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Hilton Queenstown Resort & Spa

Photo gallery for Hilton Queenstown Resort & Spa

Exterior
Indoor pool
Indoor pool
Deluxe  2 Bedrooms, Lake View (Residence) | View from room
Suite, 1 King Bed (Lake Wakatipu Suite) | View from room

Overview of Hilton Queenstown Resort & Spa

Hilton Queenstown Resort & Spa

5.0 star property
Mountain hotel in Kawarau Falls with spa and indoor pool

8.6/10 Fabulous

1,001 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Gym
  • Non-smoking
The price is AU$282
Price available on 21/12/2022
Map
Kawarau Village, 79 Peninsula Road, Kawarau Falls, 9300

Room options

About this area

What's nearby

  • On the waterfront

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 4 min drive
  • Ferry terminal shuttle (surcharge)

Restaurants

  • Odelay cafe - 4 min drive
  • Rata Dining - 10 min drive
  • Caribe Latin Kitchen - 10 min drive
  • Kappa Japanese Cuisine - 10 min drive
  • 1876 - 10 min drive

About this property

Hilton Queenstown Resort & Spa

A great choice for a stay in Kawarau Falls, Hilton Queenstown Resort & Spa features a rooftop terrace, and puts you only 2 mi (3.3 km) from the airport. You can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, body wraps or aromatherapy. An indoor pool, a bar/lounge and a fitness centre are other highlights at this luxurious hotel. Fellow travellers say good things about the helpful staff and nice bathrooms.

Languages

Afrikaans, Chinese (Mandarin), Czech, Dutch, English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 220 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until midnight
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • On-site self-parking (NZD 16 per day)
  • On-site valet parking (NZD 40 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Transfers

  • Ferry terminal shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Local/corner shop

What to do

  • Shopping
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Skiing lessons nearby
  • Waterskiing nearby
  • Skydiving nearby
  • Snowboarding nearby

Working away

  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Ski storage

Facilities

  • 3 buildings/towers
  • Built in 2011
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fireplace in lobby
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • Afrikaans
  • Chinese (Mandarin)
  • Czech
  • Dutch
  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns

Sleep well

  • Hypo-allergenic bedding
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer

Stay connected

  • Free newspapers
  • WiFi and wired Internet for a surcharge

Food and drink

  • Fridge

More

  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 10 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Wakatipu Grill – On-site restaurant. Guests can enjoy drinks at the bar. Reservations are required.
Stacks Pub – On-site restaurant. Open selected days.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for NZD 9.95 per 24-hour period (rates may vary)
  • Wired Internet access is available in guest rooms for NZD 9.95 (rates may vary)
  • Buffet breakfast is offered for an extra charge of NZD 30 per person (approximately)
  • Late checkout can be arranged for an extra charge
  • Credit card charges are subject to an extra charge

Children & extra beds

  • Rollaway beds are available for NZD 60.0 per night

Parking

  • Self-parking costs NZD 16 per day
  • Valet parking costs NZD 40 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Facility access costs NZD 20 per person, per day
  • Children under 12 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitiser.

Contactless check-out is available.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Hilton Queenstown
Hilton Queenstown Resort
Hilton Resort Queenstown
Queenstown Hilton
Queenstown Resort
Resort Queenstown
Hilton Queenstown Hotel Queenstown
Hilton Queenstown Resort Spa
Hilton Queenstown Resort Spa
Hilton Queenstown Resort & Spa Hotel
Hilton Queenstown Resort & Spa Kawarau Falls
Hilton Queenstown Resort & Spa Hotel Kawarau Falls

Frequently asked questions

Does Hilton Queenstown Resort & Spa offer free cancellation for a full refund?
Yes, Hilton Queenstown Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hilton Queenstown Resort & Spa?
As of 3 Dec 2022, prices found for a 1-night stay for 2 adults at Hilton Queenstown Resort & Spa on 12 Dec 2022 start from AU$282, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hilton Queenstown Resort & Spa?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Hilton Queenstown Resort & Spa?
Yes, there's an indoor pool.
Are pets allowed at Hilton Queenstown Resort & Spa?
Sorry, pets aren't allowed.
Is parking offered on site at Hilton Queenstown Resort & Spa?
Yes. Self-parking costs NZD 16 per day. Valet parking costs NZD 40 per day. Parking spaces may be limited.
What are the check-in and check-out times at Hilton Queenstown Resort & Spa?
You can check in from 4:00 PM - midnight. Check-out time is 11:00 AM. Late check-out is available for a charge. Express check-out and contactless check-out are available.
Is there an on-site casino at Hilton Queenstown Resort & Spa?
No, this hotel doesn't have a casino, but Skycity Queenstown Casino (11-min drive) and SKYCITY Wharf Casino (11-min drive) are both nearby.
What is there to do at Hilton Queenstown Resort & Spa and nearby?
Have fun with activities such as hiking, kayaking and mountain biking, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and soothe your senses in the hot tub. Hilton Queenstown Resort & Spa also has an indoor pool and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Hilton Queenstown Resort & Spa?
Yes, there's an on-site restaurant, Wakatipu Grill. Nearby restaurants include Odelay cafe (2.1 mi), Rata Dining (6.1 mi) and 1876 (6.1 mi).
Does Hilton Queenstown Resort & Spa have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Hilton Queenstown Resort & Spa like?
Hilton Queenstown Resort & Spa is a short 4-minute drive from Queenstown (ZQN-Queenstown Intl.) and 5 minutes' walk from Lake Wakatipu. Travellers say that this hotel is in a good location.

