Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

City Express Playa del Carmen

2.5-star2.5 stars
Avenida Balamkanche, Playacar Fase II, Playa del Carmen, QROO, 77710, Mexico

Suburban hotel with outdoor pool, near Quinta Avenida
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. Find out more

  • I liked that the parking lot was shared with two restaurants which was very convenient.…Mar. 10, 2020
  • Its a nice little hotel to stay. Everything was clean and staff pleasant breakfast was…Jul. 17, 2019

City Express Playa del Carmen

from A$85
  • Standard Room, 1 Queen Bed
  • Standard Room, 2 Double Beds

What’s around City Express Playa del Carmen

Landmarks

  • In Playacar
  • Quinta Avenida - 18 min walk
  • Playa del Carmen Main Beach - 20 min walk
  • Playa del Carmen Maritime Terminal - 20 min walk
  • Mamitas Beach Club - 34 min walk
  • Playacar Golf Club - 26 min walk
  • Nuestra Senora del Carmen Catholic Church - 27 min walk
  • Plaza Paraiso - 14 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive
  • Free beach shuttle

At a glance

Key facts

Hotel size

  • This hotel has 135 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 1 PM

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking on site

Offsite

  • Free beach shuttle

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free full breakfast
  • Coffee/tea in a common area
Things to do
  • Free beach shuttle
  • Outdoor pool
  • 24-hour fitness facilities
  • Ecotours nearby
  • Golfing nearby
  • Fitness facilities
Working away
  • 24-hour business centre
  • One meeting room
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2012
  • Lift
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

City Express Playa del Carmen’s small print

Also known as

  • City Express Playa Carmen Hotel
  • City Express Playa Carmen
  • City Express Playa Del Carmen Riviera Maya, Mexico
  • City Express Playa Del Carmen Riviera Maya
  • City Express Carmen Carmen
  • City Express Playa del Carmen Hotel
  • City Express Playa del Carmen Playa del Carmen
  • City Express Playa del Carmen Hotel Playa del Carmen

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for City Express Playa del Carmen

  • Does City Express Playa del Carmen offer free cancellation for a full refund?
    Yes, City Express Playa del Carmen does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at City Express Playa del Carmen?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at City Express Playa del Carmen?
    Yes, there's free self parking.
  • Is there a pool at City Express Playa del Carmen?
    Yes, there's an outdoor pool.
  • Are pets allowed at City Express Playa del Carmen?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at City Express Playa del Carmen?
    You can check in from 3 PM to midnight. Check-out time is 1 PM.
  • Are there restaurants at or near City Express Playa del Carmen?
    Yes. Nearby restaurants include Perché no (8-min walk), Lara & Luca (10-min walk), and Doña Aurelia (11-min walk).

Recent reviews

Very good 8.0 From 313 reviews

Very good 8.0
The staff at Citi Express were very friendly. The hotel is very clean and customer service is exceptional.
LuisC, us1 night family trip
Exceptional 10.0
Has nice easy parking lot with many spaces. Breakfast was fantastic. Internet was fast. Room was nice.
SteveTurbo, us1 night family trip
Exceptional 10.0
The room is clean. Staff is friendly and breakfast is good. Location is just off a major road but does not feel busy. Very quiet and safe. Restaurants are nearby and just a few minutes from Xcaret park. Price is very reasonable. I would stay here in the future.
Gil, us2 night family trip
Very good 8.0
Nice location
It’s a cool hotel in walking distance to many shops even 5th ave if you don’t mind a nice 20 minute walk.
Enu, us5 night family trip
Exceptional 10.0
Good breakfast .. late breakfast available. The day I stayed there were a lot of people but staff was good in refilling food.
us1 night trip with friends
Very good 8.0
Property was ok for price paid, free breakfast was good.
us2 night family trip
Exceptional 10.0
Good location for my needs. The staff was courteous and helpful.
James322q, us1 night trip
Very good 8.0
It was cool everything well organized everything was clean
us4 night trip with friends
Very good 8.0
I've always enjoyed staying at this hotel. It offers a good breakfast and good cleaning service. Nice walk to Playa Del Carmen downtown.
Barbara, ca7 night trip
Poor 2.0
They broke some of our stuff, and istead of fixing it they waited until i checked out, held me there for over an hour, decided that my stuff was worth 50 pesos, gave me my 50 pesos and almost made me lose my flight
us3 night trip

City Express Playa del Carmen

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