Verified
10/10 Exceptional
26 Dec 2025
Luisa
Luisa, 1-night trip
Aparthotel
Rakuten STAY Hakone Susuki Grass Fields
4.0 star property
Aparthotel convenient to Åwakudani
Choose dates to view prices
Photo gallery for Rakuten STAY Hakone Susuki Grass Fields
When you stay at Rakuten STAY Hakone Susuki Grass Fields, you'll be within a 10-minute drive of Lake Ashi and Åwakudani. Guests will have free perks such as WiFi and self-parking. Apartments feature kitchens and spring water baths.
Reviews
9.09.0 out of 10
Wonderful
Popular amenities
- Kitchen
- Free parking
- Free Wi-Fi
- Air-conditioning
- Electric vehicle charging point
- Non-smoking
Main amenities (2)
Main amenities (2)
- 20 smoke-free apartments
- Vending machine
Feel at home (6)
Feel at home (6)
- Kitchen
- Separate bath and shower
- Coffee/tea maker
- In-room climate control (air conditioning)
- Free self-parking
- Free toiletries
The current price is AU$338
AU$338
26 July - 27 July
Room options
Check availability for these dates
View all photos for Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking
Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking
- 68 sq m
- 1 bedroom
- Sleeps 4
- 1 Queen Bed and 2 Single Futons
- Free Wi-Fi
View all photos for Family Room / 4 people capacity, Non Smoking
Family Room / 4 people capacity, Non Smoking
- 68 sq m
- 1 bedroom
- Sleeps 4
- 1 Queen Bed and 2 Single Futons
- Free Wi-Fi
View all photos for 2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking
2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking
- 69 sq m
- 1 bedroom
- Sleeps 6
- 2 Double Beds and 2 Single Beds
- Free Wi-Fi
View all photos for 2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking
2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking
- 70 sq m
- 1 bedroom
- Sleeps 6
- 2 Double Beds and 2 Single Beds
- Free Wi-Fi
View all photos for Stayable Showroom / 6 people capacity, Non Smoking
Stayable Showroom / 6 people capacity, Non Smoking
- 70 sq m
- 1 bedroom
- Sleeps 6
- 2 Double Beds and 2 Single Beds
- Free Wi-Fi
View all photos for Family Room
Family Room
- Sleeps 4
- 2 Single Futons and 1 Queen Bed
- Free Wi-Fi
View all photos for 6 Person Room
6 Person Room
- Sleeps 6
- 2 Double Beds and 2 Single Beds
- Free Wi-Fi
View all photos for Queen Beds + Raised Floor Area
Queen Beds + Raised Floor Area
- Sleeps 4
- 2 Single Futons and 1 Queen Bed
- Free Wi-Fi
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About the area
1246-80 Rokurobee, Sengokuhara,, Hakone, Kanagawa, 250-0631
What's nearby
- Sengokuhara Onsen - 1 min walk - 0.0 km
- Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
- Sengokuhara Susuki Prairie - 1 min walk - 0.2 km
- Daihakone Country Club - 6 min walk - 0.5 km
- Hakone Venetian Glass Museum - 5 min drive - 2.3 km
Getting around
- Tokyo (HND-Haneda) - 120 min drive
- Tokyo (NRT-Narita Intl.) - 85.7 miles/137.9 km
- Hakone Miyanoshita Station - 12 min drive
- Hakone Ohiradai Station - 14 min drive
- Hakone Gora Station - 17 min drive
Restaurants
- āŖćććććčéŗ¦ ē®±ę ¹ä¹åä¹ - ā¬3 min drive
- āŖtea salon Orient Express - ā¬19 min walk
- āŖć«ćć§ćć©ććć”ććć - ā¬3 min drive
- āŖćććč¶å± - ā¬20 min walk
- āŖć”ćććŖćć¦ć¹ - ā¬2 min drive
About this property
Rakuten STAY Hakone Susuki Grass Fields
- When you stay at Rakuten STAY Hakone Susuki Grass Fields, you'll be within a 10-minute drive of Lake Ashi and Åwakudani. Guests will have free perks such as WiFi and self-parking. Apartments feature kitchens and spring water baths.
