The Silk Lakehouse, Shangri-La Hangzhou

Property class: 4.5
Waterfront hotel with indoor pool, near West Lake

Choose dates to view prices

The Silk Lakehouse, Shangri-La Hangzhou features a rooftop terrace and puts you only steps from West Lake. Guests can take a dip in the indoor pool or grab a bite to eat at Living Room by Alan Yu, which serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge, a 24-hour health club and free bike rentals.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Connecting rooms available
  • Air-conditioning
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • 24-hour health club
  • Free use of bicycles
  • 24-hour room service
  • Coffee shop/cafe
  • Conference centre
  • 3 meeting rooms
  • Meeting rooms

Feel at home (6)

  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
  • Garden
  • Daily housekeeping
The current price is AU$732
includes taxes & fees
4 Nov - 5 Nov

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Premier Room, Garden View

Room

Premier Room, Garden View

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Romance Room, Lake View

A bedroom with a large window, a bed, a bedside table, and a chair.

Romance Room, Lake View

  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for West Lake Suite

A spacious bedroom with a large bed, a bench, a nightstand, and a view of the outdoors.

West Lake Suite

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room

Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Garden View

A hotel room with two beds, a sofa, a small table, and a large window with a view of greenery.

Twin Room, Garden View

  • 43 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Serenity Suite, Garden View

Living area

Serenity Suite, Garden View

  • Sleeps 4
  • 1 King Bed

View all photos for Serenity Suite, Lakeview

Room

Serenity Suite, Lakeview

  • Sleeps 4
  • 1 King Bed

View all photos for Romance Room, Garden View

A room with a large bed, a window with a view, a small table with a vase, and a decorative ceiling.

Romance Room, Garden View

  • Sleeps 4
  • 1 King Bed

View all photos for Lakeview Room

A modern hotel room with a large bed, a sofa, a TV, and a view of the outdoors.

Lakeview Room

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, Lakeview

A hotel room with a large bed, a sofa, a small table, and a view of the city.

Premier Room, Lakeview

  • Sleeps 4
  • 1 King Bed

View all photos for Garden View King

A hotel room with a large bed, a sofa, a small table with a vase, and a view of greenery outside.

Garden View King

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

Room

  • Sleeps 4

View all photos for Romance Room Garden View

A spacious bedroom with a large bed, a decorative ceiling, and a nightstand with a lamp.

Romance Room Garden View

  • 57 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
78 Beishan Road, Hangzhou, Zhejiang, 310007

What's nearby

  • Beishan St - 1 min walk - 0.1 km
  • West Lake - 3 min walk - 0.3 km
  • Autumn Moon Over the Calm Lake - 5 min walk - 0.5 km
  • Hangzhou Botanical Garden - 14 min walk - 1.3 km
  • Zhejiang University Yuquan Campus - 3 min drive - 2.2 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 53 min drive
  • Yuhang Railway Station - 24 min drive
  • Hangzhou Station - 25 min drive
  • Hangzhou Railway Station (HZD) - 30 min drive

Restaurants

  • ‪金沙厅 - ‬3 min drive
  • ‪樓外樓 - ‬1 min walk
  • ‪Shang Palace 香宫 - ‬9 min walk
  • ‪咬不得高祖生煎 - ‬11 min walk
  • ‪The Bar at The Four Seasons Hotel - ‬2 min drive

About this property

The Silk Lakehouse, Shangri-La Hangzhou

  • The Silk Lakehouse, Shangri-La Hangzhou features a rooftop terrace and puts you only steps from West Lake. Guests can take a dip in the indoor pool or grab a bite to eat at Living Room by Alan Yu, which serves breakfast, lunch and dinner. Other highlights at this luxurious hotel include a bar/lounge, a 24-hour health club and free bike rentals.

