4/10 Fair
12 June 2023
Be careful booking this
We arrived for a long weekend getaway to find out our room had been double-booked. We were told our booking had been cancelled once arriving and they could not accommodate us. No attempts to help or offer a solution.
No one phoned us beforehand to notify us when cancelling so we could have at least had some time to make other plans and get a refund. It was so poorly handled.
Just had to drive the long journey home and call Hotels.com the next day to even get an offer for a booking reschedule. No interest in trying to stay here again: it was too stressful and incredibly disappointing service.
They even said we weren’t the first people this had happened to. So they just cancel bookings made on Hotels.com and say bad luck when you arrive.
Verified traveller
2-night trip
Verified Hotels.com guest review