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Grand West Sands Resort & Villas Phuket, Mai Khao, Thailand

5-star5 stars
65 Moo 4Mai KhaoPhuket83110Thailand, (02) 8228 1927

Beach resort in Mai Khao with water park, spa
  • Free WiFi and free parking
  • Definitely not a 5 star resort. Lack of information provided during check in. Staff…Jan 21, 2018
  • Good value if water park included at 150 baht per person, would not stay if it's 1000…Oct 10, 2017
226See all 226 reviews
From 1,269 reviewsTripAdvisor Traveller Rating

Grand West Sands Resort & Villas Phuket, Mai Khao, Thailand

from A$126
  • XDeluxeX
  • XSuiteX
  • XFamily Suite 2BRX
  • XPenthouse 3BRX
  • XPool Villa 2BRX
  • XBeach Villa 2BRX
  • XGrand Deluxe Suite 1BRX
  • xx Grand Deluxe Suite
  • Deluxe Room
  • Deluxe Suite 1 Bedroom
  • Deluxe Family Suite 2 Bedroom
  • Luxury Suite 1 Bedroom
  • Luxury Suite 2 Bedroom
  • Penthouse Pool Suite 3 Bedroom
  • Penthouse Pool Suite 4 Bedroom
  • Deluxe Pool Villa 2 Bedroom
  • Deluxe Pool Villa 3 Bedroom
  • Luxury Pool Villa 2 Bedroom
  • Luxury Pool Villa 3 Bedroom
  • Villa
  • Deluxe Family
  • Deluxe Family Residence
  • Luxury Villa, 4 Bedrooms, Private Pool
  • 3 Bedroom Residence with Balcony
  • 2 Bedroom Penthouse Pool Suite

At a glance

Key facts

Hotel size

  • This hotel has 558 rooms


  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements. The credit card used to book the reservation must be presented by the cardholder at check-in. Any other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *


  • Free self parking


  • Shopping center shuttle *
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Beach towels
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site
  • Volleyball on site
  • Golf lessons available nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Water park access (surcharge)
  • Pool sun loungers
Working away
  • Business center
  • Conference center
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 9
  • Year Built 2009
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Special features


Guests can pamper themselves with a trip to the onsite spa, which has 6 treatment rooms. Services include deep-tissue massages, Swedish massages, Thai massages, and massages. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.


Sunset Breeze Restaurant - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Azzuri - This beachfront restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Baan Thai - Overlooking the garden, this restaurant specializes in Thai cuisine and serves dinner only. Open daily.

Grand West Sands Resort & Villas Phuket, Mai Khao, Thailand’s small print

Also known as

  • Grand West Sands Resort Villas Phuket
  • Grand West Sands Villas Phuket Mai Khao
  • Grand West Sands Villas Phuket
  • Grand West Sands Resort & Villas Phuket Mai Khao
  • Grand West Sands Resort Villas Phuket Mai Khao
  • West Sands Hotel Phuket


Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: THB 2000.00 per night

  • New Year's Eve (31 December) Gala Dinner per adult: THB 7060.00
  • New Year's Eve (31 December) Gala Dinner per child: THB 3530.00 (from 4 to 12 years old)

Optional extras

The water park is accessible for THB 500-1000 per person, per day

Rollaway beds are available for THB 1800.0 per day

Buffet breakfast is offered for an extra charge of THB 850 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of THB 700-1000 per vehicle (one-way)

Shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Grand West Sands Resort & Villas Phuket, Mai Khao, Thailand


  • Splash Jungle Water Park - 1 min walk
  • Splash Jungle Waterpark - 2 min walk
  • Turtle Village - 4.3 mi / 6.9 km
  • Nai Yang Beach - 7.1 mi / 11.4 km
  • Blue Canyon Country Club - 7.2 mi / 11.6 km
  • Sirinat National Park - 7.5 mi / 12.1 km
  • Wat Pra Thong - 10 mi / 16.1 km
  • Nai Thon Beach - 11.8 mi / 19 km

Getting around

  • Phuket (HKT-Phuket Intl.) - 17 min drive
  • Free self parking
  • Airport shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Recent reviews

Good 7.0 From 226 reviews

Grand West Sands Resort & Villas Phuket, Mai Khao, Thailand
Over charged!
There were 5 of us; we never did get that bed for 3rd child. Everything overpriced; looking to charge extra everywhere. Good location en route but don't stay more than 3-4 nights; not enough to do. We had to negotiate for late check out and afterwards we were still charged for full extra night despite leaving our room midday, and agreeing to pay half board in a small room and leaving 6.30pm. So don't count on late check out. This after paying 9 full nights in family suite & hotel mostly empty. Bad ending. On the positives - kids loved the slides first couple visits and we definitely relaxed.
Nicola, au9 night family trip
Grand West Sands Resort & Villas Phuket, Mai Khao, Thailand
Not the best stay...
We've stayed here 3 times previously and we actually struggled a bit this time. The staff were wonderful as always, but we had a few issues with the facilities this time. We got put into a room that wasn't as per our booking then ended up in a pretty shabby room - though we did agree to it because it had the balcony we had requested. there is a lot of building going on and since the resort has changed hands they now charge for a lot of things that used to be complimentary like the water park (that had several unexplained shutdowns during our stay), towels and salas. Breakfast at the main restaurant was busy and under stocked, though we did then go to the lakefront restaurant which was much better. Overall, it was good, and the waterpark is fun, but cons are starting to outweigh the pros and we might try somewhere else next time.
A Traveller, au3 night family trip
Grand West Sands Resort & Villas Phuket, Mai Khao, Thailand
Very Good8.0
Fun for the kids
Hotel had a water park which my children loved. The room was large and spacious (we payed slightly more for a family room) which helped with privacy and my sanity.
wesley, au6 night family trip
Grand West Sands Resort & Villas Phuket, Mai Khao, Thailand
Very Good8.0
secluded resort close to the aidport
Short one night stay. WiFi didn’t work in our room, slight communication issues for us, but staff very willing to help and accommodate our requests. Buffet was overpriced for what it was, but decent food overall. The grounds are beautiful and felt very secluded from the outside world.
Elysia, us1 night trip with friends
Grand West Sands Resort & Villas Phuket, Mai Khao, Thailand
Dont go to this hotel!!!
I booked a luxury suite for 3 persons but got a room with only a king bed. Asked for a foldable bed but they want additional 1000 baht for every night. After telling them i payed for 3 person they accepted to give us a set of bed cover and a pillow!!! I called the reception 7 times before they sent it to our room. Im not surprised and i will tell you why: 1. You have to stand in line 30 min to get into the breakfast. 2. Everything is out at the breakfast, for example the orange juice, the eggs etc. Forget the fried egg or the omelet, one person cater for thousands of customers, its a joke. Will take you 45 minutes to get an omelet (if you are lucky). 3. We waited 1h before being able to check in. 2 persons tried to check in maybe 20 different groups of people, its extremely under staffed. Its really bad, i dont recommend anyone to visit this hotel. 4. They say there is a transport passing by your room on a schedule, well its not, prepare to walk to breakfast, lobby, water park etc, and the area is huge. 5. The language skills of the staff are extremely bad. Im a member of most 5 star loyalty programs and i have never been to a hotel that rate a 4 or a 5 where nobody understand english. There are some russians in the staff, you need to approach them, they speak excellent english, the 6. There is nothing near so accept all or move, no city etc, except the airport and airplanes starting and waking you up every 15-20 minutes. Sincerely DONT GO TO THIS HOTEL!
A Traveller, th4 night trip

See all reviews

Grand West Sands Resort & Villas Phuket, Mai Khao, Thailand

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