2/10 Poor
4 Oct 2022
no ferries going to ischia because of weather - called property to tell them we can not make it that day but please hold room. the gentleman or maybe not so gentle proceeded to yell at me like a dog and kept screaming I cant get my money back- never even asked for any money back or anything i was just hoping to hold roomand inform them ofoursituation and maybe a suggestion - i stay at many five star hotels never here - go to excelsior across the street they would have handled things quite differently - i wasnteven able to talk they are so desperate i just got screamed at about money - it was on speaker and mu wife was frightened by this man needless to say we did not go who needs to give a place like this the time of day. Ciao!
James
James, 5-night family trip
Verified Expedia guest review