Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults

Papaya Playa Project

4-star4 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Theme park(s) nearby
  • Free WiFi
  • Beach towels
Km 4.5 Carretera Tulum-Boca Paila, Tulum, QROO, 77780, Mexico

Upscale beachfront hotel with restaurant, near Tulum National Park
  • Free WiFi
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Theme park(s) nearby
    • Free WiFi
    • Beach towels
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • My husband and I stayed here on our honeymoon. Despite not so great weather, we…Nov. 7, 2020
  • Unfortunately we did not have an enjoyable stay. We had raccoons and rats in our room and…Nov. 7, 2020

Papaya Playa Project

from A$486
  • Cabaña Ocean View 1 Bed
  • Casita Ocean View
  • Cabaña Ocean View 2 Beds
  • Casita Ocean View with Pool
  • Casita Jungle with Pool
  • Cabaña Jungle View 1 Bed
  • Cabaña Jungle View 2 Beds
  • Design Loft, 1 King Bed, Ocean View
  • Design Loft, 1 King Bed, Private Pool, Ocean View
  • Design House (Arena)
  • Design House (Palma)
  • Design House (Coco)
  • Wind House 1 unit, 5 Rooms, Private Pool & Oceanfront
  • Design House (Palapa)

What’s around Papaya Playa Project

Landmarks

  • In a national park
  • Tulum National Park - 9 min walk
  • Tulum Beach - 19 min walk
  • Playa Paraiso - 31 min walk
  • Las Palmas Public Beach - 24 min walk
  • SFER IK - 1 min walk
  • Tulum Mayan Ruins - 2.6 mi / 4.2 km
  • Playa Ruinas - 2.8 mi / 4.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 108 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 73 rooms
  • This hotel is arranged over 1 floor

Arriving/leaving

  • Check-in time noon-anytime
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Extended parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Beach bar
  • Room service (during limited hours)
Things to do
  • Bicycle rentals on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Bathrobes
  • Iron/ironing board (on request)
Things to enjoy
  • In-room massage available
  • Yard
  • Individually decorated
  • Individually furnished
Freshen up
  • Rainfall showerhead
  • Shower only
  • Free toiletries
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, Swedish massages, facials, and detox wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Dining

Onsite venue - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Recreation

On Site

  • Bicycle rentals on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Snorkelling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Papaya Playa Project’s small print

Also known as

  • Papaya Playa Project Hotel Tulum
  • Papaya Playa Project Hotel
  • Papaya Playa Project Tulum
  • Papaya Playa Project Hotel Tulum
  • Papaya Playa Project Hotel
  • Papaya Playa Project Tulum
  • Papaya Playa Project
  • Papaya Playa Hotel Tulum
  • Papaya Playa Tulum
  • Playa Papaya
  • Playa Papaya Project
  • Playa Project

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 8:00 AM to 8:00 PM.
  • This property does not have elevators.

    Parking height restrictions apply.

    This property uses eco-friendly cleaning products.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a security system, a first aid kit, and window guards on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    This property accepts credit cards and debit cards. Cash is not accepted. 

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Breakfast costs between USD 25 and USD 75 for adults, and USD 15 and USD 45 for children (approximately)

    Airport shuttle service is offered for an extra charge of USD 135 per vehicle (one-way, Maximum occupancy 3)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Papaya Playa Project

    • Does Papaya Playa Project offer free cancellation for a full refund?
      Yes, Papaya Playa Project does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Papaya Playa Project?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and social distancing measures are in place. Please note that this information has been provided by our partners.
    • Is there a pool at Papaya Playa Project?
      Yes, there are 2 outdoor pools. Guests have pool access from 8:00 AM to 8:00 PM.
    • Are pets allowed at Papaya Playa Project?
      Sorry, pets aren't allowed, but service animals are welcome.
    • What are the check-in and check-out times at Papaya Playa Project?
      You can check in from noon - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
    • Are there restaurants at or near Papaya Playa Project?
      Yes, there's an onsite restaurant that offers Mexican cuisine. Nearby restaurants include Puro Corazon (6-min walk), Mateo's Mexican Grill (6-min walk), and Raw Love (2.1 mi).
    • Is airport shuttle service offered by Papaya Playa Project?
      Yes, an airport shuttle is available. The charge is USD 135 per vehicle one-way.

