Secrets The Vine Cancun?
    Yes, dogs are welcome, with a maximum weight of 22 lbs per pet. There's a charge of MXN 1260 per pet, per night.
  • What are the check-in and check-out times at Secrets The Vine Cancun?
    You can check in from 3:00 PM to midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
  • Are there restaurants at or near Secrets The Vine Cancun?
    Yes, there are 7 onsite restaurants, featuring Mexican cuisine and ocean views. Nearby restaurants include Gustino Italian Grill (6-min walk), Puerto Madero (8-min walk), and La Capilla Argentina (9-min walk).
  • Is airport shuttle service offered by Secrets The Vine Cancun?
    Yes, an airport shuttle is available.
  • Is there an onsite casino at Secrets The Vine Cancun?
    No, this hotel doesn't have a casino, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (16-min drive) are both nearby.

Recent reviews

Superb 9.0 From 1,994 reviews

Exceptional 10.0
Fantastic service and people
It’s the most amazing service, fantastic staff and beautiful premises. The drinks are amazing, only room for improvement is food- only 3 of the restaurants good.
Kristy, au5 night trip with friends
Very good 8.0
Safety First
I was at the hotel when Hurricane Delta hit Cancun and the hotel staff were first class in terms of caring for our safety and wellbeing. A huge thanks to the hotel manager, and the hotel team that did their very best in difficult circumstances.
Geoffrey, us4 night trip
Exceptional 10.0
5 star experience,we will definitely come back in this hotel.
Aldrin, us2 night trip
Exceptional 10.0
Loved it, great ocean front view, great service, great food, good peaceful time. Can’t wait to go back
us3 night trip
Fair 4.0
The shower in suite 2700 had red stains, they used thin sheets for the bed that didn’t even cover the mattress so our feet was on the actual mattress itself. The bed was small and not comfortable at all there were stains on one of the pillows which we told the butler about. The furniture inside of the suite had stains and ware/tare. They put all of the outside patio furniture inside of the suite so we didn’t get to use the living room. They didn’t have top shelf drinks as advertised with the all inclusive package they were well selections. The private pool for those who selected the all inclusive package wasn’t open for two of the three days and it also had broken lounge chairs. The food options for lunch were horrible and cold it was not as advertised not worth the all inclusive package at all. We ended up going out to eat.
us3 night trip
Poor 2.0
BEWARE! Major Scam Hotel
The hotel itself and the rooms are fine. The problem is that they hard sell the all-inclusive package. They kept dropping the price until he finally told us a numbet that we were comfortable with only to learn that the number was a lie. We ended up paying $300 more than our quoted price. Plus, we had to waste half a day listening to a time share presentation. The food and drinks were awful and defintely not worth the price of all-inclusive. I would stay away from any resorts in this chain. Find a reasonable price hotel and eat local. The food we had in little restaurants was far superior, authentic Mexican food and it cost a fraction of the price that the hotels charge. Not to mention you will be helping the local community. I will definitley not being going back to any one of these resorts. The staff at the hotel were friendly, i just dont like the front desk tactics of hard selling these rip off packages. This is not a negative review about Cancun and rhe surrounding areas. We love Cancun and can't wait to go back. The beach and water are so warm and refreshing. We went to a Cenote in Kin Ha that was a wonderful experience as well. Cancun is awesome, the all-inclusive hotels are just not worth it in our opinion.
Neil, us6 night trip
Very good 8.0
Nice Resort
This was a nice resort. Clean and comfortable, but not on par with other Secrets properties I have stayed at, especially with regard to food quality.
Allan, us2 night trip
Very good 8.0
overall a good stay
Overall the stay was great! My only complain was the air conditioning seemed to not work too well and my room felt humid even with it on. They provided me with a fan to help out
Ryan, us2 night trip

Secrets The Vine Cancun

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