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All properties in Cartagena, Bolivar, Colombia
1 room, 2 adults

NH Cartagena Urban Royal

3.5-star3.5 stars
Plaza de los Coches Cr 7# 34-10, Cartagena, Bolivar, 130001, Colombia

3.5-star hotel with outdoor pool, near Clock Tower
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here
  • Great location in the old city. If you want sleep, however, this is not the place to stay…Mar. 15, 2020
  • Can't be better located. Right in the middle of it all. Staff were all friendly and…Mar. 1, 2020

NH Cartagena Urban Royal

from A$110
  • Standard Room
  • Standard Room, View
  • Superior Room (View)
  • Superior Room, Terrace
  • Superior Room (Extra Bed 2 adults + 1 child)

What’s around NH Cartagena Urban Royal


  • In Cartagena Walled City
  • Clock Tower - 6 min walk
  • Cartagena de Indias Convention Center - 9 min walk
  • Bocagrande Beach - 16 min walk
  • San Felipe de Barajas Castle - 20 min walk
  • Marbella Beach - 30 min walk
  • San Pedro - 1 min walk
  • Cartagena Cathedral - 2 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 9 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 28 rooms
  • This hotel is arranged over 6 floors


  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Parents must have child's birth certificate and photo ID *

  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *


  • No parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
Things to do
  • Outdoor pool
  • Bicycle rentals nearby
Working away
  • One meeting room
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
  • Number of buildings/towers - 1
  • Year Built – 2011
  • Lift
  • Rooftop terrace
  • In-room accessibility
Languages Spoken
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Daily housekeeping
  • In-room safe

Special features


Restaurante Cafe del Relo - This restaurant specializes in international cuisine and serves lunch and dinner.

NH Cartagena Urban Royal’s small print

Also known as

  • NH Cartagena Urban Royal Hotel
  • NH Cartagena Urban Royal
  • Urban Royal
  • NH Cartagena Urban Royal Hotel
  • NH Cartagena Urban Royal Cartagena
  • NH Cartagena Urban Royal Hotel Cartagena
  • Urban Royal Hotel
  • NH Cartagena Urban Royal
  • Urban Royal
  • Urban Royal Puerta Reloj Cartagena
  • Urban Royal Puerta Reloj Hotel
  • Urban Royal Puerta Reloj Hotel Cartagena
  • NH Cartagena Urban Royal Hotel
  • Urban Royal Hotel


If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • For stays on or after January 1, 2021, citizens of Colombia and foreigners staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Foreigners on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

Airport shuttle service is offered for an extra charge of COP 50000 per vehicle (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for NH Cartagena Urban Royal

  • Does NH Cartagena Urban Royal offer free cancellation for a full refund?
    Yes, NH Cartagena Urban Royal does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at NH Cartagena Urban Royal?
    Sorry, there's no parking at NH Cartagena Urban Royal.
  • Is there a pool at NH Cartagena Urban Royal?
    Yes, there's an outdoor pool.
  • Are pets allowed at NH Cartagena Urban Royal?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at NH Cartagena Urban Royal?
    You can check in from 3:00 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near NH Cartagena Urban Royal?
    Yes, there's an onsite restaurant that serves international cuisine.
  • Is airport shuttle service offered by NH Cartagena Urban Royal?
    Yes, an airport shuttle is available. The charge is COP 50000 per vehicle roundtrip.

Recent reviews

Good 7.6 From 142 reviews

Fair 4.0
Not recommended
The quality of the hotel is not matching with what we paid for. The area wasn't safe either.
us8 night trip
Very good 8.0
Nice view
This hotel is amazing, I loved the view from the rooftop and the service.
Marcela, us1 night trip with friends
Good 6.0
Nice but..... Very Loud!
Nice hotel, and good location but VERY LOUD. Was woken up multiple times throughout the night. Very thin walls. Otherwise, very clean and nice rooms. Big bathrooms, nice view.
Meagan, ca1 night trip with friends
Very good 8.0
Great location. Good staff. Poor restaurant
The hotel is good and location great in the Walled City. I paid extra for a room with city view and there was no view. Restaurant slow, poor quality and overpriced. Avoid.
Warren, us2 night romance trip
Very good 8.0
Great location! A bit noisy.
It's a nice small hotel in the best location in Cartagena, literally a few steps from the main plaza (Clock Tower) and where most of the movement is. It has one issue - noise. It doesn't block noise well, neither from the inside nor outside, which means - you'll hear the noise from the outside (music/yelling) and from the inside (people walking up/down the stairs, screaming, talking, cleaning, sneezing). My bedroom faced the street, so maybe that influenced things too. My room was very small, so I can see two people having a space shortage in the same room.
us1 night trip
Fair 4.0
Mold on the walls
Hotel is pretty run down. Mold on the walls. No water pressure or hot water. Smells like musk. Overall experience was pretty depressing. Staff was friendly. But forgot to put bed sheets on my bed and after numerous request, was given sheets and had to make my own bed.
Alessandro, us3 night trip with friends
Very good 8.0
Great location. Clean. Quiet. Downside - poor wifi, front staff quite rude at check in.
Niti, us2 night trip
Good 6.0
You stay for the location not the quality
The rooftop pool is fantastic even if there are no towels or bar up there and the hotel location couldn't be better, but this is a hotel that needs some work- hot water was inconsistent, needed to ask for towels for the room on two days and the rooms themselves are very musty. It's not at all like any other NH brand hotel I have stayed in before.
G, gbRomance trip
Good 6.0
Total dissappointment
To start, we arrived to the hotel and as per front desk, they were very sorry but they had problems with the air conditioning and the hotel was full so they assigned us another hotel from the same chain without asking me anything. The new hotel was far away from the center. When we arrived to the other hotel. They were having issues with the computers service and the internet, not even the printer worked. So we never get a card key as per them because of technical issues. We were assigned the roof room which obviously had no elevator (4 floord), and the internet signal was not good enough. No hot water niether. Thank God we only stay one night. Stay sway from NH collection hotel chain.
Carlos, us1 night romance trip

NH Cartagena Urban Royal

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