At a glance
Property size
- 20 apartments
Arriving/Leaving
- Check-in start time: 3:00 PM; check-in end time: 10:00 PM
- Minimum check-in age ā 18
- Check-out time is 10:00 AM
Special check-in instructions
- There is no front desk at this property
- Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
- This property doesn't offer after-hours check-in
- A virtual front desk provides assistance to guests
- Information provided by the property may be translated using automated translation tools
Required at check-in
- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- No cots (infant beds)
Pets
- Pets not allowed
- Service animals welcome
Internet
- Free Wi-Fi in rooms (speed: 25+ Mbps)
Parking
- Free uncovered on-site self-parking
- Wheelchair-accessible parking on site
- On-site parking is limited
- Electric vehicle charging point on site
Other information
- Smoke-free property
Property amenities
Internet
- Free Wi-Fi, with a speed of 25+ Mbps
Parking and transport
- Free uncovered self-parking on site
- Wheelchair-accessible parking available
- Limited on-site parking
- Electric car charging station on site
Kitchen
- Fridge (full size)
- Stovetop
- Microwave
- Dishwasher
- Paper towels
- Rice cooker
- Coffee/tea maker
- Griddle
- Electric kettle
Bedrooms
- Bed sheets provided
Bathrooms
- Separate bath and shower
- Toilet with electronic bidet
- Spring water bath
- Toothbrush and toothpaste
- Shampoo
- Free toiletries
- Toilet paper
- Towels provided
- Hairdryer
Living spaces
- Heated floors
Outdoor areas
- Decking or patio
Climate control
- Air conditioning
- Heating
Pets
- Service animals only (pets not allowed)
Suitability/Accessibility
- If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- No lifts
- Well-lit path to entrance
- Wheelchair-accessible (with limits)
- Wheelchair-accessible parking
- 1 on-site accessible parking spaces
- Smoke-free property
Services and conveniences
- Virtual front desk
- Free bottled water
- Vending machine
Safety features
- Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
- Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
- Fire extinguisher
General
- 20 rooms
- Individually furnished
Fees & policies
Pets
- Service animals exempt from fees
Policies
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have lifts.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher on-site.
Also known as
Rakuten STAY Hakone Susuki Grass Fields Hakone
Rakuten STAY Hakone Susuki Grass Fields Aparthotel
Rakuten STAY Hakone Susuki Grass Fields Aparthotel Hakone
Frequently asked questions
Are pets allowed at Rakuten STAY Hakone Susuki Grass Fields?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Rakuten STAY Hakone Susuki Grass Fields?
Yes, there's free self parking. Parking spaces may be limited. Electric car charging is available.
What are the check-in and check-out times at Rakuten STAY Hakone Susuki Grass Fields?
Check-in start time: 3:00 PM; check-in end time: 10:00 PM. Check-out time is 10:00 AM.
Does Rakuten STAY Hakone Susuki Grass Fields have private hot tubs?
Yes, each apartment has a spring water bath.
Does Rakuten STAY Hakone Susuki Grass Fields have a kitchen or kitchenette?
Yes, there is a kitchen, which also includes a coffee maker, a rice cooker and a griddle.
Does Rakuten STAY Hakone Susuki Grass Fields have any outdoor private spaces?
Yes, each apartment features a deck or patio.
What's the area around Rakuten STAY Hakone Susuki Grass Fields like?
Rakuten STAY Hakone Susuki Grass Fields is a short 1-minute walk from Sengokuhara Onsen and 7 minutes' walk from Daihakone Country Club.
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Reviews
Rakuten STAY Hakone Susuki Grass Fields Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8
Cleanliness
9.8
Amenities
9.8
Property conditions & facilities
Reviews
Verified
8/10 Very good
14 June 2026
Itās a nice stay for family the only point to highlight was the staircase to second level might be a concern for elderly and luggage to be carried. It was clean, spacious with washing machine. All the essential are available. Great stay for 3 nights.
