Casa Malca

Photo gallery for Casa Malca

Primary image
Beach
Beach
Beach
Outdoor pool

Overview of Casa Malca

Casa Malca

4.0 star property
Upscale beachfront hotel with outdoor pool, near Sian Ka'an Biosphere Reserve

8.8/10 Fabulous

271 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
The price is AU$724
Price available on 3/8/2022
Map
Carretera Tulum-Boca Paila Km 9.5, Tulum, QROO, 77780
Main amenities
  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • Indoor pool and outdoor pool
  • Sauna
  • Steam room
  • Free use of bicycles
  • Beach club on site
  • Room service
  • Spa services
  • Massage/treatment rooms
  • 3 meeting rooms
For families
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Espresso maker
  • Minibar
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 7 min walk
  • SFER IK - 19 min drive
  • Tulum National Park - 22 min drive
  • Las Palmas Public Beach - 25 min drive
  • Playa Paraiso - 28 min drive
  • Tulum Mayan Ruins - 39 min drive
  • Dos Aguas Park - 31 min drive
  • Playa Ruinas - 37 min drive
  • Cenote Crystal - 31 min drive

Getting around

  • Airport shuttle (surcharge)

About this property

Casa Malca

Casa Malca is a great choice for your beach stay in Tulum. The outdoor pool and indoor pool provide fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages, body wraps, and facials. Dining choices include 2 restaurants and the bar/lounge is a great place to grab a cold drink. Other highlights at this upscale hotel include a sauna, a steam room, and free bike rentals. Fellow travelers say great things about the helpful staff and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 41 rooms

Arriving/Leaving

  • Check-in time from 3:30 PM - 12:30 AM
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle*

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 8 AM–11 AM
  • 2 restaurants
  • Bar/lounge
  • Private dining
  • Private picnics
  • Room service (limited hours)

What to do

  • On the beach
  • Beach club (surcharge)

Working away

  • 3 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Free bicycle rentals

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • An outdoor pool
  • An indoor pool
  • Art gallery on site
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Languages spoken

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Bathrobes

Sleep well

  • Turndown service

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge of USD 120 (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Casa Malca Hotel Tulum
Casa Malca Hotel
Casa Malca Tulum
Casa Malca
Casa Malca Hotel
Casa Malca Tulum
Casa Malca Hotel Tulum

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

9.0/10

Staff & service

8.9/10

Amenities

8.9/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

Staying Here is a MUST!!!
All around great service. The energy around the hotel is so nice, calming and relaxing. Everything you need is within walking distance and the rooms are very spacious and comforting.
View from 1 of 3 restaurants
Tacos
Jicama
Bar and Chandelier Room
Christian, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Osvaldo, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Big very nice rooms, best in Tulum, delicious food at all hotel restaurants and very kind staff.
Leonardo, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

The entire experience was great!
Patricia, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

It is definitely the nicest resort in all o Tulum.
BEN, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Cannot recommend Casa Malca enough. Beautiful hotel and great staff.
Jamie, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Matthew, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Zoya, 4-night trip
Verified Expedia guest review

8/10 Very good

Excellent service and beach club Rooms are too dark and more lights could be very useful
Michael, 4-night family trip
Verified Expedia guest review

8/10 Very good

Beautiful place
We have stayed here for 1 day and we enjoyed it, beautiful design, a lot of art, great pool, nice breakfast. Loved the experience and I would return Just some minor things I disliked like the mold smell from the room (comes from the humidity and it’s very common in Tulum hotels) And the fact that there was no water running at all after 11 pm, wanted to take a shower, brush my teeth etc and I couldn’t. Also the fact that I was charged 220 pesos for the breakfast tips. It’s the first hotel where this happens
Laura, 1-night trip
Verified Hotels.com guest review