Palma Hotel

It was a clean comfortable hotel and good value for money, however very noisy even with the windows closed, a lot of service vehicles and a police station close by. traffic stated early. There was a taxi cab nearby and good local shops and cafes.

Good location as near to bus and train. Hotel is clean and staff is nice

We enjoyed our stay but beds were just so-so and the WiFi cut out a lot. Hotel was near restaurants and across from a metro stop

This hotel has good reviews and 3 stars but my experience unfortunately was not. The first room I was given smelled of smoke, including the bed sheets, and the underside of the quilt was stained yellow and the wool blanket had hairs stuck in it. I was moved to a new room and I discovered ants crawling on the floor! They were coming out of the tiny holes beneath the shower stall in the bathroom. I took videos and showed the man at the desk and he offered me a can of bug spray or the option of another new room (he showed me 2 available rooms) but at this point after 2 poor rooms I was very wary of what I would discover in room 3 so I chose to stay in the room with the ants for my first night. I said no to the bug spray because that shouldn't be sprayed in closed quarters and breathed in but I did get an extra bed sheet. In the morning the manager encouraged me to move to a new room and after discussing my hesitations I agreed to move. To be honest I didn't actually sleep in that room that 2nd night, I was able to stay with a friend who was in town so I can't say how the room was. I do think the bed linens and curtains should be updated and much closer attention to detail is needed when cleaning, but the staff were kind and understanding and prompt when I brought my concerns. They said that my experience was not the usual but they agreed that it was unfortunate for me. When I checked out the manager did give me a sweet Paris souvenir as a gift.