Good location and spacious rooms, but disappointing service and amenities
The hotel is conveniently located, approximately a 25-minute walk from Disneyland Paris, and the rooms are spacious. Unfortunately, there were several issues that made our stay disappointing.
First of all, the hotel was difficult to find because it was actually signposted as “Quality Hotel” rather than “Zenitude.”
Upon arrival, there were no towels or toilet paper in our room. After contacting reception, we were only given large bath towels and a single roll of toilet paper, which we had to carry up to the room ourselves.
The curtains were torn, and although shower gel was provided, there was no shampoo.
What was particularly disappointing was that our room was not cleaned once during our entire three-night stay. As a result, neither toilet paper nor coffee capsules were replenished.
While the location and room size are definite advantages, the lack of basic amenities, poor housekeeping, and overall level of service were well below expectations.
Overall, a disappointing experience.