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All properties in Kantenah, Quintana Roo, Mexico
1 room, 2 adults

Grand Palladium Colonial Resort & Spa All Inclusive

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club
  • Children's club (free)
  • Connecting/adjoining rooms available
Carretera Chetumal-Puerto Juarez, KM 256-100, Kantenah, QROO, 77710, Mexico

Kantenah beachfront property with 13 restaurants and spa
  • Free buffet breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club
    • Children's club (free)
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. Find out more

  • Great team, excellent resort. SPA facilities are excellent. Food was great. We did eat in…Nov. 22, 2017
  • The Grand Palladium Resort is a beautiful paradise. That is what makes it so unique. As…Mar. 21, 2020

Grand Palladium Colonial Resort & Spa All Inclusive

from A$372
  • Deluxe Garden View
  • Junior Suite Garden View
  • Romance Villa Suite Poolside
  • Deluxe Single use Garden View
  • Deluxe Triple Garden View
  • Junior Suite Poolside

What’s around Grand Palladium Colonial Resort & Spa All Inclusive

Landmarks

  • On a private beach
  • Xpu-ha Beach - 3.2 mi / 5.2 km
  • Cenote Cristalino - 4.5 mi / 7.3 km
  • Puerto Aventuras Marina - 6.3 mi / 10.1 km
  • Akumal Beach - 6.6 mi / 10.7 km
  • Half Moon Bay - 7.6 mi / 12.3 km
  • Riviera Maya Golf Club - 8.1 mi / 13 km
  • Aktun Chen - 8.1 mi / 13 km

Getting around

  • Cancun Intl. Airport (CUN) - 77 min drive

At a glance

Key facts

Size

  • 413 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club (ages 2 - 17)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
Food and drink
  • Free buffet breakfast daily
  • 13 restaurants
  • 7 bars/lounges
  • 5 swim-up bars
  • Coffee shop/café
  • Beach bar
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Playground on site
  • Scuba diving on site
  • Segway rental/tour on site
  • Snorkelling on site
  • Volleyball on site
  • Windsurfing on site
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
Working away
  • Business centre
  • Meeting rooms
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 14
  • Year Built – 2002
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Garden
Accessibility
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Private spa tub
  • Furnished balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities
  • Kayaking
  • Scuba-diving lessons
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Kids' club
  • Supervised activities for children between 2 and 17 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Windsurfing equipment
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.

El Dorado - This steakhouse serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Sumptuori - This sushi bar specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Portofino - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.

Bamboo - This restaurant specializes in Asian cuisine. Open daily.

Grand Palladium Colonial Resort & Spa All Inclusive’s small print

Also known as

  • Grand Palladium Colonial Resort All Inclusive Kantenah
  • Palladium Grand Colonial
  • Grand Palladium Colonial Resort Spa All Inclusive
  • Pallaum Colonial Inclusive Ka
  • Grand Palladium Colonial Resort & Spa All Inclusive Kantenah
  • Grand Palladium Colonial Resort All Inclusive
  • Grand Palladium Colonial Kantenah
  • Grand Palladium Colonial All Inclusive Kantenah
  • Grand Palladium Colonial All Inclusive
  • Grand Palladium Colonial Resort Spa All Inclusive
  • Grand Palladium Colonial All Inclusive
  • Grand Palladium Colonial Resort All Inclusive Kantenah
  • Palladium Colonial Resort

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Facility access costs USD 50 per person, per day. Facilities include a sauna and a spa.

