Ahau Tulum

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Beach
Beach
Beach
Terrace/patio

Overview of Ahau Tulum

Ahau Tulum

3.5 star property
3.5-star beachfront hotel with outdoor pool, near Tulum Beach

8.6/10 Fabulous

84 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Air conditioning
Map
Carr. Tulum a Boca Paila Km. 7.5, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • On a private beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Beach umbrellas
  • Beach sun loungers
  • Beach club on site
  • Beach towels
  • Beach bar
  • Room service
  • Airport shuttle
For families
  • Children stay free
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On a private beach
  • Tulum Beach - 1 min walk
  • Sian Ka'an Biosphere Reserve - 34 min walk
  • SFER IK - 10 min drive
  • Tulum National Park - 12 min drive
  • Las Palmas Public Beach - 15 min drive
  • Playa Paraiso - 18 min drive
  • Tulum Mayan Ruins - 29 min drive
  • Dos Aguas Park - 21 min drive
  • Playa Ruinas - 27 min drive
  • Cenote Crystal - 21 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 112 min drive
  • Airport shuttle (surcharge)

About this property

Ahau Tulum

Placing you just steps from Tulum Beach, Ahau Tulum offers a private beach where you can enjoy beach umbrellas, beach massages, and beachside drinks. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in deep-tissue massages. Ahau Restaurant, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights include a bar/lounge, a terrace, and a garden.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 24 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 12:30 AM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7:00 AM - 11:00 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets stay free (dogs only)
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking includes off-street options

Transfers

  • Airport shuttle from 6:00 AM to 9:30 PM*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Local cuisine breakfast (surcharge) each morning 7:30 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Beach bar
  • Room service (limited hours)

Taking the kids

  • Children stay free

What to do

  • On a private beach
  • Beach club (surcharge)
  • Yoga classes
  • Surfing/boogie boarding
  • Surf lessons
  • Windsurfing
  • Access to nearby health club

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Water sports equipment

Facilities

  • Garden
  • Terrace
  • An outdoor pool
  • Designer stores on site
  • Bicycle parking

Languages spoken

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Bathrobes
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Laptop-friendly workspace
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Ahau Restaurant - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Raw Love - Overlooking the garden, this restaurant specializes in vegetarian cuisine and serves breakfast, brunch, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Ahau Beach Club - This beach restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Local cuisine breakfast is offered for an extra charge of USD 25 for adults and USD 12 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 10000 per person (roundtrip)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Ahau Tulum Hotel
Ahau Hotel
Ahau Tulum
Ahau
Ahau Tulum Hotel Tulum
Esmeralda k Hotel Tulum
Esmeralda k Tulum
Ahau Tulum Property
Ahau Property
Esmeralda k Hotel Tulum
Esmeralda k Tulum
Ahau Tulum Hotel
Ahau Tulum Tulum
Ahau Tulum Hotel Tulum

Frequently asked questions

Overall score and ratings

8.6

Fabulous

8.9/10

Cleanliness

8.7/10

Staff & service

8.2/10

Amenities

8.7/10

Property conditions & facilities

9.0/10

Eco-friendliness

4/10 Fair

One of the worst hotels in Tulum
Do not stay at Ahau. Apart from good location, there is nothing positive. They have front desk but only from 7am - 10pm and many times there is no one at the front desk. I had to ask the people working at restaurant to find front desk people. No phones in room to reach them, only WhatsApp and half the times they do not respond to your messages on WhatsApp. They take forever to check in. Only one person at front desk and he was attending to another guest so he told me to wait. I waited for 20 mins and when it’s my turn, another guest just walks in and they attend to him, completely ignoring me. Maybe it was due to racism as I am not white and the guest was white but nevertheless, preposterous to say the least. I just walked out to grab lunch. Rooms are rather small and their is always an issue with water. Atleast 3-4 times the water supply was cut off and it took nearly an hour for them to restore. One time I woke up at 6am and no water and obviously you can’t contact front desk as they operate only from 7am - 10pm. They have one tiny pool by the restaurant and that’s it. Food at the restaurant is rather average. Much better hotels available in tulum
Sankalp, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Ok, let me break down my honesty reviews. Pros: *Beautiful view to the beach *Good food *Good service *Friendly staff *Social media worthy Cons: *Light and ac are occasionally shut off at any time of the day. *Room smell like urine *Big cockroach around *Loud music is on until 2,3 am regardless ppl around. So if you asked me is it worth $500plus a night to stay here? My honest answer is definitely NOT NOT AND NOT.
phuong diane, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Veronica Rivera, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Lauren, 4-night trip
Verified Expedia guest review

4/10 Fair

The water pressure in the shower meant no shower and I got food poisoning in the restaurant. Usually $800/night gets you more, but I guess this is supply and demand in Tulum these days.
Rene H, 1-night romance trip
Verified Expedia guest review

2/10 Poor

Noe, 2-night trip
Verified Expedia guest review

6/10 Good

My room was gorgeous, but still overpriced and the service was terrible. Also, beware that it is extremely loud in your room at all times. Parties at other hotels and venues nearby go to all hours of the night and morning, so don't expect to get any sleep.
Jennifer, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing. Period.
kayla, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Kiran Kumar, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent!
ANGELA, 1-night romance trip
Verified Expedia guest review