La Corte dei Principi, Florence, Italy

Quiet room not too far from the sites. Very helpful staff. We had an ensuite room which was great - very comfortable. The hotel is not well marked out the front which is confusing initially but once you work out where it is no problems.

We spent 10 min. trying to find the hotel till locals pressed a button in an ordinary apartment building. The sealing in hotel (picture attached) under the stairs was too low and not marked. I hit my head and scratched glasses. In shower no body wash. Everything felt humid, cold and even clothes became wet. Opening the cover on the bed we found some insects!!! Next morning we complained and asked to give us a heater or do something. Reception spoke very poor English, but screaming that they not going to do anything and one complain doesn't change hotel’s rating! They don't care about us! We decided to leave, even next night was payed. On the way out from the hotel ran into another person who called himself manager and tried to explain again how bad was our day. He looks as drank! He had the terrible response seemed be happy that we are leaving. Last we heard was Get out! Thanks Hotels.com, they kindly responded to the horrible situation and refunded payment as well as all points.

Very pleased with the service and hotel. Very friendly staff. Big and clean room. Nice and cozy breakfast area.

We were totally disappointed, The property was poorly sign posted in fact was not sign posted at all , I had to ask two shop owners where this establishment was . Standard of cleanliness was non existent in my opinion, Breakfast was less than satisfactory .The advertising indicated a quality establishment displaying fine photographs ,I can only assume they had been taken some time ago as the establishment no longer resembles the said photos . We booked in for 3 nights but left after 1. Consequently being a substantial amount financially out of pocket . Needless to say we would not recommend this establishment. We don't understand how it was rated 4 out of 5 by Hotel.com.

Good location ! The room and bathroom were very clean!