Sonesta Hotel Cartagena

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Overview of Sonesta Hotel Cartagena

Sonesta Hotel Cartagena

4.0 star property
Cartagena beach hotel with 3 outdoor pools and restaurant

7.6/10 Good

781 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is AU$143
Price available on 18/9/2022
Map
Carrera 9 No 35 104, Anillo Vial - Zona Norte, Cartagena, Bolivar, 130002
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and 2 poolside bars
  • 2 bars/lounges
  • 3 outdoor pools
  • 24-hour fitness center
  • Outdoor tennis court
  • Sauna
  • Children's pool
  • 24-hour room service
  • 24-hour business center
  • Conference center
For families
  • Children stay free
  • Children's pool
  • Private bathroom
  • Television
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Zona Norte
  • Clock Tower - 18 min drive
  • Bocagrande Beach - 15 min drive
  • Cartagena de Indias Convention Center - 15 min drive

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 12 min drive
  • Airport shuttle (surcharge)

About this property

Sonesta Hotel Cartagena

4-star hotel in the heart of Zona Norte
You can look forward to a free breakfast buffet, a roundtrip airport shuttle, and 2 poolside bars at Sonesta Hotel Cartagena. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at Restaurante Palenke, the onsite restaurant. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.
Additional perks include:
  • 3 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking
  • An outdoor tennis court, concierge services, and luggage storage
  • Barbecue grills, an elevator, and smoke-free premises
  • Guest reviews say good things about the breakfast, pool, and helpful staff
Room features
All 118 rooms have comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and laptop-friendly workspaces. Guests reviews speak well of the spacious rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 42-inch flat-screen TVs with cable channels
  • Balconies, daily housekeeping, and desks

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 118 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 5:30 AM
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The lobby outdoor pool at this property will be undergoing maintenance every Tuesday or Wednesday following a holiday weekend; the beach access at this property will be undergoing maintenance every Monday or Tuesday following a holiday weekend; and the Spa and wet zones are closed every Monday or Tuesday following a holiday weekend.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
  • Parents must have child's birth certificate and photo ID*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–10 AM
  • 2 bars/lounges
  • 2 poolside bars
  • Restaurant
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Lifeguard on site

What to do

  • Tennis
  • Shopping
  • Beach nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference center (2293 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • 3 outdoor pools
  • Outdoor tennis court
  • Sauna

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Restaurante Palenke - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Optional extras

  • Airport shuttle service is offered for an extra charge of COP 40 per room (roundtrip)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from June 13 to June 14:
  • One of the swimming pools

Children & extra beds

  • Rollaway beds are available for COP 90000.0 per night
  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 9 AM to 8 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

This property's beach access, spa, and wet zones will be closed for maintenance every Monday or Tuesday after a holiday weekend. The outdoor pool will be closed for maintenance every Tuesday or Wednesday after a holiday weekend.

Also known as

Sonesta Cartagena
Sonesta Hotel Cartagena
Sonesta Hotel Cartagena Hotel
Sonesta Hotel Cartagena Cartagena
Sonesta Hotel Cartagena Hotel Cartagena

Frequently asked questions

Does Sonesta Hotel Cartagena offer free cancellation for a full refund?
Yes, Sonesta Hotel Cartagena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sonesta Hotel Cartagena?
As of 20 Aug. 2022, prices found for a 1-night stay for 2 adults at Sonesta Hotel Cartagena on 18 Sep. 2022 start from AU$143, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sonesta Hotel Cartagena?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sonesta Hotel Cartagena?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 9 AM to 8 PM.
Are pets allowed at Sonesta Hotel Cartagena?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Sonesta Hotel Cartagena?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Sonesta Hotel Cartagena?
Yes, an airport shuttle is available. The charge is COP 40 per room roundtrip.
What are the check-in and check-out times at Sonesta Hotel Cartagena?
You can check in from 3:00 PM - 5:30 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Sonesta Hotel Cartagena?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (18-min drive) is nearby.
What is there to do at Sonesta Hotel Cartagena and nearby?
Practice your swing on the tennis courts. Enjoy a swim in one of the 3 outdoor swimming pools or use the hotel's other amenities, which include 2 poolside bars and 2 bars. Sonesta Hotel Cartagena also has a 24-hour fitness center and a sauna, as well as a garden.
Are there restaurants at or near Sonesta Hotel Cartagena?
Yes, there's an onsite restaurant, Restaurante Palenke. Nearby restaurants include Amasa - (3.8 mi), La Langosta (4.4 mi), and La Vieja Guardia (4.5 mi).
Does Sonesta Hotel Cartagena have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Sonesta Hotel Cartagena like?
Sonesta Hotel Cartagena is in Zona Norte, a short 7-minute walk from La Boquilla Beach. Travelers say this hotel is in a good location.

Overall score and ratings

7.6

Good

8.1/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.3/10

Property conditions & facilities

7.6/10

Eco-friendliness

2/10 Poor

Nicolas, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Martin, 2-night trip
Verified Hotels.com guest review

8/10 Very good

They need to improve in water . The toilet not working properly. Also the Wi-Fi is not working week.
Albertina, 5-night trip
Verified Expedia guest review

10/10 Exceptional

I had my doubts about this place. For the money you can’t beat it. The rooms were nice and clean, the staff were very friendly and helpful. I would recommend this place to family and friends.
Thomas, 2-night family trip
Verified Expedia guest review

8/10 Very good

Alla one of the lobby attendants was very helpful and attentive to our needs
Natasha, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

I love my room the service was amazing the manager great person they take care everything I enjoy my stay there por supuesto regresaré
Hillary Salinas, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Was a very nice place to stay . Food at hotel was good . You are like 20 min from party life . Not a lot restaurants around hotel
Gregory, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

The staff was very friendly.
Renaud, 3-night trip
Verified Expedia guest review

8/10 Very good

This is a nice hotel but it borders on a stretch of beach right next to where low income locals live..
Marilyn, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Such great service and very friendly/attentive staff.
Alejandra, 1-night trip with friends
Verified Hotels.com guest review