Shi hui
Shi hui, 3-night trip
Verified
10/10 Exceptional
4 Oct 2025
Spacious and clean rooms, check-in process easy if you received the email otherwise the helpline was great to help
Philippe
Philippe, 1-night trip
Verified
10/10 Exceptional
7 June 2026
Plenty of space for this apartment for our family of 5. The personal hot spring tub in the toilet is also a first for us (unique) and check-in process was quite easy and seamless. Kitchen was well equipped. As we only stayed for 2 nights I cant comment on housekeeping. On-site parking is available. Only suggestion - would be better if there were more signage to the property as the last stretch of road was gravel road and we were initially not sure about turning in. Overall, would recommend and we would visit again :)
Audrey
Audrey, 2-night trip
Verified
10/10 Exceptional
17 Apr 2026
Exceptional stay. The amenities are wonderful. They have a fully stocked kitchen with a rice cooker, oven, hot water kettle, coffee maker, stove, pans, plates, cups etc.
The outdoor balcony has an electric grill.
There is a spring water bath that can fit 2.
This place would be even more amazing in the autumn when the Susuki grass fields are visible.
Lawson about 2 min walk away and FamilyMart about 15 mins walk.
Yuan Zhi
Yuan Zhi, 3-night trip
Verified
10/10 Exceptional
7 Mar 2026
First time staying with Rakuten. The check in process was a bit weird at first but overall very easy. You check in on a tablet in the room and then you connect to an operator who finalizes your check in. You get a PIN code to enter the room wasā¦ pretty easy. The unit was spotless. Very clean. Had everything you need in the kitchen. The onsen was nice. Only thing missing was a view.
Nailani
Nailani, 2-night trip
Verified
10/10 Exceptional
18 Jan 2026
Excellent
Wayne
Wayne, 1-night trip
Verified
10/10 Exceptional
22 Dec 2025
Excellent
Chundru
Chundru, 1-night trip
Verified
10/10 Exceptional
21 Nov 2025
clean room, amenities, friendly helpful people, location, spacious room(s) mineral hot spring room, kitchen, bedroom very comfortable. Thank you!
mark
mark, 2-night trip
Verified
8/10 Very good
20 Feb 2026
Check-In staff are rude, but the cleaning staff did an excellent job maintaining the property. Amenities are good and the onsen is great! My only issue is with the check-in staff being rude and the poor sound level between the top and bottom units. You can hear the people walking all day long in the upstairs units. Recommend the property for a relaxing trip.
Todd
Todd, 2-night trip
Verified
10/10 Exceptional
20 Oct 2025
Good Condition
Tae Rang
Tae Rang, 1-night trip
Verified
10/10 Exceptional
29 Mar 2026
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Kyoko
Kyoko, 1-night trip
Verified
10/10 Exceptional
10 Mar 2026
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Juliana
Juliana, 1-night trip
Verified
6/10 Good
11 Feb 2026
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MASAKAZU
MASAKAZU, 1-night trip
Verified
10/10 Exceptional
14 Jan 2026
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Maya
Maya, 2-night trip
Verified
10/10 Exceptional
15 Nov 2025
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ęØę
ęØę, 1-night trip
Verified
10/10 Exceptional
1 Nov 2025
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VERA NATHALIA
VERA NATHALIA, 2-night trip
Verified
10/10 Exceptional
21 Oct 2025
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Tzu-yu
Tzu-yu, 2-night trip
Verified
10/10 Exceptional
1 Sept 2025
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č²“ä¹
č²“ä¹, 1-night trip
Verified
10/10 Exceptional
16 Aug 2025
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ATSUKI
ATSUKI, 1-night trip
Verified
8/10 Very good
15 Aug 2025
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MISUMI
MISUMI, 1-night trip
Verified
10/10 Exceptional
6 Apr 2026
jorge
jorge, 1-night trip
Verified
8/10 Very good
31 Mar 2026
HIROSHI
HIROSHI, 5-night trip
Verified
8/10 Very good
27 Dec 2025
Masaki
Masaki, 1-night trip
Verified
4/10 Fair
24 Oct 2025
OKUTO
OKUTO, 1-night trip