Hotel Acqua Express

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Standard Twin Room, 2 Single Beds | Room
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Overview of Hotel Acqua Express

Hotel Acqua Express

3.0 star property
3-star hotel with restaurant, near Lleras Park

8.0/10 Very good

190 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Non-smoking
Map
Carrera 35 No. 7-47 / 55, Medellín, Antioquia, 50021
Main amenities
  • Daily housekeeping
  • Restaurant
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Conference center
  • Business center
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
For families
  • Children stay free
  • Premium TV channels
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains

Choose dates to view prices

About this area

What's nearby

  • In El Poblado
  • Lleras Park - 6 min drive
  • Santafé Mall - 9 min drive
  • Botero Plaza - 21 min drive
  • Arvi Park - 67 min drive

Getting around

  • Jose Maria Cordova Intl. Airport (MDE) - 37 min drive
  • Poblado Station - 23 min walk
  • Airport shuttle (surcharge)

About this property

Hotel Acqua Express

3-star hotel in the heart of El Poblado
Free self-serve breakfast, a roundtrip airport shuttle, and a free grocery shopping service are just a few of the amenities provided at Hotel Acqua Express. In addition to designer stores on site and a coffee shop/cafe, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Self parking (surcharge), free newspapers, and an elevator
  • Tour/ticket assistance, luggage storage, and a front desk safe
  • Coworking spaces, a 24-hour front desk, and coffee/tea in the lobby
  • Guest reviews give good marks for the breakfast, helpful staff, and location
Room features
All guestrooms at Hotel Acqua Express offer comforts such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Memory foam beds and down comforters
  • Rainfall showers and hair dryers
  • 32-inch LCD TVs with premium channels
  • Daily housekeeping, desks, and phones

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 43 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 3 children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Parents must have child's birth certificate and photo ID*

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 22 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (COP 20000 per night)
  • Wheelchair-accessible parking on site
  • Onsite garage
  • Offsite parking within 1299 ft (COP 50000 per night)

Transfers

  • Airport shuttle from 7:00 AM to 8:00 PM*

Other information

  • Smoke-free property
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Free self-serve breakfast each morning 7:00 AM–10:30 AM
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Private picnics
  • Room service (limited hours)

Traveling with children

  • Children stay free

Working away

  • Business center
  • Meeting room
  • Computer station
  • Coworking spaces
  • Conference center (538 square feet of space)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Umbrellas

Facilities

  • 1 building/tower
  • Built in 2011
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
  • Designer stores on site

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium digital channels

Home comfort

  • Air conditioning

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Memory foam mattress
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Rainfall showerhead
  • Shower only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Airport shuttle service is offered for an extra charge of COP 100000 per vehicle (one-way, maximum occupancy 6)
  • Early check-in can be arranged for an extra charge of COP 50000 (subject to availability)
  • Late check-out can be arranged for an extra charge of COP 60000 (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of COP 50000 per pet, per day

Parking

  • Self parking costs COP 20000 per night
  • Parking is available nearby and costs COP 50000 per night (1299 ft away)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Property registration number 25824

Also known as

Acqua Express
Acqua Express Medellin
Hotel Acqua
Hotel Acqua Express
Hotel Acqua Express Medellin
Hotel Acqua Express Medellin
Acqua Express Medellin
Acqua Express
Hotel Hotel Acqua Express Medellin
Medellin Hotel Acqua Express Hotel
Hotel Hotel Acqua Express
Hotel Acqua Express Hotel
Hotel Acqua Express Medellín
Hotel Acqua Express Hotel Medellín

Frequently asked questions

Does Hotel Acqua Express offer free cancellation for a full refund?
Yes, Hotel Acqua Express does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Acqua Express?
As of 30 Sept 2022, prices found for a 1-night stay for 2 adults at Hotel Acqua Express on 21 Oct 2022 start from AU$88, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Acqua Express?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Acqua Express?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of COP 50000 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Hotel Acqua Express?
Yes. Self parking costs COP 20000 per night.
Is airport shuttle service offered by Hotel Acqua Express?
Yes, an airport shuttle is available from 7:00 AM to 8:00 PM on request. The charge is COP 100000 per vehicle one-way.
What are the check-in and check-out times at Hotel Acqua Express?
You can check in from 3:00 PM - anytime. There's a charge of COP 50000 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of COP 60000 (subject to availability). Contactless check-in and check-out are available.
What is there to do at Hotel Acqua Express and nearby?
Hotel Acqua Express has a garden.
Are there restaurants at or near Hotel Acqua Express?
Yes, there's an onsite restaurant. The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change). Nearby restaurants include Verdeo (3-min walk), La Causa (3-min walk), and Melate chocolate (3-min walk).
What's the area around Hotel Acqua Express like?
Hotel Acqua Express is located on the boardwalk in El Poblado, a short 5-minute walk from Lleras Park and 10 minutes' walk from Poblado Park. Travelers say this hotel is in a good location.

Overall score and ratings

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.1/10

Property conditions & facilities

8.5/10

Eco-friendliness

8/10 Very good

Convenient, walk down to restaurants, party place. Not the place if you need a quiet place to sleep. Bed wasn’t comfortable at all.
Anton, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great Staff !!!
Francisco, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

nice hotel and a great price
erik, 3-night trip with friends
Verified Expedia guest review

8/10 Very good

The front street is closed now for a more pedestrian feeling, definitively an upgrade. Plenty restaurants in the area, great! Nice comfortable stay for the price you pay.
Armando, 1-night business trip
Verified Expedia guest review

2/10 Poor

Shady business, disappointing experience
I booked and prepaid Hotel Acqua via hotels.com for a 3 night stay on a visit to Medellin. Upon arrival, the front desk girl told me there were no rooms available and a manager had emailed me to say so that day (I have no email in my inbox). She was dismissive and was unable to offer any help or put me up in another hotel. I had to scramble at 10PM with bags to find another hotel for the night. I returned the next day to use what i had paid for. The front desk team was unapologetic about the night before and checked me in. The room is basic and small - the reviewers who call it clean, comfortable and large must have stayed at the 'other' Hotel Acqua, because none of those adjectives are accurate here. The sink and shower were grody, the bed hard as a rock. Music thumped all night through the window because Medellin DJs never stop working apparently and this hotel is on a busy party street. When you leave your room, you are in pitch black for 3-5 seconds due to delayed onset motion sensor lights. Also, the WiFi - I was trying to work from my room and my zoom calls were dropped every 3 minutes. So frustrating. Upon checkout to go to the airport for my flight, the front desk was surprised to see me leaving 'a day early' -- apparently since they gave up my room on Thurs night, they just moved my shifted reservation to begin on Friday and checkout a day later than originally booked. She wouldn't refund the prepaid night's rate. AVOID THIS SHADY HOTEL
Bennett, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Way over priced for the quality of the hotel. There are much better price and service option in Lauraeles area. Don’t book this hotel and waste your money!
Ajay, 2-night trip
Verified Expedia guest review

8/10 Very good

Pros : Place is well locate and price is good , rooms are good , clean , amazing service from the staff The cons : not soundproof windows which means you hear the music from the bars around until 2-3am WiFi in the room non existent on my HP laptop & iPhone (was on 4 and 7th floor same issue )
roxane, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Very Closed to Restaurants and bars
Gerardo, 1-night trip
Verified Expedia guest review

6/10 Good

El personal no es capaz de controlar que los huéspedes respeten la paz de los otros. Ciertos huéspedes producen demasiado ruido sin control del personal encargado.
Nancy, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Very great hospitality and great people definitely staying again
Eddie, 3-night romance trip
Verified Orbitz guest review