TownePlace Suites Tucson Williams Centre

The hotel is lovely and easy to access. However, the front desk clerk wasn’t wearing a mask when we checked in, though she was behind a plastic screen, and she still wasn’t wearing a mask when she brought us sheets for the sleeper sofa. Mask wearing wasn’t enforced for guests in lobby either.

It was great as well as every time i love the staff, very nice

Great stay. Clean and comfortable.

Place was nice, the restroom was not cleaned very well. I had a room above me with 2 large dogs that kept me up at night and early morning.

The first thing you notice when you enter the hotel lobby is the patterned carpet that a lot of stains and is discolored. I told myself it's just the lobby I’m sure the rooms are nice. The room was a good size and definitely suites my needs. The chair, couch, and bed were comfortable and better than I anticipated. The stove, fridge and dishwasher were great. I noticed the the transitions from carpet to tile were not “tight”, the carpet was pulled away a little from the transition. It also had visible dirt and dust in them. The granite transition leading into the bathroom was cracked and had a couple chunks missing from it. Unfortunately I did notice this or the mold in the corners of the shower tile until the next second evening in the hotel. I was there 6 nights and only received room service twice. I did have the do not disturb door handle sign up until about 830-9 a couple of days and did not receive any service. Overall it was extremely disappointing because of the good reviews. I would not recommend this place to someone, unless your expectations are motel 6 or lower (nothing wrong with motel 6 either). I’ve stayed in many motel 6’s and all of them were in better condition. If the reason was my trip did not occupy all of my time, I would’ve complained more, and switched hotels. I should’ve paid a little extra money stayed at Viscount, Double tree, Embassy Suites or any other hotel/suite in the area. Save your money and stay somewhere else.

There was a dirty towel left on the floor in the bathroom. There was some drink stains on the wall. You could see a half cleaned top on the fridge. The rating for this hotel is not correct. I stay in hotels every week and will not stay here again.

clean and quiet, friendly, not crowded. Breakfast - too limited

Outstanding staff,, Jasmine was the best!! As was all the staff

Theresa on the front desk is always super nice. I've stayed several times. I was happy to hear the pool was back open. Got in several laps after breakfast and a little sun. The only not so great part this time was the smell of a pet accident lingering. More than likely someone snuck in a dog and didn't tell the staff so they could do a proper clean. This was the 1st time that's ever happened here. I mentioned it to Theresa so they can get it fixed. You can ask about a non-pet room if you're super sensitive to those odors.

Was able to use the pool this time. Staff not as friendly as last time. No coffee or breakfast in the lobby. No info given on breakfast availability. Had to ask.