Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Almaty, Almaty Province, Kazakhstan
1 room, 2 adults

Rixos Almaty Hotel

5-star5 stars
Great for families

Good to know

  • Children's pool
  • Free WiFi
  • Dry cleaning/laundry service
  • Indoor pool
506/99 Seifullina Ave, Almaty, 050012, Kazakhstan

Luxury hotel in Almaty with spa and indoor pool
  • Free English breakfast and free WiFi
  • Great for families

    Good to know

    • Children's pool
    • Free WiFi
    • Dry cleaning/laundry service
    • Indoor pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Fancy hotel with luxurous interiors. Breakfast is good, some Kazakh dishes and…Feb. 12, 2020
  • Beautiful hotel and very friendly staff. They made my first visit to Almaty wonderful! Oct. 24, 2019

Rixos Almaty Hotel

from A$210
  • Deluxe Room
  • Premium Room, 1 King Bed
  • Deluxe Room
  • Deluxe Room
  • Deluxe Room
  • Premium Room
  • Deluxe Room
  • Executive Room

What’s around Rixos Almaty Hotel

Landmarks

  • Heart of Almaty
  • Almaty Opera House - 13 min walk
  • Nedelka Park - 14 min walk
  • St Nicholas Cathedral - 14 min walk
  • Zenkov Cathedral - 19 min walk
  • MEGA Park - 20 min walk
  • Almaty Central Stadium - 25 min walk
  • Republic Square - 26 min walk

Getting around

  • Almaty (ALA-Almaty Intl.) - 29 min drive
  • Almaty Station - 10 min drive
  • Almaly - 15 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 237 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 6:00 AM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. Guests may be subject to health screenings for COVID-19 at the property.
It is property policy that all guests must wear a face mask within public areas of the property.
Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one *

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

  • Train station pick-up *

Parking

  • No parking

  • Extended parking

Offsite

  • Area shuttle *

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free English breakfast daily
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Snowboarding nearby
  • Health club
  • Steam room
  • Sauna
Working away
  • Business centre
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1478
  • Conference space size (meters) - 137
  • Conference centre
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 2009
  • Lift
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Russian

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Separate sitting area
  • Balcony
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 43-inch Smart TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Rixos Royal Spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Dining

Brasserie - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Reservations are required.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Steam room
  • Fitness classes on site

Nearby

  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Snowboarding nearby

Rixos Almaty Hotel’s small print

Also known as

  • Rixos Almaty Hotel
  • Rixos Almaty Hotel Almaty
  • Rixos Almaty Hotel Hotel Almaty
  • Rixos Almaty
  • Almaty Rixos hotel
  • hotel Rixos Almaty
  • Rixos Almaty
  • Rixos Almaty hotel
  • Rixos hotel Almaty
  • Rixos Almaty Hotel Almaty
  • Rixos Almaty Hotel Hotel

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of Bureau Veritas (Accor Hotels) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Early check-in can be arranged for an extra charge of 100 percent of room rate (subject to availability)

Late check-out can be arranged for an extra charge of 100 percent of room rate (subject to availability)

Rollaway beds are available for KZT 9520 per day

Airport shuttle service is offered for an extra charge of KZT 14000 per vehicle (one-way, Maximum occupancy 3)

Train station pick-up service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Rixos Almaty Hotel

  • Does Rixos Almaty Hotel offer free cancellation for a full refund?
    Yes, Rixos Almaty Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Rixos Almaty Hotel?
    Sorry, there's no parking at Rixos Almaty Hotel.
  • Is there a pool at Rixos Almaty Hotel?
    Yes, there's an indoor pool and a children's pool.
  • Are pets allowed at Rixos Almaty Hotel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Rixos Almaty Hotel?
    You can check in from 6:00 AM to midnight. There's a 100% charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a 100% charge (subject to availability).
  • Are there restaurants at or near Rixos Almaty Hotel?
    Yes, there's an onsite restaurant.
  • Is airport shuttle service offered by Rixos Almaty Hotel?
    Yes, an airport shuttle is available. The charge is KZT 14000 per vehicle one-way.