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Palladium Colonial Resort & Spa All Inclusive

  • Does Grand Palladium Colonial Resort & Spa All Inclusive offer free cancellation for a full refund?
    Yes, Grand Palladium Colonial Resort & Spa All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Grand Palladium Colonial Resort & Spa All Inclusive currently open?
    This property is closed from May 2 2020 to October 1 2020 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Grand Palladium Colonial Resort & Spa All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Grand Palladium Colonial Resort & Spa All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Grand Palladium Colonial Resort & Spa All Inclusive?
    Yes, there are 6 outdoor pools.
  • Are pets allowed at Grand Palladium Colonial Resort & Spa All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Grand Palladium Colonial Resort & Spa All Inclusive?
    You can check in from 3 PM to midnight. Check-out time is noon. Express check-in is available.
  • Are there restaurants at or near Grand Palladium Colonial Resort & Spa All Inclusive?
    Yes, there are 13 onsite restaurants, featuring Mexican cuisine. Nearby restaurants include Bloved Lounge & Restaurant (3.4 mi), Royal Grill (3.5 mi), and Paparazzi (6.3 mi).
  • What is there to do near Grand Palladium Colonial Resort & Spa All Inclusive?
    Recommended spots to visit include Xpu-ha Beach (3.2 mi) and Cenote Cristalino (4.5 mi), along with Puerto Aventuras Marina (6.3 mi) and Akumal Beach (6.6 mi).

Recent reviews

Fabulous 8.6 From 172 reviews

Exceptional 10.0
Very friendly staff, property very clean,very well maintained. Only complaint buffet food could be better.
Robert, us7 night family trip
Exceptional 10.0
I’m not sure about ‘garden view’ but it definitely had iguana view and coatimundi view...honestly can’t think of much to complain about. I did get a little stomach sickness, likely after a lunch buffet that might of been sitting for too long...but that was on the beach and maybe just not a good time. Other then that this place was flawless
Ganggang, ca7 night romance trip
Exceptional 10.0
3 resorts together, you can visit all of them, many good restaurants, good shows, friendly staff.
us8 night family trip
Very good 8.0
Loved that there was so many restaurants available and the food was great. Nice beach and friendly staff.
Dlw, ca7 night romance trip
Very good 8.0
great place, great value. will come again. only down side, the servers do not have enough help. They were trying to serve too many people at a time. Management needs to add some servers, the ones working are overworked.
D, us7 night romance trip
Very good 8.0
This is a beautiful, family friendly resort. We were 3 adults and one 15 month old infant travelling. We shared a junior suite, which was spacious enough for us. The room, while nice, could use some updating. The bathroom especially. There was some mold on the ceiling, not quite appealing. Besides that the room was comfy. The resort itself is quite large, with multiple big and smaller pools, splash pad area for toddlers and younger children (which we appreciated a lot), bars and restaurants. The beach was beautiful, but there are rocks in the water since it’s a coral reef area. Great opportunity for those who enjoy snorkeling (we do), but I wish I brought some water shoes, my soles would have thanked me. What impressed me the most at the Grand Palladium was the employees’ hospitality. EVERY single person we interacted with was super nice, courteous and helpful. OUTSTANDING service! What impressed me the least was the food. The buffets were good, with decent options. I would like to see more plant based options (I’m vegan) They had soy milk, but no soy or other plant source yoghurt which I would have liked. We tried 2 of the restaurants. The Thai was ok, the Italian I would not recommend. Overall we had a good stay and would chose again this resort for another trip.
us7 night family trip
Exceptional 10.0
Property layout is amazing. So much to do onsite, i never left and never was bored. Staff and guests were a pleasure and so much fun. Honestly, i never want to leave.
Kate, us5 night trip
Exceptional 10.0
This is a very large property with lots to do. Entertainment is way above anything I've ever seen anywhere else. Staff really tries to make you feel welcomed by going the extra mile.
Eugene, us7 night family trip
Good 6.0
Rocky beach Average food Many nicer resorts closer to airpirt
Milena, us4 night trip with friends
Very good 8.0
The room service didn't change our towels for the last two days, just took the soaked ones we left on the floor, so the 3 of us were left with a single dry towel on our checkout day. It was also a challenge to get tea in the cafeteria. The gym was crowded and hot (not in the good way). Other than that, it was ok and similar to other resorts in Riviera Maya.
Sergey, us5 night family trip

Grand Palladium Colonial Resort & Spa All Inclusive

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