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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Sandos Caracol Eco Resort Select Club Adults Only- All inclusive

3.5-star3.5 stars
Carretera Chetumal Pto Juarez, Km295, Solidaridad, Playa del Carmen, QROO, 77710, Mexico

Adults-only beachfront property with free water park, near Punta Esmeralda Beach
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • We came from New Zealand and stayed 10 days Oct 2018.Weather hot and humid with regular…Oct. 13, 2018
  • Sandos Eco Resort is an amazing place to stay!! There are so many free activities and the…Sep. 1, 2018

Sandos Caracol Eco Resort Select Club Adults Only- All inclusive

  • Deluxe Select Club, King Bed with Sofabed and Jetted Tub
  • Superior Select Club 2 Double Beds or 1 King Bed
  • Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

What’s around Sandos Caracol Eco Resort Select Club Adults Only- All inclusive

Landmarks

  • On the beach
  • Quinta Avenida - 2.6 mi / 4.2 km
  • Mamitas Beach Club - 2.8 mi / 4.5 km
  • Guadalupe Church - 2.8 mi / 4.5 km
  • El Camaleon Mayakoba Golf Course - 3.5 mi / 5.7 km
  • Central Square - 6.1 mi / 9.9 km
  • Maroma Beach - 8.5 mi / 13.7 km
  • Akumal Beach - 29 mi / 46.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 218 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-noon
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Free valet parking on site

Payment types at the property

  • Cash

Other information

  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • 10 restaurants
  • 10 bars/lounges
  • 2 poolside bars
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Ecotours on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Personal motorised watercraft on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkelling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Golf lessons available nearby
  • Golfing nearby
Working away
  • Business centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 16
  • Year Built – 2006
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch plasma TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Health club
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Free bicycles on site
  • Ecotours on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Personal motorised watercraft on site
  • Parasailing on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkelling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Golf lessons available nearby
  • Golfing nearby

Sandos Caracol Eco Resort Select Club Adults Only- All inclusive’s small print

Also known as

  • Sandos Caracol Eco Select Club All Inclusive Playa del Carmen
  • Sandos Caracol Select Club Adults All Inclusive
  • Sandos Caracol Select Club Adults Only All Inclusive
  • Sandos Caracol Eco Resort Select Club All Inclusive
  • Sandos Caracol Eco Resort Spa Adults Only All Inclusive
  • Sandos Caracol Eco Inclusive
  • Sandos Caracol Eco Select Club
  • Sandos Caracol Eco Select Club Playa del Carmen
  • Sandos Caracol Select Club Adults All Inclusive Playa del Carmen

Policies

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sandos Caracol Eco Resort Select Club Adults Only- All inclusive

  • Does Sandos Caracol Eco Resort Select Club Adults Only- All inclusive offer free cancellation for a full refund?
    Yes, Sandos Caracol Eco Resort Select Club Adults Only- All inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Sandos Caracol Eco Resort Select Club Adults Only- All inclusive currently open?
    The property is closed between May 12 and June 30.
  • What are the cleanliness and hygiene measures currently in place at Sandos Caracol Eco Resort Select Club Adults Only- All inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Sandos Caracol Eco Resort Select Club Adults Only- All inclusive?
    Yes, there's free self and valet parking.
  • Is there a pool at Sandos Caracol Eco Resort Select Club Adults Only- All inclusive?
    Yes, there are 3 outdoor pools.
  • Are pets allowed at Sandos Caracol Eco Resort Select Club Adults Only- All inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Sandos Caracol Eco Resort Select Club Adults Only- All inclusive?
    You can check in from 3:00 PM - noon. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in is available.
  • Are there restaurants at or near Sandos Caracol Eco Resort Select Club Adults Only- All inclusive?
    Yes, there are 10 onsite restaurants. Nearby restaurants include Los Murales (13-min walk), Fonda Argentina (3.6 mi), and El Puerto (4 mi).
  • Is airport shuttle service offered by Sandos Caracol Eco Resort Select Club Adults Only- All inclusive?
    Yes, an airport shuttle is available.
  • What is there to do near Sandos Caracol Eco Resort Select Club Adults Only- All inclusive?
    Recommended spots to visit include Quinta Avenida (2.6 mi) and Mamitas Beach Club (2.8 mi), along with Guadalupe Church (2.8 mi) and El Camaleon Mayakoba Golf Course (3.5 mi).

