Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

The Royal Haciendas All Inclusive Resort & Spa

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club
  • Children's club (free)
  • Children's pool
Chetumal / Pto. Juarez Highway, Km 289 10 Lote 2, Mz 70, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with spa, near Punta Esmeralda Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club
    • Children's club (free)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Everyone was super friendly and happy to help out. One of the things I didn’t like was…Sep. 3, 2020
  • Really beautiful, nice hotel. The staff was amazing 😉. I would recommend it and will…Aug. 30, 2020

The Royal Haciendas All Inclusive Resort & Spa

from A$246
  • Deluxe Suite, 1 Bedroom, Resort View
  • Deluxe Master Suite, 2 Bedrooms, Fully Equipped Kitchen
  • Deluxe Junior Suite, Kitchenette
  • Deluxe Studio
  • Deluxe Room, 2 Double Beds, Beachfront
  • Deluxe Suite, 1 Bedroom, Beach View, Beachfront
  • Deluxe Suite, 2 Bedrooms, Beach View, Beachfront

What’s around The Royal Haciendas All Inclusive Resort & Spa

Landmarks

  • On the beach
  • Punta Esmeralda Beach - 31 min walk
  • Playa 88 - 36 min walk
  • Quinta Avenida - 2.4 mi / 3.9 km
  • Mamitas Beach Club - 2.5 mi / 4.1 km
  • Guadalupe Church - 2.6 mi / 4.2 km
  • Playa del Carmen Maritime Terminal - 5.7 mi / 9.2 km
  • Playa del Carmen Main Beach - 5.8 mi / 9.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

At a glance

Key facts

Size

  • 252 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. Guests staying on a Saturday may need to change units. The hotel will try to avoid this scenario, but, when necessary, management will work to streamline this process and minimize inconvenience for guests.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 25

Travelling with others

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking on site

Payment types at the property

* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 5 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Basketball on site
  • Free bicycles on site
  • Kayaking on site
  • Playground on site
  • Sailing on site
  • Snorkelling on site
  • Volleyball on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Windsurfing nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 18
  • Year Built – 2006
  • Lift
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Balcony
Freshen up
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Plasma TV
  • Satellite TV channels
  • MP3 docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Microwave
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Language
  • Water fitness
  • Yoga

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Windsurfing equipment
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Royal Spa. Services include facials, body wraps, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Basketball on site
  • Free bicycles on site
  • Kayaking on site
  • Playground on site
  • Sailing on site
  • Snorkelling on site
  • Volleyball on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Windsurfing nearby

The Royal Haciendas All Inclusive Resort & Spa’s small print

Also known as

  • Royal Haciendas All Inclusive Playa del Carmen
  • The Royal Haciendas All Inclusive
  • The Royal Haciendas – All Inclusive
  • The Royal Haciendas – Optional All Inclusive
  • The Royal Haciendas All Inclusive Resort & Spa Playa del Carmen
  • Royal Haciendas All Inclusive
  • Royal Haciendas Playa del Carmen
  • Royal Haciendas
  • Royal Haciendas All Inclusive All-inclusive property
  • The Royal Haciendas Hotel Playa Del Carmen
  • Royal Haciendas All Inclusive All-inclusive property

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.28 per accommodation, per night

Deposit: USD 300.00 per stay

Optional extras

Late check-out can be arranged for an extra charge of USD 600 (subject to availability)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for The Royal Haciendas All Inclusive Resort & Spa

  • Does The Royal Haciendas All Inclusive Resort & Spa offer free cancellation for a full refund?
    Yes, The Royal Haciendas All Inclusive Resort & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at The Royal Haciendas All Inclusive Resort & Spa?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at The Royal Haciendas All Inclusive Resort & Spa?
    Yes, there's free valet parking.
  • Is there a pool at The Royal Haciendas All Inclusive Resort & Spa?
    Yes, there are 4 outdoor pools and a children's pool.
  • Are pets allowed at The Royal Haciendas All Inclusive Resort & Spa?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at The Royal Haciendas All Inclusive Resort & Spa?
    You can check in from 4:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge of USD 600 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near The Royal Haciendas All Inclusive Resort & Spa?
    Yes, there are 5 onsite restaurants. Nearby restaurants include Los Murales (9-min walk), Fonda Argentina (3.7 mi), and Saffron (4.4 mi).

Recent reviews

Superb 9.0 From 868 reviews

Exceptional 10.0
Clean, courteous, well maintained, good food, water purified so no worries, nice beach, nice rooms, good serivce. Near a great adventure park called Xplor. Would go again. Can exchange money there with no comission charge. All the staff very friendly and good service.
corig, us5 night family trip
Exceptional 10.0
We got very lucky to find this place. The facilities, service and food were unbelievable. We couldn't have chosen a finer place to stay for a week. We were actually a little sad to leave. The staff were all outstanding. Guess they would have to be five stars.
Dave/Maritta, us7 night romance trip
Exceptional 10.0
They had good safety precautions due to covid-19. Staff was friendly. Food and drinks were great. The hibachi experience was definitely one of our favorites! The view from our room was amazing!
Carla, us4 night romance trip
Exceptional 10.0
The staff was awesome, the property is beautiful and the food was good. Everyone was so careful and used extra caution during Covid-19.
BrandiG, us6 night family trip
Very good 8.0
Beautiful, clean, well maintained property at nice beach location. Staff were professional, very friendly and courteous. Restaurants were very good. I had an issue with being told the shuttle back to the hotel would arrive at Centro at 3pm and it did not. I had to pay for a taxi back and explained this to the manager who said he would get back to me but never did, even after leaving a follow up message.
JPM, us6 night trip
Exceptional 10.0
I liked everything I liked everything I liked everything I liked everything
Mark, ca9 night family trip
Very good 8.0
Didn't seem to have enough staff and wait times were longer.
ca7 night family trip
Exceptional 10.0
Grounds and stagg were fantastic. Too much plastic wrapping used for room service. Nice to see some environmentally friendly iniciatives with less single use cups -some still in use thoigh-. Overall, it was a fantastic visit!
ca7 night family trip
Exceptional 10.0
I visit as often as I can. It’s become a home away from home. I look forward to my trips at RH. The staff, resort grounds, food and atmosphere is always the best.
Maria, us6 night family trip
Exceptional 10.0
The property was extremely clean and was beautiful. The beach was great with powder sand and minimal sea weed. Pool temperature was relatively warm. The hibachi grill reservations system was disappointing and could not get reservations even a week out, we did have a larger group. If they had a couple more restaurants it would be the perfect resort. With all that being said we would go back for sure! Go Omar!!!!
Plamstreeter, us7 night family trip

The Royal Haciendas All Inclusive Resort & Spa