All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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The Palm at Playa, Playa del Carmen

4 stars
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710, Mexico, ‏‎1800-687-236 (Australia Toll Free)
Price Match GuaranteePrice Match Guarantee on hotel bookings. If you find a lower price on exactly the same stay elsewhere, we’ll match it or you can cancel your booking without a penalty
Excellent4.5 / 5
  • loved our experience at the Palm at Playa, the only issue we had was the bar across from…Jul 20, 2014
  • Great big beds. Breakfast okay. Great modern look of whole hotel. Wifi wasn't great had…Jan 15, 2014
See all 296 Hotels.com reviews
From 541 reviewsTripAdvisor Traveller Rating

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Hotel Info: ‎1800-687-236 (Australia Toll Free)‎

from A$310
  • Adjoining rooms
  • Deluxe Room, 2 Bedrooms
  • Deluxe Room, 1 Bedroom
  • Adjoining rooms
  • Loft, 1 King Bed
  • Standard Room, 1 King Bed
  • Palm Deluxe 1 Bedroom

At a glance

Key facts

Hotel size

  • This hotel has 69 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 14

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Transfers

  • Airport shuttle (available on request) *

  • Ferry terminal shuttle *

Parking

  • Free self parking (limited)

Offsite

  • Area shuttle *

Other information

  • Caters to adults only

Policies

Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time. For more details, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: USD 5.00 per accommodation, per night

Optional extras

Airport shuttle service is offered for an extra charge of USD 150 per room (roundtrip)

Ferry terminal shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Free cooked-to-order breakfast daily
  • Restaurant
  • Coffee shop/café
  • Swim-up bar
  • Room service (during limited hours)
  • Free reception
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Swim-up bar
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby
  • Beach towels
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas
Working away
  • 24-hour business center
  • Conference space size (feet) - 1076
  • Conference space size (meters) - 100
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 3
  • Year Built 2012
  • Elevator/lift
  • Rooftop terrace
  • Garden
  • Terrace

In the room

Home comforts
  • Climate control
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
Freshen up
  • Partially open bathroom
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

Aroma Cilantro - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.

Roof Club - This poolside rooftop bar specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Awards and affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

The Palm at Playa, Playa del Carmen’s small print

Policies

Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time. For more details, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: USD 5.00 per accommodation, per night

Optional extras

Airport shuttle service is offered for an extra charge of USD 150 per room (roundtrip)

Ferry terminal shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

The Palm at Playa, Playa del Carmen

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