Recent reviews

Very good 8.2 From 168 reviews

Good 6.0
Probably good for families
My husband and I stayed here as part of our honeymoon. We were in the Adults Only section but we found this quite limited: no pool bar, only food was in a sit down restaurant (couldn’t order lunch by the pool), no atmosphere. We were also quite shocked that we couldn’t order drinks as per of room service. Despite the room containing an ice bucket and two champagne glasses it still took three phone calls, a trip to guest services and a 1.5-day wait to order a bottle of sparking. Food options were very average which is a shame in Mexico where the food can be amazing (we ended up going to PdC for dinner which was delicious). The hotel grounds itself are lovely and the buildings have been integrated into the natural surroundings so it doesn’t feel like a tacky concrete jungle. There seems to be plenty to do for families so I think if you are travelling with kids then this would be ideal. However if you’re a couple then I would look elsewhere. We did the cenote/quad bike excursion which was great and can recommend. We found out the last day that you can also use the facilities at Sandos Playacar (but have to take a taxi). We checked out this hotel and it seemed nice with slightly better food options.
Lisa, au5 night trip
Exceptional 10.0
visiting during COVID
Went for a wedding because the bride insisted on getting married during a pandemic. The staff was amazing and wore face coverings at all times. I never felt unsafe. There were hand sanitizer stations all over the property too. The only thing that could have been better was the food. I would definitely visit again!
Traci, us7 night trip with friends
Exceptional 10.0
Food is hit and miss
Food left a little to be desired. Buffet items should not sit out so long. Teppan place was incredible!! Italian place was horrible. Once you figure out what to avoid and what's good its great, but it takes a few missteps to get there.
us3 night trip with friends
Exceptional 10.0
Loved the location. Staff was amazing
Yesenia, us5 night trip
Fair 4.0
The spa at the property was great, beach was nice, however we found the restaurants and food to be terrible for us. It was too large for us and we went to what we thought would be a adult facility and was full of Children
David, us6 night romance trip
Very good 8.0
As far as all inclusives go this place was good! The grounds really are beautiful. Most of the staff was awesome. Food was surprisingly good. I would recommend to large groups with diversified needs. Step up to the Adult select area if you can. Too many rules for my liking and never ending tip expectation gets old fast.
ca7 night romance trip
Good 6.0
We have stayed here various times and loved it but this time they have let many parts of the property fall in disrepair and have changed many of the perks for all inclusive ! Hydrotherapy Spa was previously part of the all incusion and was the main reason we chose this Resort , they have changed it to having to pay 20$ every day ! Also they have moved the guest service for select club Adult section to the same area as the rest of the resort . The lines are very long and it takes away from the exclusiveness of select club adult section ! The hot tub area in the adult section is so very bad ! The whole thing has a dirty ring around it as if they do not clean it or maintain it ! The jets barely have any bubbles it is just very bad ! The things I love about this resort is the surroundings itself , it is so beautiful , the palm tees , animals , so much greenery everywhere it is spectacular ! The rooms are very clean ! The food is good as well ! They have gone from a five star resort to a three star resort in my eyes ! I really want to Love this place !!!
Angie, us6 night romance trip
Very good 8.0
Only restocked mini fridge once in 8 days. I called and they said they would ut didn't.
Pam, us7 night romance trip
Very good 8.0
The grounds and wildlife were absolutely breathtaking! The resort is huge and every day we’d discovered something new and amazing. The service was good, everybody friendly and ready to help. Food was good and plenty options. Was a bit disappointed by the steakhouse but it was probably just us, we were expecting a New York steak😊. All these are getting 5 stars. Now 3 stars are going for the room and drinks. The shower was uncomfortable, water was coming out of it spreading all over, one of the 2 sinks was clogged, we had only soap and shampoo (no conditioner, lotion, toothpaste,or anything else) , the TV had a very bad image, the fridge had to be replaced because wasn’t working, the balcony was extremely small barely fitting 2 ppl and the closet had only hanging bar, no shelves. The last thing, drinks. You can have 10 margaritas and not feel a thing, so I would call them juices. I’ve been to many all inclusive before and yes, drinks are not strong which is understandable but unlike here you would sense some alcohol. Oh one more thing - if you don’t have kids and you don’t want to be around kids in your vacation then look for another resort. Because here there are like more kids then adults and they couldn’t keep them out of the adults only area so getting adults only in this resort is kind of useless. Overall we enjoyed our vacay but I’m not sure I would go back
Emilia, us5 night trip
Exceptional 10.0
This property and staff are absolutely amazing can’t even think of anything to complain about, we will definitely be back. Also would like to say thank you to Victor at the select club bar, great guy and awesome service and all the staff at the adults only restaurant, we ate there at least once everyday for a meal, you all were awesome!!
us8 night romance trip

Sandos Caracol Eco Resort Select Club Adults Only- All inclusive