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One&Only The Palm

Photo gallery for One&Only The Palm

Outdoor pool, pool umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas

Overview of One&Only The Palm

One&Only The Palm

5.0 star property
5-star beachfront hotel with spa, near Jumeirah Beach

9.8/10 Exceptional

128 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
Map
Palm Island, The West Crescent, PO Box 114843, Dubai
Main amenities
  • Daily housekeeping
  • On a private beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Free children's club
  • Free supervised childcare
  • Free area shuttle
  • Free theme park shuttle
  • Free shopping centre shuttle
  • Outdoor tennis court
For families
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

About this area

What's nearby

  • In Palm Jumeirah
  • Dubai Marina Mall - 25 min drive
  • The Walk - 26 min drive
  • Jumeirah Beach - 17 min drive
  • Souk Madinat Jumeirah - 28 min drive
  • Wild Wadi Water Park - 28 min drive
  • Burj Al Arab - 28 min drive
  • Mall of the Emirates - 29 min drive
  • Ibn Battuta Mall - 27 min drive
  • Burj Khalifa - 39 min drive
  • Dubai Fountain - 25 min drive

Getting around

  • Dubai (DXB-Dubai Intl.) - 34 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 40 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 49 min drive
  • Free local area shuttle
  • Airport shuttle (surcharge)
  • Free shopping centre shuttle
  • Free theme park shuttle

Restaurants

  • Zest - 4 min walk
  • 101 Restaurant and Bar - 6 min walk
  • Al Nafoorah - 12 min walk
  • Lalezar - 12 min walk
  • Imperium - 15 min walk

About this property

One&Only The Palm

One&Only The Palm offers a private beach where you can enjoy beach umbrellas, beachside drinks and sunloungers, plus activities such as scuba-diving, snorkelling and surfing/body boarding are nearby. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps and facials. Dining choices include 2 restaurants, and the bar/lounge is a great place to grab a cold drink. Other highlights at this luxurious hotel include a rooftop terrace, a free kid's club and a poolside bar. Fellow travellers like the pool and comfortable beds.

Languages

Arabic, Chinese (Mandarin), English, French, Italian, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 94 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • A Festive Week Supplement, which also includes New Year’s Eve Dinner will apply, AED 2600 per adult, AED 1675 for teens 12 – 16 years old, AED 1300 for children 2 – 11 years old
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching passport or ID.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Free area shuttle within 6 km
  • Free shopping centre shuttle
  • Free theme park shuttle

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Free full breakfast each morning
  • 2 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service

Travelling with children

  • Free children's club
  • Free local shuttle
  • Playground
  • Free supervised childcare/activities
  • Children's menu

What to do

  • On a private beach
  • Tennis
  • Pilates classes
  • Basketball
  • Personal watercraft (motorised)
  • Shopping
  • Access to nearby outdoor pool
  • Access to nearby health club
  • Golf lessons nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Skydiving nearby

Working away

  • 24-hour business centre
  • Meeting room
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2010
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Grab bar near toilet

Languages

  • Arabic
  • Chinese (Mandarin)
  • English
  • French
  • Italian
  • Russian

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • 46-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Furnished balcony/patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

The on-site spa has 8 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Dining

Zest – This restaurant is located by the pool. Guests can enjoy drinks at the bar. A children's menu is available.
Stay by Yannick Alleno – This fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
101 – This beach restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
The property is a member of the Leading Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night
  • New Year's Eve (31 December) gala dinner per adult: AED 2500.00
  • New Year's Eve (31 December) gala dinner per child: AED 1675.00 (from 2 to 16 years old)

Optional extras

  • Airport shuttle service is offered for an extra charge of AED 420 per vehicle (one way)
  • Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for AED 260.0 per night

Pool, spa, & gym (if applicable)

  • Guests under 12 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

One&Only
One&Only Hotel
One&Only Hotel Palm
One&Only Palm
One And Only The Palm Dubai
One&Only The Palm Dubai Hotel Dubai
One&Only Palm Hotel Dubai
One&Only Palm Hotel
One&Only Palm Dubai
One And Only The Palm Dubai
One Only The Palm
One&Only The Palm Hotel
One&Only The Palm Dubai
One&Only The Palm Hotel Dubai

Frequently asked questions

Does One&Only The Palm offer free cancellation for a full refund?
Yes, One&Only The Palm does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at One&Only The Palm?
As of 8 Dec 2022, prices found for a 1-night stay for 2 adults at One&Only The Palm on 8 Jan 2023 start from AU$2,389, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at One&Only The Palm?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at One&Only The Palm?
Yes, there's an outdoor pool.
Are pets allowed at One&Only The Palm?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at One&Only The Palm?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by One&Only The Palm?
Yes, an airport shuttle is available. The charge is AED 420 per vehicle one way.
What are the check-in and check-out times at One&Only The Palm?
You can check in from 2 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-out is available.
What is there to do at One&Only The Palm and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes basketball and pilates. Indulge in a treatment at the spa and soothe your senses in the hot tub. One&Only The Palm also has a private beach, an outdoor pool and a sauna, as well as a steam room, a garden and access to a nearby health club.
Are there restaurants at or near One&Only The Palm?
Yes, there are 2 on-site restaurants, featuring al fresco dining and garden views. Nearby restaurants include Zest (4-min walk), 101 Restaurant and Bar (6-min walk) and Al Nafoorah (12-min walk).
Does One&Only The Palm have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does One&Only The Palm have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around One&Only The Palm like?
One&Only The Palm is in Palm Jumeirah. Popular attractions include Jumeirah Beach, which is 17 minutes away by car.

Overall score and ratings

9.8

Exceptional

9.9/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.7/10

Eco-friendliness

10/10 Exceptional

This is one of the best hotels i have stayed at. The service is impeccable and staff extremely courteous. I highly recommend the One and Only Palm Dubai and will be back shortly
NJIDEKA, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Outstanding
One of the best in the area.. clean, luxury, quiet, amazing food I didnt like the beach and the sea there
Saif, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Majed, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

5-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent service and beautiful resort, with a really private, luxury feel. Given current circumstances, felt really safe and staff were taking social distancing measures seriously.
9-night romance trip
Verified Expedia guest review

10/10 Exceptional

Abdalla, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice Hotel, I've checkin for this booking. Great Service!!!
Valerie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

saeed, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sandra, 4-night trip
Verified Hotels.com guest review