SchlossHotel Zermatt – Active & CBD Spa Hotel
4-star hotel in Zermatt City Centre with spa and indoor pool
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SchlossHotel Zermatt – Active & CBD Spa Hotel
Photo gallery for SchlossHotel Zermatt – Active & CBD Spa Hotel
Overview of SchlossHotel Zermatt – Active & CBD Spa Hotel
9.4 out of 10 Exceptional
9.4/10 Exceptional
Property highlights
- Pool
- Spa
- Pet-friendly
- Free WiFi
- Gym
- Bar
Bahnhofplatz 18, Zermatt, VS, 3920
Main amenities
- Full-service spa
- Indoor pool
- Free train station pick-up
- Ski storage
- Fitness centre
- Sauna
- Bar/lounge
- Room service
- Babysitting
- Terrace
- Garden
- Reception fireplace
Feel at home
- Babysitting (surcharge)
- Television
- Garden
- Terrace
- Laundry facilities
- Coffee/tea maker
Room options
View all photos for Comfort Suite
Comfort Suite
View all photos for Boutique Junior Suite in rustic style
Boutique Junior Suite in rustic style
View all photos for Deluxe Suite
Deluxe Suite
View all photos for Family Room
Family Room
View all photos for Family Suite
Family Suite
View all photos for Comfort Double or Twin Room
Comfort Double or Twin Room
View all photos for Deluxe Double or Twin Room
Deluxe Double or Twin Room
View all photos for Deluxe Double Room, 1 Bedroom, Non Smoking, Mountain View (Matterhorn view)
Deluxe Double Room, 1 Bedroom, Non Smoking, Mountain View (Matterhorn view)
View all photos for Deluxe Chalet
Deluxe Chalet
View all photos for Double Room
Double Room
View all photos for Deluxe Double Room
Deluxe Double Room
View all photos for Boutique Junior Suite in modern style
Boutique Junior Suite in modern style
View all photos for Single Room (Style)
Single Room (Style)
View all photos for Luxury Suite
Luxury Suite
View all photos for Apartment (Penthouse - Cleaning every 3 days)
Apartment (Penthouse - Cleaning every 3 days)
View all photos for Duplex Junior Suite with Matterhorn View
Duplex Junior Suite with Matterhorn View
View all photos for Deluxe Apartment (Cleaning every 3 days)
Deluxe Apartment (Cleaning every 3 days)
About this area
What's nearby
- In Zermatt City Centre
- Zermatt-Matterhorn Ski Paradise - 1 min drive
Getting around
Restaurants
- Restaurant Schäferstube - 10 min walk
- Old Zermatt - 9 min walk
- Tradition Julien Zermatt - 9 min walk
- Gusto Matto - 2 min walk
- Vieux Valais - 5 min walk
About this property
SchlossHotel Zermatt – Active & CBD Spa Hotel
Languages
English, French, German, Italian, Portuguese, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Clean & Safe (Switzerland)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)
Check-in
Contactless social distancing
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Masks are required at the property
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.
At a glance
Hotel size
- 49 rooms
- Arranged over 3 floors
Arriving/Leaving
- Check-in time from 3:00 PM until 11:00 PM
- Late check-in subject to availability
- Minimum check-in age – 18
- Check-out time is 11 AM
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
- The front desk is open daily from 6:00 AM - 11:00 PM
- Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
- To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
- If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
- For more details, please contact the property using the information on the booking confirmation
- Zermatt is in a car-free zone and can be reached only by train.
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- No cots (infant beds)
- Babysitting*
Pets
- Pets allowed (dogs only, 1 total)*
- Food and water bowls available
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- No on-site parking
Transfers
- Free train station pickup*
Other information
- Smoke-free property
Property amenities
Food and drink
- Bar/lounge
- Room service
Travelling with children
- Babysitting (surcharge)
What to do
- Helicopter/aeroplane tours
- Shopping
- Pool table
- Table football
- Bike rentals nearby
- Hiking/biking trails nearby
- Wildlife viewing nearby
- Parasailing nearby
- Skiing lessons nearby
- Waterskiing nearby
- Snowboarding nearby
Services
- Front desk (limited hours)
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Free newspapers in reception
- Luggage storage
- Multilingual staff
- Porter/bellhop
- Ski storage
Facilities
- 1 building/tower
- Built in 1964
- Garden
- Terrace
- Fireplace in reception
- Television in common areas
- Fitness centre
- An indoor pool
- Full-service spa
- Sauna
- Massage/treatment rooms
Accessibility
- Lift
- Well-lit path to entrance
Room amenities
Be entertained
- 70-cm flat-screen TV
- Cable TV channels
Home comfort
- Heating
- Minibar
- Coffee/tea maker
- Dressing gowns and slippers
Sleep well
- Hypo-allergenic bedding
- Blackout curtains
- Soundproofed rooms
- Bed sheets provided
What to enjoy
- Balcony
- Individually furnished and decorated
- Heated floors
Freshen up
- Bath only
- Free toiletries
- Hairdryer
- Towels
Stay connected
- Desk
- Free newspapers
- Free WiFi
- Phone
More
- In-room safe
- Local maps
Special features
Spa
Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include hot stone massages and sports massages. The spa is equipped with a sauna.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out:
- A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.