Recent reviews

Superb 9.0 From 41 reviews

Very good 8.0
Hotels.com sold me hotel with spa coupon, in the Hotel they have no idea for that and i pay full.
Jose, us4 night trip with friends
Good 6.0
Disappointing stay, not a 5* hotel anymore
Disappointing! First off, when you pay $250+ per night, you'd expect a normal mattress to sleep on. Mine was curved/concave on one side but flat on the other, leading to a not-so-pleasant sleep. This was the case in two different rooms, so I didn't expect any better by changing a third time. Food is good but rather overpriced. Lastly, most disappointingly, I checked out in the morning to go snowboarding, after which I wanted to use their sauna and fitness facilities (while waiting for my evening flight) but their rule is after you check out, you cannot use their facilities any more unless you pay ~$50 USD. After paying close to $800 USD for three nights, this is a bit ridiculous. Every other top hotel usually let's their guests use their facilities on the day of their check out if they have to wait for a flight. Overall disappointed in these three aspects, wouldn't return unless they replace their mattresses and allow guests to use their facilities on check out day without an extra fee.
Christopher, ca3 night business trip
Exceptional 10.0
American traveller to Almaty
Stayed here for a business trip. The breakfasts in the morning were excellent. The hotel is lovely and in a safe and well-located area.
us4 night business trip
Exceptional 10.0
Good stay, but few things could improve
Great hotel, luxurious inside, good service except for check out with Aktoty (quite rude staff actually). Nice amenities like the pool and gym. Main issue: mattress in room very old and not comfortable for such a luxury hotel. Expected better.
ca2 night business trip
Exceptional 10.0
Very comfy, super staff, great breakfast.
Rick, gb4 night trip
Exceptional 10.0
very good
very good
il1 night business trip
Very good 8.0
Front desk is operating in slow mode
Daniyar, us2 night family trip
Exceptional 10.0
Great hotel
The room was spacious and immaculate. The hotel staff were very friendly and helpful. Breakfast had a wide variety of hot and cold options for all dietary requirements. We used the pool and SPA on several occasions and the service was impeccable. We were lucky to stay in the hotel on a Sunday, so was able to partake in the 12-4 Sunday Brunch, which was amazing value, Marzhan was a great help in the restaurant. Car parking is free and the WiFi was high speed. I would definitely recommend this hotel.
Craig, ie3 night romance trip
Very good 8.0
Weekend visit
Great spa, great breakfast. Great location for walking to the hard rock restaurant.. Elevators will arrive and let you wait..room temperature can be tricky but the outside door could be left cracked open on the sixth floor. Room cleaning was good but did not respond to door tag and turn down service was late in the evening so my guess is the need more stafff there.. everyone was nice..building looked in great condition but the bathroom had a moldy smell a couple of times ,maybe from the tub jets or the drain.. taxi shuttle service from the hotel is about three times more than the local rate. Taxi to airport was 4,000 local but hotel was asking 23,000 or more. Taxi to local site was 2k local currency yet city taxi was only 400.. so with a 320 to one exchange it is still a good rate.. I liked the pool and the great spa service..
ieOther trip
Very good 8.0
Excellent hotel - not excellent mattress
The Rixos Almaty is a great deal. The hotel is beautiful, the service is great, and the rooms are comfortable, well-appointed, and tastefully decorated. The bathroom has a whirlpool bath and a separate shower. What's not to love? Well, our mattress was very firm, and I wasn't aware of the six(!) available pillow choices until after the first night, when it was too late. I woke up with a pinched nerve behind my right shoulder from sleeping on my side with inadequate neck support. So, lesson learned -- ask for the more supportive pillows at check-in.
Michael, ie2 night romance trip

Rixos Almaty Hotel

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