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Acapulco beachfront hotel with outdoor pool and restaurant
We took a chance booking this hotel and it was not a great experience. First I must say…
Dec. 27, 2020
Very very bad experience, was charge twice, by expedia and by the Hotel, felt like I was…
Sep. 10, 2020
This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
Amazing place, clean, peaceful, and comfortable, the staff provided a good service, thanks.
3 night family trip, Aug. 13, 2020
Verified Hotels.com guest review
What an amazing hidden gem! The beach, lovely pool, nice loungers in shade and such charming rooms. But above all - the service! Our special thanks go to Ivan and Natali for making our stay such a great one! After all, we extended our stay twice since we liked it so much...
JOSE LUIS, 1 night trip, Aug. 1, 2020
Verified Hotels.com guest review
I book flight and hotel and once there I had to pay extra for the hotel??
Dino, 7 night trip with friends, Feb. 25, 2020
Verified Expedia guest review
I loved the treat with hotel people and customers, they were very friendly
Jorge, 7 night family trip, Aug. 24, 2019
Verified Expedia guest review
the worst hotel that I had ever visited, dirty, staff is rude, and the pics on line are fake
4 night family trip, Mar. 30, 2019
Verified Expedia guest review
It is very annonying that I heard two roosters crow from 5 am and I cannot fall in sleep!!!
1 night romance trip, Mar. 12, 2019
Verified Expedia guest review
The staff is super friendly. The property is very beautiful and has just some minor snacks that need to Ben taken care of. Overall you can see that the property is being loved and shared with people to enjoy it.
1 night romance trip, Dec. 30, 2018
Verified Expedia guest review
Our first 3 nights were really great at this property. The surrounding isn’t the typical holiday destination and you can see that it is all slowly developing. But the area is really special with the ocean and the lagoon. The hotel restaurant is absolutely great. The food is very good. The rooms need a bit of work. Our first roll had amazing view and a great bed. But the locks on the door didn’t work. The second room was also very pretty, but the mattress needs to be exchanged. Same in room three. But they do have a maintenance crew and have been fixing sailing small things. Overall very pretty. No AC in case you need it. Unfortunately we had in the fourth and fifth night rather unpleasant experience as the neighbors had a huge party. And we couldn’t sleep in the fourth night till 3 o’clock and the fifth till 1 o’clock. Unfortunately the hotel didn’t handle it very nicely. They were overwhelmed and said it is out of their hands and not their responsibility. Would have been nice to be at least informed about the circumstances. Also, would have been great if they could have been proactive and at least organized earplugs (the hotel doesn’t even have windows that shut). They could have also given out a free breakfast as a apology. I believe that it would have helped if the owner would have spoke to the guest instead of ignoring it and being Laterne on defensive. Didn’t appreciate how this was handle.
1 night romance trip, Dec. 29, 2018
Verified Expedia guest review
The property is pretty. It is located outside Acapulco which is really great. The location between the ccean and the lagoon is very special. It is certainly an interesting village that shows real Mexican life.
3 night romance trip, Dec. 26, 2018
Verified Expedia guest review
Overall great experience, the service is amazing, and the staff is great. I think the hotel has some details than can be improved, like the shower courtains, or the amenities. The cool beach beds that appear in the photos are not there anymore. The food is delicious but a little bit pricey.
Carlos A. Corona, 2 night romance trip, Sep. 21, 2018
Verified Hotels.com guest review