Wish Serrano Resort

Property class: 5 and above
Luxury hotel with spa, near Gramado Covered Street

Choose dates to view prices

Wish Serrano Resort offers a great location, putting you within a short 10-minute walk of Gramado Covered Street. You can grab a bite to eat at one of the 4 restaurants and visit the spa to be pampered with massages, facials or manicures and pedicures. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool and a poolside bar. The helpful staff and location get good marks from fellow travellers.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Parking available
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • 4 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • Hot tub
  • Pool bar
  • 24-hour room service

For families (6)

  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on-site
  • Television
  • Garden
The current price is AU$175
includes taxes & fees
18 Oct - 19 Oct

Why we love this property

Work meets play
Located in the city center's business district, this hotel offers a business centre and meeting room. After work, guests can enjoy spa services and happy hour.
Dining for every taste
This hotel offers 4 restaurants including a barbecue spot, plus a cafe and bar for varied dining options. Free buffet breakfast starts each day.
Mountain spa retreat
A full-service spa offers massages, facials, and body scrubs at this mountain hotel. Steam rooms, hot tubs, and saunas create a blissful escape.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Premier Room, Balcony

A hotel room with a large bed, a television, a desk, and a chair.

Premier Room, Balcony

8.6 out of 10
Excellent
(17 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Suite

A compact, well-lit room with a kitchenette, a sofa, and a dining area.

Junior Suite

9.4 out of 10
Exceptional
(8 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Standard Anexo - a 50 metros do prédio principal

A hotel room with a bed, bedside table, TV, and a small dining area with a table and chairs.

Standard Anexo - a 50 metros do prédio principal

9.0 out of 10
Wonderful
(41 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Junior Suite, Balcony

A bedroom with a large bed, a glass table, and a view of the outdoors.

Junior Suite, Balcony

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Executive Suite

A hotel room with a large bed, a sofa, a TV, and a desk.

Executive Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 1 Double Bed, 1 Single Bed and 1 Single Sofa Bed

Room

  • Sleeps 3

View all photos for Premiere

A hotel room with a bed, a television, a desk, and a chair.

Premiere

9.0 out of 10
Wonderful
(14 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed

View all photos for Family Room

A hotel room with a large bed, a desk, a chair, a TV, and a window with curtains.

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About the area

Map
Av das Hortensias, 1480, Gramado, RS, 95.670-138

What's nearby

  • Rua Torta - 1 min walk - 0.1 km
  • Gramado Central Avenue - 1 min walk - 0.2 km
  • Etnias Square - 3 min walk - 0.3 km
  • Sao Pedro Church - 4 min walk - 0.4 km
  • Gramado Covered Street - 6 min walk - 0.5 km

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 84 min drive
  • Porto Alegre (POA-Salgado Filho Intl.) - 113 min drive

Restaurants

  • ‪Cantina Pastasciutta - ‬4 min walk
  • ‪Hard Rock Cafe Gramado - ‬4 min walk
  • ‪Felsen Cervejaria - ‬3 min walk
  • ‪Tea Shop - ‬4 min walk
  • ‪Forneria di Como - ‬2 min walk

About this property

Wish Serrano Resort

  • Wish Serrano Resort offers a great location, putting you within a short 10-minute walk of Gramado Covered Street. You can grab a bite to eat at one of the 4 restaurants and visit the spa to be pampered with massages, facials or manicures and pedicures. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool and a poolside bar. The helpful staff and location get good marks from fellow travellers.

At a glance

Hotel size

    • 258 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 2 children (8 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Parents must have child's birth certificate and photo ID*
    • Babysitting*
    • Supervised childcare*
    • Children's club*

Pets

    • Pets allowed (dogs only, 1 total, up to 10 kg per pet)*
    • Service animals welcome
    • Restrictions apply*
    • Pets must be supervised
    • Food and water bowls available

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms

Parking

    • On-site valet parking (BRL 50.00 per day)

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • Basketball
  • Volleyball
  • Archery
  • Concerts/live shows
  • Shopping
  • Pool table
  • Rafting nearby

Working away

  • Business centre
  • Meeting room
  • Conference space (11119 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • 3 buildings/towers
  • Built in 1976
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Fireplace at reception
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible path to lift

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Turndown service
  • Premium bedding

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Pocahy Zen Spa. Services include facials, body scrubs, body treatments and manicures and pedicures.

Dining

Maggiore Lounge e Bar – This bar only serves light fare. Happy hour is offered. Open daily.
The Grill – This steakhouse specialises in barbecue and serves lunch and dinner. Open daily.
Garda – This restaurant serves breakfast, lunch and dinner. Open daily.
Forneria di Como – This theme restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Service fee: 10 per cent

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Children's club access is available for an extra charge
  • Parents or a legal guardian travelling with children under 18 years of age must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of BRL 135.00 per pet, per day

Parking

  • Valet parking costs BRL 50.00 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on-site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Also known as

Serrano Convenções
Serrano Convenções Gramado
Serrano Resort
Serrano Resort Convenções
Serrano Resort Convenções Gramado
Wish Serrano Resort Gramado, Brazil
Serrano Hotel Gramado
Wish Serrano Convention
Wish Serrano Convention Gramado
Wish Serrano Resort Convention
Wish Serrano GJP Hotel Gramado
Wish Serrano GJP Hotel
Wish Serrano GJP Gramado
Wish Serrano GJP
Serrano Resort Convenções SPA
Wish Serrano Hotel Gramado
Wish Serrano Hotel
Wish Serrano Gramado
Wish Serrano
Wish Serrano Resort Convention Gramado
Wish Serrano BY GJP
Wish Serrano
Wish Serrano Resort Hotel
Wish Serrano Resort Gramado
Wish Serrano Resort Hotel Gramado

Frequently asked questions

Does Wish Serrano Resort offer free cancellation for a full refund?

