Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Acapulco, Guerrero, Mexico
1 room, 2 adults

Holiday Inn Acapulco La Isla

3.5-star3.5 stars
Great for families

Good to know

  • Children's pool
  • In-room childcare (surcharge)
  • Dry cleaning/laundry service
  • Free self parking
Blvd. De Las Naciones, 2000, Col. La Zanja, Acapulco, GRO, 39907, Mexico

Family-friendly hotel with 2 bars/lounges, near Playa Revolcadero
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's pool
    • In-room childcare (surcharge)
    • Dry cleaning/laundry service
    • Free self parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Everything was good Dec. 8, 2020
  • Well located. Close to the airport and good restaurants aroundOct. 16, 2020

Holiday Inn Acapulco La Isla

from A$84
  • Room, 2 Queen Beds, Accessible, Non Smoking (Wheelchair)
  • Suite, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Non Smoking (LEISURE)
  • Room, 1 King Bed, Smoking (LEISURE)
  • Standard Room
  • Room, 2 Queen Beds, Non Smoking
  • Room, 2 Queen Beds, Smoking

What’s around Holiday Inn Acapulco La Isla

Landmarks

  • In Playa Diamante
  • Playa Revolcadero - 35 min walk
  • Forum de Mundo Imperial - 42 min walk
  • La Isla Shopping Village - 36 min walk
  • Majahua Beach - 4.4 mi / 7.1 km
  • Icacos Beach - 7.2 mi / 11.6 km
  • El Rollo Acapulco - 8.7 mi / 14.1 km
  • La Bonfil Beach - 4.7 mi / 7.6 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 6 min drive
  • Free airport shuttle
  • Free beach shuttle

At a glance

Key facts

Hotel size

  • This hotel has 101 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3 PM-11:00 AM
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Free airport shuttle from 6:00 AM to 11:30 PM

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Offsite

  • Free beach shuttle

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Water dispenser
Things to do
  • Free beach shuttle
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Swim-up bar
Working away
  • Business centre
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 0
  • Conference space size (meters) - 0
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2011
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Braille signage
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Ten - This bistro specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Pool Bar La Zanja - Onsite bar. Open daily.

Bar TEN - Onsite bar. Open daily.

Holiday Inn Acapulco La Isla’s small print

Also known as

  • Holiday Inn Acapulco Isla Hotel
  • Acapulco La Isla Acapulco
  • Holiday Inn Acapulco La Isla Hotel
  • Holiday Inn Acapulco La Isla Acapulco
  • Holiday Inn Acapulco La Isla Hotel Acapulco
  • Holiday Inn Acapulco Isla
  • Holiday Inn Isla
  • Holiday Inn Isla
  • Holiday Inn Isla Acapulco
  • Holiday Inn Isla Hotel
  • Holiday Inn Isla Hotel Acapulco
  • Isla Acapulco
  • Holiday Inn Acapulco Isla Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 7:00 AM to 7:00 PM.
  • Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

    The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    This property accepts credit cards, debit cards, and cash.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Cooked-to-order breakfast is offered for an extra charge of MXN 255 per person (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Holiday Inn Acapulco La Isla

    • Does Holiday Inn Acapulco La Isla offer free cancellation for a full refund?
      Yes, Holiday Inn Acapulco La Isla does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is Holiday Inn Acapulco La Isla currently open?
      The property is closed between April 05 and June 15.
    • What are the cleanliness and hygiene measures currently in place at Holiday Inn Acapulco La Isla?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Holiday Inn Acapulco La Isla?
      Yes, there's free self and valet parking.
    • Is there a pool at Holiday Inn Acapulco La Isla?
      Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
    • Are pets allowed at Holiday Inn Acapulco La Isla?
      Sorry, pets aren't allowed, but service animals are welcome.
    • What are the check-in and check-out times at Holiday Inn Acapulco La Isla?
      You can check in from 3 PM - 11:00 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
    • Are there restaurants at or near Holiday Inn Acapulco La Isla?
      Yes, Ten offers international cuisine. Nearby restaurants include Aroma Bistro (2.2 mi), Shu (2.2 mi), and La Vicenta Acapulco (2.3 mi).
    • Is airport shuttle service offered by Holiday Inn Acapulco La Isla?
      Yes, a free airport shuttle is available from 6:00 AM to 11:30 PM on request.

    Recent reviews

    Superb 9.2 From 125 reviews

    Very good 8.0
    Acapulco Holiday Inn stay
    The room was nice & clean & a packet of mask & gel & wipes was given during this time of COVID. The bus boy wasn’t available to take our bags, so we weren’t to happy about that.
    Amelia, us2 night trip
    Exceptional 10.0
    Great staff and very clean. Stayed here twice in the past year.
    us6 night business trip
    Exceptional 10.0
    Excellent
    We spent one night on our return from Puerto Escondido It was an Oasis after the long car drive!
    Juan matias, mx1 night family trip
    Exceptional 10.0
    It was very clean the room outside parking lot and parking it was easy
    alejandro, us1 night family trip
    Exceptional 10.0
    My Favorite Acapulco Hotel
    I have stayed in Acapulco for work and pleasure over many years and this is my favorite hotel. It has all the elements one would expect in a hotel of this class and the staff is both friendly and service oriented. While the immediate area does not have many restaurants there are services not far and the area continues to develop. The leach on this side of Acapulco is quiet and family friendly.
    us3 night business trip
    Exceptional 10.0
    Great location. Very clean . Friendly staff. Great food.
    us3 night family trip
    Exceptional 10.0
    Fabulous bed and pillows, great little pool with bar service, right by the airport, very good restaurants close by - Pattitito is only 2 blocks away, La Finca about 6 blocks. Not on the beach, on a busy street, but we stayed here the night before we left and it was perfect.
    Piper, us1 night trip
    Very good 8.0
    The location is good, the staff is very attentive and friendly. The decor of the lobby is beautiful and of the rooms is nice. The rooms are large. However, there were two things we didn’t like at all: the air temperature was fixed at 24C in our room and was impossible to adjust. And what we absolutely disliked was that the room smelled of humidity and mold. I could tell that it had suffered a serious mold problem because the furniture had been wiped clean to get rid of the mold on it but the smell remained and the damage and stains too on the inside. Even the electric outlets near those drawers had green stains that couldn’t be removed. I recognized the smell because I had that issue in a house I sold. This was very disappointing and I worried for my children breathing the spores during our stay. I didn’t request room change because I imagine it’s not the only room with that problem there and didn’t want to deal with the hassle of changing bedrooms. It’s a pity because the hotel is very nice a fairly new. And the personnel were very kind.
    us5 night trip
    Exceptional 10.0
    Nice stay
    Breakfast was excellent !! All services are ok and the hotel is very clean
    julio, us1 night family trip
    Exceptional 10.0
    Staff greeted us with lots of enthusiasm. Very friendly even getting out of taxi, front desk, bar and restraint area.
    Kathy, us1 night trip

    Holiday Inn Acapulco La Isla