Choose dates to view prices

Splendid Star Grand Hotel & Spa

Photo gallery for Splendid Star Grand Hotel & Spa

Junior Suite, 1 King Bed, Balcony, City View | Minibar, in-room safe, individually decorated, individually furnished
Junior Suite, 1 King Bed, Balcony, City View | View from room
Property entrance
Family Suite, 2 Queen Beds, City View | Minibar, in-room safe, individually decorated, individually furnished
Breakfast served

Overview of Splendid Star Grand Hotel & Spa

VIP Access

Splendid Star Grand Hotel & Spa

4.0 star property
4-star hotel with full-service spa, connected to a shopping centre, near Hoan Kiem Lake

9.0/10 Superb

740 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Laundry facilities
Map
No. 14 Tho Xuong Lane, Au Trieu str, Hoan Kiem District, Hanoi, 8443
Main amenities
  • 24-hour front desk
  • 24-hour room service
  • Air conditioning
  • Airport shuttle
  • Babysitting
  • Breakfast available
  • Business centre
  • Coffee/tea in a common area
  • Daily housekeeping
  • Full-service spa
  • Restaurants and bar/lounge
  • Self parking
For families
  • Babysitting (surcharge)
  • Children stay free
  • Daily housekeeping
  • Private bathroom
  • Separate sitting area
  • Television

Room options

About this area

What's nearby

  • In Old Quarter
  • Hoan Kiem Lake - 7 min walk
  • Thang Long Water Puppet Theatre - 5 min drive
  • St. Joseph's Cathedral of Hanoi - 2 min drive
  • O Quan Chuong Gate - 3 min drive
  • Hanoi Opera House - 9 min drive
  • Ho Chi Minh Mausoleum - 10 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 49 min drive
  • Hanoi Railway Station - 16 min walk
  • Hanoi Long Bien Station - 19 min walk
  • Hanoi Giap Bat Station - 22 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Phở Ấu Triệu - 1 min walk
  • Nem Nướng Nhà Thờ - 1 min walk
  • Pasteur Street Brewing Company - 1 min walk
  • La Place - 1 min walk
  • The Traffic Light Bar - 1 min walk

About this property

Splendid Star Grand Hotel & Spa

Splendid Star Grand Hotel & Spa puts you within a 10-minute drive of Hoan Kiem Lake and offers an airport shuttle (available 24 hours) for USD 18 per vehicle. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, body wraps or facials. Other highlights at this upmarket hotel include a bar/lounge and a snack bar/deli. Fellow travellers like the helpful staff and bar.

Languages

English, French, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 28 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Express check-in available
  • Early check-in subject to availability
  • Minimum check-in age – 16
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Secured on-site self-parking (USD 300000 per day)

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • Restaurant
  • 24-hour room service
  • Bar/lounge
  • BBQs
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Babysitting (surcharge)
  • Children stay for free (see details)

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Tour/ticket assistance

Facilities

  • 4 buildings/towers
  • Built in 2009
  • Full-service spa
  • Safe-deposit box at front desk

Accessibility

  • In-room accessibility (selected rooms)
  • Lift
  • Step-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-width doorways

Languages

  • English
  • French
  • Vietnamese

Room amenities

Be entertained

  • Cable TV channels
  • LCD television

Home comfort

  • Air conditioning
  • Dressing gowns and slippers
  • Electric kettle
  • Iron/ironing board (on request)
  • Minibar
  • Washer and dryer
  • Window screens

Sleep well

  • Bed sheets provided
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service

What to enjoy

  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free local calls
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Guidebooks/recommendations
  • In-room safe
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 4 for adults and USD 3 for children
  • Airport shuttle service is offered for an extra charge of USD 18 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 350000.0 per day

Parking

  • Secured self-parking costs USD 300000 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Grand Hotel Splendid
Splendid Star
Splendid Star Grand
Splendid Star Grand Hanoi
Splendid Star Grand Hotel
Splendid Star Grand Hotel Hanoi
Splendid Star Hotel
Star Grand Hotel
Star Hotel Splendid
Star Splendid Hotel
Splendid Star & Spa Hanoi
Splendid Star Grand Hotel
Splendid Star Grand Hotel & Spa Hotel
Splendid Star Grand Hotel & Spa Hanoi
Splendid Star Grand Hotel & Spa Hotel Hanoi

Frequently asked questions

Does Splendid Star Grand Hotel & Spa offer free cancellation for a full refund?
Yes, Splendid Star Grand Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Splendid Star Grand Hotel & Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Splendid Star Grand Hotel & Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Splendid Star Grand Hotel & Spa?
Yes. Self-parking costs USD 300000 per day.
Is an airport shuttle service offered by Splendid Star Grand Hotel & Spa?
Yes, an airport shuttle is available. The charge is USD 18 per vehicle one-way.
What are the check-in and check-out times at Splendid Star Grand Hotel & Spa?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in is available.
What is there to do at Splendid Star Grand Hotel & Spa and nearby?
Splendid Star Grand Hotel & Spa has a spa.
Are there restaurants at or near Splendid Star Grand Hotel & Spa?
Yes, there's an on-site restaurant.
What's the area around Splendid Star Grand Hotel & Spa like?
Splendid Star Grand Hotel & Spa is in Old Quarter, a short 7-minute walk from Hoan Kiem Lake and 5 minutes' walk from Hang Gai Street. Travellers say that the area is quiet and good for shopping.

Reviews

9.0

Superb

9.0/10

Cleanliness

9.4/10

Staff & service

7.7/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Exceptional staff
Having booked in late on a Saturday night, after original hotel was cancelled, we were warmly welcomed and extremely grateful to be upgraded to bigger family room. The staff were so friendly and helpful and this made the stay extremely satisfying. The room and hotel was great but the courtesy and friendliness of the staff was one of the best I have ever experienced. Would highly recommend.
Robert, 6-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Denis, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Excellent
Great central location in Hanoi. Staff was super friendly and very helpful. We did an overnight trip to Halong Bay in the middle of our stay and they kept our big bags for us which was really convenient.
Philip, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Good hotel in the Old Quarter
Overall the stay was good. The staff was extremely friendly and accommodating. However, the room was not what we expected as advertised. Very spacious room but was really outdated (especially the bathroom). However, for the price, it was a good value. Great location in the heart of the Old Quarter with lots of restaurants and walking distance to many sights.
Deanna, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

After Ha Long Bay
Dong and staff did a wonderful job at making sure we were comfortable and that our needs were taken care of.
Hank, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Well done!
Great stay, very attentive staff, great breakfast.
Hank, 1-night trip
Verified Hotels.com guest review

6/10 Good

Not a 4 star hotel
Not a 4 star hotel as advertised. Bit shabby. Original room they put us in was *tiny* so we requested to be moved, staff very friendly and did accommodate this request. Limited hot water. Dated decor. Needs a revamp. No elevator in second building. VERY noisy church bells all day and night. Breakfast disappointing. Location very handy, but overall disappointing as it’s listed as 4 star but in reality would be lucky to get 3.
Jennifer, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Convenient location, great service
Great location and attentive service. Highly recommended!
Lian Ann, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Friendly staff and great location.
We made a last minute booking with this hotel as the one we had booked with was far from our expectations. Fortunately we were able to secure a family suite at this hotel and were able to move straight in. Not only were we more than satisfied with the location and accomodation, the staff were extremely helpful and polite and even had the room ready for us prior to check in. I rate the hotel and staff very highly and would recommend it to anyone wanting to stay in Hanoi.
Danielle, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Great location for the kind of travel I like
Splendid Star had a great location on the periphery of Old Quarter but worked especially well for me as the places I needed to go to were adjacent to it. The room was fine but I can’t imagine it being worth the undiscounted price but maybe those are other rooms but I had no problems with mine. Compliments to the outstanding staff. They were very pleasant and helpful even when I had to check in at 2AM and pretty much during my entire stay. I was always asking for recommendations, directions and some form of assistance which they obliged. The breakfast selection was also very good and it was never all the same items every day and they would offer any additional specialty from the kitchen. There was always something new. The room was clean and I think they check twice a day for service. I also received the VIP perk of 20% discount on the hotel spa. The only complaint I have is the elevator malfunctioned on my last day and would not go to 8th floor [only until 7th] so that was a minor hassle on check out although it was working throughout the early part. Check out was easy too.
Leonardo, 7-night trip
Verified Hotels.com guest review