We arrived and there was not electricity, so, we had to wait in the dankness until someone come back and active it from the central controllers. It was SUPER COLD and wet in the room, and we patiently wait 2hs until it "gets warm" but it never did because they had 2 tinny electric heaters for a big and cold room. We called 3 times the number that was indicated in the reception to be called in case of problems, but he said to us (3 times) that he couldn't do ANYTHING for us. It was impossible to sleep in that illegal's temperatures conditions, so we leave the key in the "empty" reception without someone there during the whole time and we had to look for another hotel that night. We never sleep there. We come back the next day to ask for a refund, and he agreed but he told us that we need to contact Expedia for this.