Guests
All properties in Dubai, Dubai, United Arab Emirates

Citymax Hotel Al Barsha at the Mall

3-star hotel in Al Barsha with restaurant and bar/lounge

  • Free WiFi

Image gallery

  • Rooftop Pool
  • Rooftop Pool
  • Rooftop Pool
  • Rooftop Pool
  • Rooftop Pool
Rooftop Pool. Image 1 of 57.
1 / 57Rooftop Pool
Behind Mall of Emirates, Dubai, United Arab Emirates
8.4.Very good.
  • The overall staff were friendly and helpful. Especially when they booked us in the wrong…

    Dec. 28, 2019

  • Good hotel, ser ice is good, staff are very friendly

    Sep. 26, 2019

See all 165 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Shopping
Walkable
Safe
Convenient
Dining options
  • Free WiFi
  • Airport transfer
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 378 guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Breakfast available
  • Health club

For families

  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Hair dryer
  • Coffee/tea maker

What’s around

  • In Al Barsha
  • Ski Dubai - 9 min walk
  • Mall of the Emirates - 12 min walk
  • Sheikh Zayed Road - 13 min walk
  • Al Barsha Pond Park - 20 min walk
  • Souk Madinat Jumeirah - 39 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests

What’s around

Landmarks

  • In Al Barsha
  • Ski Dubai - 9 min walk
  • Mall of the Emirates - 12 min walk
  • Sheikh Zayed Road - 13 min walk
  • Al Barsha Pond Park - 20 min walk
  • Souk Madinat Jumeirah - 39 min walk
  • Madinat Jumeirah - 39 min walk
  • Wild Wadi Water Park - 2.3 mi / 3.7 km
  • Burj Al Arab - 2.4 mi / 3.8 km
  • Umm Suqeim Beach - 2.8 mi / 4.6 km
  • Dubai College - 2.9 mi / 4.7 km

Getting around

  • Dubai Intl. Airport (DXB) - 20 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 31 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 36 min drive
  • Mall of the Emirates Station - 13 min walk
  • Mashreq Metro Station - 19 min walk
  • First Gulf Bank Station - 25 min walk
  • Airport shuttle (surcharge)
map
See on map
Behind Mall of Emirates, Dubai, United Arab Emirates

At a glance

Hotel size

  • This hotel has 378 rooms

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Per local law, all guests staying at this hotel must present a valid original passport, Emirates ID (for UAE residents), or original National ID card from the following GCC countries: Kuwait, Bahrain, Oman, Saudi Arabia, and Qatar.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service

Things to do

  • Pool umbrellas
  • Health club
  • Billiards or pool table

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Lift
  • Designated smoking areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible

Languages Spoken

  • Arabic
  • English
  • French

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board (on request)

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Hair dryer

Be entertained

  • LCD TV

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

City Cafe - Onsite restaurant.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: AED 10.00 per accommodation, per night
  • A tourism fee is imposed by the city and collected at the property. The fee is AED 10 for the first bedroom per night, and increases by AED 10 per night for each additional bedroom.

Optional extras

  • Buffet breakfast is offered for an extra charge of AED 35 for adults and AED 17.50 for children (approximately)
  • Airport shuttle service is offered for an extra charge of AED 150 per vehicle (one way)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

Also known as

  • Citymax Hotel Al Barsha Dubai
  • Citymax Al Barsha Hotel Dubai
  • Citymax Hotel Al Barsha Mall
  • Citymax Al Barsha Mall
  • Citymax Al Barsha Hotel Dubai
  • Citymax Hotel Al Barsha at the Mall Hotel
  • Citymax Hotel Al Barsha at the Mall Dubai
  • Citymax Hotel Al Barsha at the Mall Hotel Dubai
  • Citymax Hotel
  • Citymax Al Barsha Dubai
  • Citymax
  • Citymax Hotel Al Barsha Mall
  • Citymax Al Barsha Mall
  • Citymax Hotel Barsha
  • Citymax Hotel Dubai Al Barsha
  • Hotel Citymax

*See fees & policies for additional details or extra charges

FAQs

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Citymax Hotel Al Barsha at the Mall.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2 PM - midnight. Check-out time is noon.
  • Yes, there's an onsite restaurant, City Cafe. Nearby restaurants include Moshi (4-min walk), P.F. Chang's (6-min walk), and IHOP (8-min walk).
  • Yes, an airport shuttle is available. The charge is AED 150 per vehicle one way.
  • Maintain your daily exercise routine at the health club.
8.4.Very good.
  • 2.0.Poor

    Disgusting service highly not recommended ... One unhappy customer

    2 night romance trip, Dec. 18, 2018

    Verified Expedia guest review

  • 8.0.Very good

    Another return visit

    This is my "go to" hotel when in Dubai. The staff are always helpful. Rooms are clean, beds are comfortable.

    Anne, 1 night trip, Dec. 6, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Mall, restaurant

    1 night trip, Jun. 24, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Mall

    1 night trip, Jun. 21, 2021

    Verified Expedia guest review

  • 8.0.Very good

    Overall good experience but couldn’t give same offer of sports bar. Liquor is expensive if u order at room.

    1 night trip with friends, May 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    very Good

    it was good

    8 night family trip, May 11, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Comfort and clean

    Overall it was very good, i stayed two nights and i felt like I'm in my home :) The staff is very friendly

    Ahmed, 2 night business trip, Mar. 14, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    I have stayed in so many hotels in Dubai but this is the worst hotel I have seen so far. I made the booking through Expedia for my friends, I even called the hotel twice to tell them that I made the booking under my name but my friends will stay there. At the check-in they couldn’t find the reservation that was confirmed when I called first, so the make a new booking for my guests charged him 176 Aed and also charge my card for the reservation they couldn’t find when my guests was checking-in. Nothing is complimentary in this hotel, slippers is 5aed, dental kit is 3aed and water is 2aed. The rooms are so small. Will never stay in this hotel ever nor recommend it to anyone. Worst hotel😡😡😡😡😡😡😡😡

    1 night romance trip, Mar. 12, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Good

    Handy for Mall at Emirates.

    Jeremy, 14 night business trip, Mar. 8, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Warm and friendly

    Great staff nice team. Very comfy bed, decent sized room, desk and occasional table and comfy chair. Rooms cleaned daily. Good coffee shop in foyer and nice sports bar. Service was excellent. Great location for shopping and eating out close to metro station. Good free wifi.

    8 night business trip, Mar. 7, 2021

    Verified Hotels.com guest review

See all 165 reviews