    Recent reviews

    Good 7.6 From 113 reviews

    Fair 4.0
    not good
    I’m sorry but this hotel was a huge let down for my husband and I. We pod for a room with private pool, where a rooftop pool was shown in the imagery at time of booking. We paid over $600 a night for this room and upon getting there, we were extremely Disappointed to find the photo below as our “rooftop” view, no furniture, couldn’t even sit there or walk because there were trees growing over . We complained and the staff was not very receptive, but took several hours and finally moved us. The room was nice and so was the pool. The grounds were completely unkept however, the second pool area was dirty and covered in algae.... there was never anyone tending to the beach front and we couldn’t get beds until after 9 am. Cigarettes in main pool, murky dirty water. Food was so so. We left after one night. Nomade and Be and Delek were all way better properties. This is too far from anywhere to walk, it’s at the very front of the beach road away from everything. Over hyped place.
    nicole, us1 night trip
    Poor 2.0
    Horrible service. Idk if it’s because of covivid but the lack of service is absurd especially with the prices. Zero attention to detail, no shampoo conditioner in rooms no nothing everything is done through this ridiculous app that doesn’t work so your basically stranded in a room. Don’t even bother getting an upgrade not worth the price the Pool is dirty!!!! Not once did they come clean or bring towels
    Natalie, us2 night trip with friends
    Fair 4.0
    I have mix feelings writing this review because Papaya hotel is beautiful, and they gave up a room upgrade which I really apprecited. Unfortunately, the service is terrible which for me means lack of management. Bad housekeeping service, the service at the beach club is bad as well as the cocktails. Everything was wrong. I dont blame the employees because it seems there is a lack of management and motivation. I have traveled to Mexico many time and this is the first tiem I felt bad service from a hotel,. I hope they can work on all these issues because the property is beautiful.
    Elena, us4 night romance trip
    Very good 8.0
    Great Stay
    The PPP location and service is superb. The check in process was easy and the attendants gave as a quick tour of the installations and explain the use of the PPP application to get in contact with the concierge or request any service. The phone application was easy to use and the response was very prompt. During our stay we were fortunate to get an upgraded room, which had a private pool, a really nice gesture to say the least. The included breakfast was surprisingly good and satisfying. Service at the beach area was outstanding and everyone is trying to attend to all your needs. Room was very comfortable, the air conditioner worked well.
    Veronica, us1 night trip
    Exceptional 10.0
    The property is very nice sort of a chic hippie slash boho vibe the staff was very friendly the grounds are gorgeous and very relaxing. 😡😡😡The mosquito are relentless but this is in Tulum all together.... Honestly I don't even think big repellent works .However my stay was excellent I recommend anyone to stay and I would definitely stay again
    Dee, us3 night trip with friends
    Exceptional 10.0
    Love love love staying here! Amazing view and the staff was so accommodating specially right now during Covid-19.
    us7 night romance trip
    Exceptional 10.0
    Great service beautiful hotel. Will stay here again
    Lisa, us6 night trip with friends
    Very good 8.0
    We had a great time at Papaya! I would go back. The jungle rooms are nice and the ac works great 24/7. Room service is on-call and were super accommodating. Remember that you are in the middle of the jungle so you will occasionally see a mosquito or small bug on the floor but nothing crazy. The views and ambiance of the place are definitely worth it. Only thing is no plugs in the bathroom for anything and my husband is 5’11 so he had to squat to wash his hair because of the height of the shower head. The lighting is very dim for any makeup application so I used a window on the floor no biggie. We were located by the other pool on the beach club and it was perfect for privacy and anytime diving! The staff is extremely nice and accommodating even through covid-19 We felt safe and they overly sanitized tables and gave us sanitizer before our meals. We asked for room service everyday so our jungle house felt very clean!
    Marisol, us4 night romance trip
    Exceptional 10.0
    Amazing hotel Experience, also amazing food at its restaurant. It was a wonderful experience!! 😀
    Neit, us5 night romance trip
    Exceptional 10.0
    It was a very great experience and I had a great time but there was a lot of issues with letting people Visit
    us6 night trip

    Papaya Playa Project