At a glance

Hotel size

    • 64 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Guests driving to the property should contact this property in advance (e.g. directions)
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 50+ Mbps)

Parking

    • On-site parking includes off-street options

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Water dispenser

Travelling with children

  • Bed rails
  • Corner guards
  • Outlet covers
  • Lifeguard on-site

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Hiking/biking trails nearby
  • Boat tours nearby

Working away

  • 3 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Bike storage
  • Pool loungers
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 2025
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Rooftop garden
  • Garden
  • 24-hour health club
  • An indoor pool
  • Bicycle parking
  • Local artist showcase
  • Local culture and ecosystem education
  • Comprehensive food waste policy
  • Water dispenser
  • Banquet hall
  • Reception hall
  • Art Deco architecture

Accessibility

  • Braille/raised signage
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • Front entrance ramp
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Step-free path to entrance
  • Area rugs in room

Room amenities

Be entertained

  • IPad
  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Stocked minibar (select free items)
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Children's dressing gowns and children's slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Individually furnished and decorated
  • Heated floor (bathroom)

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 50+ Mbps)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Meal delivery service
  • Free bottled water
  • Children's dinnerware

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Dining

Living Room by Alan Yu – Overlooking the garden, this fine-dining restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 312 for adults and CNY 156 for children

Children & extra beds

  • Rollaway beds are available for CNY 583.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 10:00 PM

Policies

Extra-person charges may apply and vary depending on property policy.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards, mobile payments and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Mobile payment options include: Alipay and WeChat Pay.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Also known as

The Silk Lakehouse, Shangri-La Hangzhou Hotel
The Silk Lakehouse, Shangri-La Hangzhou Hangzhou
The Silk Lakehouse, Shangri-La Hangzhou Hotel Hangzhou

Frequently asked questions

Is there a pool at The Silk Lakehouse, Shangri-La Hangzhou?

Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 10:00 PM.

Are pets allowed at The Silk Lakehouse, Shangri-La Hangzhou?

Sorry, neither pets nor service animals are allowed.

What are the check-in and check-out times at The Silk Lakehouse, Shangri-La Hangzhou?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.

What is there to do at The Silk Lakehouse, Shangri-La Hangzhou and nearby?

Have fun during the warmer months with activities such as cycling. Additional recreation on-site includes fitness classes, Pilates and yoga. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a 24-hour health club and a garden.

Are there restaurants at or near The Silk Lakehouse, Shangri-La Hangzhou?

Yes, Living Room by Alan Yu offers garden views.

What's the area around The Silk Lakehouse, Shangri-La Hangzhou like?

The Silk Lakehouse, Shangri-La Hangzhou is located on the waterfront in Xihu, a short 1-minute walk from West Lake and 16 minutes' walk from Hangzhou Botanical Garden.

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Reviews

The Silk Lakehouse, Shangri-La Hangzhou Reviews

9.8

Exceptional

10

Cleanliness

10

Amenities

10

Staff & service

10

Property conditions & facilities

Reviews

Verified review

10/10 Exceptional

New hotel with wonderful decorations and facilities. Amenities were sufficient, staff were friendly nad helpful
Verified review

10/10 Exceptional

It’s a stunning property with incredible staff and amenities; very thoughtful to the tee! I’ll definitely return again if visiting Hangzhou. It’s the kinda hotel you can truly rest and reset. Really enjoy the interior too. The bed is very comfy!
Verified review

10/10 Exceptional

Most beatiful hotel - even though most rooms are obstructed by tall trees (government requirement) to have views of West Lake, the 360 degree views are available at roof floor - a must in the evening when the whole Lake and distant city become enchanted.
Verified review

10/10 Exceptional

The most beautiful and enjoyable stay. Hotel is just a year old, the amenities are beautiful. They offer daily cultural experiences like making scent tablets with a master incense maker. Beautiful pool as well although we would’ve enjoyed a warmer pool in early spring. Breakfast amazing, semi- à la carte with a buffet of fruit and pastries. Staff most accomodating as well. I’d really like to come back. The only less desirable thing was when I was loading the car on departure, a staff member came after me for payment of a stock standard canvas shoe bag that I had taken from the room. Those weren’t clearly signposted as for-sale items are usually available to us for taking so it somehow made the experience slightly weird for me especially for the price that we paid.
Verified review

10/10 Exceptional

我覺得整體的體驗10分好，特別是職員的服務態度，不是一位、兩位，是整體的職員培訓得10分好，細節上我亦10分欣賞
Verified review

10/10 Exceptional

員工很細心專業，每一位都相當親切。早餐尤其驚艷，不僅是新鮮可口，熱食的口感非常細緻，每一道都推薦品嚐。
Verified review

10/10 Exceptional

杭州No1ホテルかな⁉︎
Verified review

10/10 Exceptional

Verified review

10/10 Exceptional

Verified review

10/10 Exceptional

Verified review

6/10 Good

Verified review

10/10 Exceptional

Verified review

10/10 Exceptional