Staff were extremely helpful with everything I needed. I ended up needing a doctor during my visit, and they found one for me that was foreign-friendly with services in English. They printed a map out for me, and booked a taxi for me as needed. I was really appreciative of their help during a very stressful period as a first-time solo traveller in a foreign country.
The hotel itself, however, is not as great. The rooms have little-to-no air circulation, and are extremely stuffy. The bathroom seemingly had no ventilation whatsoever. The aircon is finicky, and allowed the room to heat up to what felt like 35+ degrees as the sun rose, despite it only being about 20 outside. It was extremely unpleasant and hard to function in such a small, stuffy, and hot space. The hallway air was well-circulated and cooled, so leaving the door open helped to make the room useable, but is of course unsafe and not appropriate in a public hotel. If you have dust/mould allergies or are sensitive to stagnant air, this isn’t a good place to stay.