Getaway On Grafton

Very disappointing stay. I booked the hotel based on the good reviews and what it claimed to be a 4-star property. It turned out to be a nightmare stay for our family. The place is run down with very old deco. We had to lay a towel on the couch to be able to sit down as it looks so old and dirty. Kitchen cabinet door cannot be closed properly, microwave is dirty, glasses look like they have been used for 100 years and hardly transparent. The worst part is the air conditioning in both bedrooms are the old style window air conditioners. It is extremely noisy when turned on. None of my family had property sleep for 3 nights. We had to turn off the air con before sleep and left only the ceiling fan running through the night. Daytime e temperature can hit to 35 degrees in tropical Cairns and the heat is just unbearable when air con is off. My 70 yo parents can’t stand the heat so I gave them ear plugs to put on so they can leave the air con on at night. My partner and my 2 yo son wakes up several times at night due to the hear or the noise from the air con. No one from our family had good rest during the 3 nights stay. I don’t normally leave bad reviews as I understand it is hard work to run a business especially a family business. I have no issue with the management as they are friendly and helpful. I wouldn’t had booked it if I knew it’s more a 2.5 star motel style property. Maybe it’s a Cairns thing, it’s just not a 4-star property that you would normally expect.

Excellent for family holiday, with all kinds of cooking facilities, washing mashine and dryer. About 1km from everywhere, pool is very clean

Walking distance to lovely seafood and Thai restaurants. Staff helpful with sights to see. Clean comfortable rooms

Great place to stay

Great location and comfort

Comfortable stay close to city. Nice clean apartment and pool to relax. Linda was great with providing all the tour information. We have booked our Reef tour with them. Many other travel info was provided. She provided us all the travel options with no pressure. Aislinn was great collecting our forgotten phone charger with great communication. We felt like being looked after during our stay. Thanks Linda for your wonderful tour info, our kids have enjoyed the Great Barrier Reef tour very much on your recommendation.

If your looking for a nice place close to the city, look no further than Getaway on Grafton. Nice quiet complex. Very clean and friendly awesome pool.will defiantly stay again. Highly recommend

Quiet location within walking distance to centre of town. Good pool and large airy apartment. Helpful staff who advised us on places in the area to visit and had a great map showing walking distances to everywhere.