Overall score and ratings

8.6

Fabulous

8.9/10

Cleanliness

8.8/10

Staff & service

8.5/10

Amenities

8.5/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Very good

A lovely place to stay
A beautiful place to stay and with the water taxi is within easy travel to Queenstown downtown.
Christine, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Hotel getting tired.
We have been using Hilton hotels for many years and we would use Hilton Queenstown at least every 6-12 months. Unfortunately this is the second time I've given a bad review. This hotel is in need of an upgrade on the interior. The carpet is worn and wrinkled in places and the beds are getting uncomfortable, which is most unusual for Hilton hotels as they pride themselves on having comfortable beds. The king bed had bad roll to the edges and the roller way bed had springs protruding. Both were in need of replacement. The location is superb. We have generally stayed here because of the spa, pub, restaurant and general store which have made it a very handy site. Unfortunately on this visit all were closed except the restaurant. Rather disappointing!!!! The rooms with a view are the best!!! Still a great hotel just needing a revamp and modernizing. Another thing that worry's me is the lack of security. Anyone can access this place very easily without the need of a card you can access the entire hotel except the pool. Compared to other hotels this needs attention to protect guests. You shouldn't be able to even move from one floor too another without a swipecard. But here you can enter the hotel from ext without any card at all.
Miranda, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Great property but one restaurant not operating which limited eating options. We lost power in our room for a time which meant we couldnt shower with hot water and the lifts were not working. The receptionist staff could do with a lesson in customer service - they appeared exasperated when asked questions and were.not great representatives for a hotel.
Emily, 2-night family trip
Verified Lastminute guest review

8/10 Very good

My room was excellent with a view of the lake. Very roomy with a separate living room area and a fireplace, a large bathroom and a bedroom that also had a view of the lake. The big issue with the resort was the lack of help. They were completely understaffed and unable to service rooms daily or have adequate wait staff in the dining room. They require reservations for dinner nightly, but when I arrived on my first day (a Monday), the first available reservation was for Thursday night. I had roomservice for 2 of the 3 nights, and although they would say it might be 2 hours before delivery, it was never that long (usually only 30-40 minutes) and the food was actually good. On Thursday night I went to my reservation for 6:15pm. I ordered salad and the market fish - the salad came in 20 minutes, but it was another 90 minutes before the fish arrived. The waiter who took my order initially was never to be seen again. Another server came to the table next to mine and gave them the dessert menu, and they told her they hadn't been served their mains yet. She was shocked and ran off, and about 5 minutes later brought them their dinner. Mine came shortly thereafter. I know it wasn't the servers' fault, but clearly the entire resort needed a lot more people working there. They just don't have them. Apparently the pandemic is to blame.
Annbritt, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Steps down to the lake and the water taxi
Tim, 3-night romance trip
Verified Wotif guest review

8/10 Very good

Lovely property and a great trip on the ferry into Queenstown. Easy to get up to The Remarkables on the shuttle. Hard to get into the restaurant, especially as the Pub on site was closed too while we were there.
Oliver, 5-night family trip
Verified Expedia guest review

2/10 Poor

Yun kyong, 6-night trip
Verified Expedia guest review

6/10 Good

I understand their was Covid, but staffing arrangements are not my problem.communication was Bad full stop! I still paid the full amount and was told the service wouldn’t be up to scratch. Not Good for international standard is it!
Fulvio Giacomo, 7-night family trip
Verified Expedia guest review

8/10 Very good

Dean, 4-night trip
Verified Wotif guest review

8/10 Very good

The setting is beautiful and, with the exception of the odd plane departure during the day, the location is quiet and sheltered from the prevailing winds up the lake. It has been 6 years since we last stayed and the property has started to show some wear. We did have an issue during our stay where the majority of the house keeping staff came down with covid so our room was not serviced for 4 days (we had a 2nd booking for 4 nights following this one). We are quite tidy so we made the best of it but at no point on any day were we told that the rooms would not be serviced and we found that we would have to ask at reception for the rubbish bins to be emptied and more toilet paper. With a couple of years experience with covid now I would expect better contingencies in place (extra toilet paper and towels, reduce service rounds e.g. emptying rubbish, etc.) These issues do change your experience with the hotel and not what you should expect if you are paying normal rates - we did get a discount because of the issues but only because we asked at check out..... All through our stays the staff repeated that it was not their normal service level (by and large the staff were good under the circumstances) and things were tough; I understand that ..... however more effort to update customer expectations and pricing to match reduced service without having to be asked would go a long way to keeping the experience at this hotel separated from an Air BnB.
Dean, 3-night romance trip
Verified Wotif guest review