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Mercure Charlestown

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Exterior
Outdoor pool
Standard Room, Multiple Beds | Premium bedding, minibar, desk, blackout curtains
Standard Room, Multiple Beds | Premium bedding, minibar, desk, blackout curtains
Standard Room, Multiple Beds | Premium bedding, minibar, desk, blackout curtains

Overview of Mercure Charlestown

UNESCO Sustainable Travel Pledge

Mercure Charlestown

4.0 star property
4-star hotel in Adamstown Heights with outdoor pool and restaurant

8.2/10 Very good

1,012 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
The price is AU$149
Price available on 5/2/2023
Map
109 Madison Drive, Adamstown Heights, NSW, 2290

Room options

About this area

What's nearby

  • In Adamstown Heights
  • Lake Macquarie - 12 min drive

Getting around

  • Newcastle, NSW (NTL-Williamtown) - 36 min drive
  • Kotara Station - 6 min drive
  • Civic Station - 9 min drive
  • Cardiff Station - 11 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Mattara Hotel - 15 min walk
  • One Tree Coffee - 19 min walk
  • House of Korea - 20 min walk
  • Vistana - 20 min walk
  • The Letter Q - 3 min drive

About this property

Mercure Charlestown

Mercure Charlestown offers an airport shuttle (available 24 hours) for AUD 95 per vehicle one way. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Madison Kitchen + Bar, which serves Modern European cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include a bar/lounge, a snack bar/deli and a terrace. Fellow travellers say good things about the comfortable beds and helpful staff.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 53 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2 PM until 9 PM
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 6:30 AM - 10 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 5 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) on weekday mornings 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's menu

Working away

  • Meeting room
  • Computer station
  • Conference space (538 square feet)

Services

  • Front desk (limited hours)
  • Concierge services
  • Dry cleaning/laundry services

Facilities

  • 1 building/tower
  • Built in 1981
  • Garden
  • Terrace
  • Television in common areas
  • An outdoor pool

Accessibility

  • Wheelchair-accessible

Languages

  • English

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Cot/infant bed (surcharge)
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Madison Kitchen + Bar – Overlooking the ocean and pool, this restaurant specialises in Modern European cuisine and serves breakfast, brunch, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: AUD 1.00 per stay

Optional extras

  • Breakfast costs between AUD 20 and AUD 27 per person (approximately)
  • Airport shuttle service is offered for an extra charge of AUD 95 per vehicle (one way)
  • Credit card charges are subject to an extra charge of 1.3 per cent

Children & extra beds

  • Cots/infant beds are available for AUD 20.0 per night
  • Rollaway beds are available for AUD 30.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>This property does not have lifts.</p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts major credit cards, debit cards and cash.</p> <p>This property reserves the right to pre-authorise the guest's credit card prior to arrival. </p>
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

Also known as

Charlestown Mercure
Mercure Charlestown
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Hotel Adamstown Heights
Mercure Charlestown Hotel
Mercure Charlestown Adamstown Heights
Mercure Charlestown Hotel Adamstown Heights

Frequently asked questions

Does Mercure Charlestown offer free cancellation for a full refund?
Yes, Mercure Charlestown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Charlestown?
As of 2 Feb 2023, prices found for a 1-night stay for 2 adults at Mercure Charlestown on 5 Feb 2023 start from AU$149, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Charlestown?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Mercure Charlestown?
Yes, there's an outdoor pool.
Are pets allowed at Mercure Charlestown?
Sorry, pets aren't allowed.
Is parking offered on site at Mercure Charlestown?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
Is an airport shuttle service offered by Mercure Charlestown?
Yes, an airport shuttle is available. The charge is AUD 95 per vehicle one way.
What are the check-in and check-out times at Mercure Charlestown?
You can check in from 2 PM - 9 PM. Check-out time is 10 AM. Contactless check-out is available.
What is there to do at Mercure Charlestown and nearby?
Mercure Charlestown has an outdoor pool and a garden.
Are there restaurants at or near Mercure Charlestown?
Yes, Madison Kitchen + Bar offers al fresco dining, Modern European cuisine and garden views. Nearby restaurants include Euro Patisserie (2.3 mi), Blackbutt Hotel (2.3 mi) and Pekárna European Cafe & Bakery (2.3 mi).
What's the area around Mercure Charlestown like?
Mercure Charlestown is in Adamstown Heights, a short 18-minute walk from Charlestown Square. Travellers say that this hotel is in a good location.

Reviews

8.2

Very good

8.3/10

Cleanliness

8.5/10

Staff & service

7.7/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Very good

Judith, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

convenient good location
very good
BART, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Stephanie, 1-night trip
Verified Wotif guest review

2/10 Poor

Amna, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, easy parking, very clean and staff were great.
George, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Ke, 1-night trip
Verified Expedia guest review

6/10 Good

I didn't like how there was no water in the building and the staff I spoke to didn't seem to care just offered up 2 600ml bottles of water to flush the toilet and shower with. Had battered barramundi from the room service menu which was inedible as the fish was rotten. As an upside staff member Jake was an absolute pleasure to deal with.
Justin, 3-night family trip
Verified Wotif guest review

2/10 Poor

Gerry, 1-night trip
Verified Expedia guest review

4/10 Fair

Way overpriced for the kind of property.
SREEDHAR, 1-night family trip
Verified Expedia guest review

2/10 Poor

Kristy, 2-night trip
Verified Wotif guest review