Yes, Wish Serrano Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Wish Serrano Resort?

Yes, there's an indoor pool, an outdoor pool and a children's pool.

Are pets allowed at Wish Serrano Resort?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of BRL 135.00 per pet, per day. Service animals are exempt from fees. Food and water bowls are available. Some restrictions may apply, so please contact the property for more details.

Is parking offered on site at Wish Serrano Resort?

Yes. Valet parking costs BRL 50.00 per day.

What are the check-in and check-out times at Wish Serrano Resort?

Check-in start time: 2 PM; check-in end time: midnight. Check-out time is noon.

What is there to do at Wish Serrano Resort and nearby?

Have fun during the warmer months with activities such as archery. Additional recreation on-site includes basketball and volleyball. Indulge in a treatment at the spa and soothe your senses in the hot tub. Wish Serrano Resort also has an outdoor pool, a sauna and a steam room, as well as an arcade, a picnic area and a garden.

Are there restaurants at or near Wish Serrano Resort?

Yes, there are 4 on-site restaurants, featuring barbecue.

What's the area around Wish Serrano Resort like?

Wish Serrano Resort is in Gramado Centro, a short 6-minute walk from Gramado Covered Street and 2 minutes' walk from Gramado Central Avenue. Travellers say that this hotel is in a good location.

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Reviews

Wish Serrano Resort Reviews

9.0

Wonderful

9.4

Cleanliness

9.0

Amenities

9.2

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as excellent, complete, and varied with many options. (81 reviews)
  • The hotel's spa exceeded expectations and provided a wonderful experience. (8 reviews)
  • The hotel's gym is top-notch, very good, excellent, and spacious. (9 reviews)
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From real guest reviews summarized by AI.
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Reviews

Verified review

10/10 Exceptional

What an amazing location! As close as possible to the main attractions and away from the noise of the streets. The staff was attentive. The accommodations were clean and the breakfast was simply great.
Verified review

8/10 Very good

Good hotel
Verified review

10/10 Exceptional

Excellent apartment! Staff very friendly and helpful! Everything was great!
Verified review

8/10 Very good

Well located within easy walking distance of the main street. Please stop offering a facilities tour with the excuse of selling "vacation club", "time-share", and similar products to guests just arriving after check-in.
Verified review

10/10 Exceptional

Great staff, helpful and courteous, beautiful property, excelente location
Verified review

10/10 Exceptional

Exccellent hotel. We loved
Verified review

8/10 Very good

Improve the coffee that was not good. Fresh bread
Verified review

10/10 Exceptional

Wonderful breakfast, staff very friendly, very well located, perfect spot in Gramado. Recommend it.
Verified review

10/10 Exceptional

Excellent
Verified review

8/10 Very good

Ok Okok
Verified review

10/10 Exceptional

Excelente
Verified review

10/10 Exceptional

Excelente

Excelente.
Verified review

10/10 Exceptional

…………………………,,,,,,,,,,,,,Ok
Verified review

6/10 Good

ok
Verified review

10/10 Exceptional

Yes
Verified review

4/10 Fair

This time I was very disappointed with the staff and room, and how unwilling the staff was to help and how the room staff talked to us and how they( within themselves in our room and in front of us would talk about their shift hours, how it was time to go home, how they wouldn't stay overtime and how it was up to the management to find another staff for those times.
Verified review

10/10 Exceptional

Uma experiência diferenciada, ao chegar no hotel, na recepção os funcionários são muito educados e dispostos.
Verified review

10/10 Exceptional

Excelente estadia, hotel próximo a várias atrações, ótimo atendimento, espaço agradável. A área kids tem muitas atividades interessantes para as crianças.
Verified review

10/10 Exceptional

O hotel é bem antigo. A maioria das áreas está bem conservada. A área que mais precisa de atenção na minha opinião é a área da piscina interna. A área externa é grande, linda, arborizada. Tem uma capela muito bonita também. O atendimento aos hóspedes é fantástico. Eles são muito bons. O café da manhã é excelente. (destaque para um jovem senhor que faz tapiocas e omeletes com muito capricho). As crianças tem opção de recreação com muitas atividades bacanas. O hotel é muito bem localizado, você pode ir à pé para o centro. Achei o valor do estacionamento muito alto, sendo que nem coberto é.
Verified review

4/10 Fair

Precisando uma atualização urgente
Verified review

10/10 Exceptional

Tudo Incrível, e ainda não conseguimos aproveitar tudo no hotel.
Verified review

10/10 Exceptional

Tudo muito bom!! Café da manhã apenas um pouco de fila fora isso perfeito
Verified review

10/10 Exceptional

Reservei sem esperar muito e me surpreendi positivamente durante toda a hospedagem. Tudo perfeito. Funcionários, piscina, quarto, café da manhã e localização. Voltarei com certeza.
Verified review

10/10 Exceptional

Excelente hotel, com ótima localização e com restaurantes maravilhosos!!!
Verified review

6/10 Good

O Wish Serrano piorou muito após nossa última estadia, infelizmente. Começou mal já no check in, por termos que pedir para ir diretamente ao nosso quarto após uma viagem cansativa, pois nos tentaram levar antes para uma sala perto da recepção, não sei muito bem para que. Em 4 dias de estadia, apenas uma das vezes voltamos do passeio e encontramos o quarto já limpo, mesmo saindo pela manhã e deixando a plaquinha para limpeza. Um dos dias nos pediram para sair para limpar o quarto e no outro dia simplesmente não limparam. Móveis com cupim (pó do cupim não foi limpo nos 4 dias de estadia) e banheiro com goteira. Para finalizar, TV não aceita streaming e também não pega todos os canais.