Hotel Zihua Caracol

2.5 star property
Hotel with 2 restaurants, near La Ropa Beach

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Hotel Zihua Caracol

Photo gallery for Hotel Zihua Caracol

2 restaurants, breakfast served
Outdoor pool
Standard Room, 2 Double Beds
2 restaurants, breakfast served

Overview of Hotel Zihua Caracol

7.2 out of 10 Good
7.2/10 Good

Property highlights

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
Calle Adelita Sn Playa La Madera, Zihuatanejo, GRO, 40880
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Business centre
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Standard Room, 2 Double Beds

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

About this area

What's nearby

  • In Playa La Ropa
  • La Ropa Beach - 28 min walk
  • Zihuatanejo Bay - 1 min drive
  • Las Gatas Beach - 16 min drive
  • El Palmar Beach - 21 min drive
  • Varadero Beach - 43 min drive

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 20 min drive


  • Terracita Beach - 6 min walk
  • Boxha - 4 min walk
  • Margaritas - 3 min walk
  • Bistro del Mar - 3 min walk
  • Jaguar Negro - 8 min walk

About this property

Hotel Zihua Caracol

Hotel Zihua Caracol puts you 1.4 mi (2.3 km) from La Ropa Beach. Guests can take a dip in the outdoor pool or grab a bite to eat at Restaurante Los Caracoles, which is one of 2 restaurants and serves breakfast and lunch. A bar/lounge, a terrace and a garden are other highlights.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 30 rooms
  • Arranged over 3 floors


  • Check-in time from 3 PM until 10 PM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas


  • Free on-site self-parking
  • Height restrictions apply for on-site parking

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8:00 AM–noon
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Barbecue grills
  • Room service

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Beach nearby
  • Ecotours nearby
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space


  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool


  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Towels


  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features


Restaurante Los Caracoles – This café serves breakfast, lunch and light fare. A children's menu is available.
Terraza Burgados Grill – This rooftop bar overlooks the ocean. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Open selected days.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 150 for adults and MXN 90 for children
  • