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Mercure Melbourne Caroline Springs

Photo gallery for Mercure Melbourne Caroline Springs

Terrace/patio
Balcony
Superior Room, 1 King Bed, Balcony, Lake View | View from room
Minibar, in-room safe, desk, iron/ironing board
Superior Room, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board

Overview of Mercure Melbourne Caroline Springs

UNESCO Sustainable Travel Pledge

Mercure Melbourne Caroline Springs

4.5 star property
Lakefront hotel in Caroline Springs with indoor pool and restaurant

8.8/10 Fabulous

621 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Internet access
  • Free WiFi
  • Gym
  • Non-smoking
The price is AU$179
Price available on 18/12/2022
Map
10-20 Lake Street, Caroline Springs, VIC, 3023
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Spa tub
  • Room service
  • Coffee shop/cafe
  • Conference centre
  • UNESCO Sustainable Property
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Free cots/infant beds
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area

Room options

About this area

What's nearby

  • In Caroline Springs

Getting around

  • Melbourne Airport (MEL) - 24 min drive
  • Melbourne, VIC (MEB-Essendon) - 24 min drive
  • Melbourne, VIC (AVV-Avalon) - 45 min drive
  • Caroline Springs Station - 6 min drive
  • Melbourne Deer Park Station - 11 min drive
  • Melbourne Diggers Rest Station - 13 min drive

Restaurants

  • Lake House - 5 min walk
  • Gloria Jean's Coffees - 5 min walk
  • Red Beetle Cafe - 6 min walk
  • Izumi - 8 min walk
  • Korzo Grill House - 3 min drive

About this property

Mercure Melbourne Caroline Springs

Located near a train station, Mercure Melbourne Caroline Springs is a great choice for a stay in Melbourne. Guests can indulge in massages, and Westwaters Bistro serves lunch and dinner. Other features of this upmarket hotel include an indoor pool, a bar/lounge and a fitness centre. Fellow travellers like the pool and helpful staff.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Social distancing measures in place
This information is provided by our partners.

At a glance

Hotel size

  • 98 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 11:00 PM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Only the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
  • Guests are required to contact the hotel in advance if arriving outside of normal check-in hours.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Free covered on-site self-parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Playground

What to do

  • Pool table
  • Golfing nearby

Working away

  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness centre
  • An indoor pool
  • Hot tub

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar near toilet

Languages

  • English

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • WiFi and wired Internet for a surcharge
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Westwaters Bistro – This bistro serves lunch and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: AUD 250.00 per accommodation, per stay

Optional extras

  • WiFi is available in guest rooms for AUD 20 per night (rates may vary)
  • Wired Internet access is available in guest rooms for AUD 20 per night (rates may vary)
  • Breakfast costs between AUD 5 and AUD 25 for adults, and AUD 10 and AUD 10 for children (approximately)
  • Early check-in can be arranged for an extra charge of AUD 50 (subject to availability)
  • Late checkout can be arranged for an extra charge of AUD 50 (subject to availability)
  • Credit card charges are subject to an extra charge of 1.3 per cent

Children & extra beds

  • Rollaway beds are available for AUD 44.0 per night

Parking

  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing that there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Prepaid credit cards are not accepted for any bookings.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Mercure Melbourne Caroline Springs
Mercure Melbourne Hotel Caroline Springs
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Sp
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Springs Caroline Springs
Mercure Melbourne Caroline Springs Hotel Caroline Springs

Frequently asked questions

Does Mercure Melbourne Caroline Springs offer free cancellation for a full refund?
Yes, Mercure Melbourne Caroline Springs does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Melbourne Caroline Springs?
As of 7 Dec 2022, prices found for a 1-night stay for 2 adults at Mercure Melbourne Caroline Springs on 18 Dec 2022 start from AU$179, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Melbourne Caroline Springs?
This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Mercure Melbourne Caroline Springs?
Yes, there's an indoor pool.
Are pets allowed at Mercure Melbourne Caroline Springs?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Mercure Melbourne Caroline Springs?
Yes, there's free self parking.
What are the check-in and check-out times at Mercure Melbourne Caroline Springs?
You can check in from 2:00 PM - 11:00 PM. There's a charge of AUD 50 for early check-in (subject to availability). Check-out time is 10 AM. Late check-out is available for a charge of AUD 50 (subject to availability). Express check-out is available.
What is there to do at Mercure Melbourne Caroline Springs and nearby?
Mercure Melbourne Caroline Springs has an indoor pool and a hot tub, as well as a fitness centre.
Are there restaurants at or near Mercure Melbourne Caroline Springs?
Yes, there's an on-site restaurant, Westwaters Bistro. Nearby restaurants include Lake House (5-min walk), Gloria Jean's Coffees (5-min walk) and Red Beetle Cafe (6-min walk).
Does Mercure Melbourne Caroline Springs have any outdoor private spaces?
Yes, every room features a balcony.

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.9/10

Property conditions & facilities

8.7/10

Eco-friendliness

6/10 Good

Sarah, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good Enough for me.
Our stay was very good... Had to report on air conditioning as husband found it hard to breathe in the room...Checked air con and it was filthy, needed filters cleaned. Otherwise staff and place good.
deb, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Nothing has changed!!!
Its been a while between stays here and I was hoping things would have improved. Lets start with the overpriced restaurant that thinks charred to death steak is medium rare. The second effort was nearly ok. $55 for a very small overcooked Tbone served only with chips, its always going back to the kitchen. King bed Lake view room was nice and tidy. But I think the bed has been in the room since the hotel opened. Springs coming through the mattress, stop being cheap and get some new beds. Up there with the worst bed ive slept in.
Jason, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jennifer, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent location with the view at the lake. Clean room, friendly staff, room service very fast. Satisfied overall.
Camelia, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great stay very nice place
Cheryl, 3-night romance trip
Verified Wotif guest review

2/10 Poor

Staff are rude!
Sariya, 1-night trip
Verified Expedia guest review

10/10 Exceptional

I love how close it is to shopping and food precinct, it is a beautiful place to stay, only disappointed on the cost level you have to pay in bond on top of room charges especially if you have paid your rooms upfront and they have your cc details, I understand you get the bond back but I feel its a little over the top. Rest of our stay and meals and service were wonderful ❤️
Suzie, 1-night trip with friends
Verified Wotif guest review

10/10 Exceptional

The tv didn’t work I rang the front desk and they said they will send someone up we waited for an hour no one turn up had to watch the football on my phone
David, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Craig, 1-night trip
Verified Hotels.com guest review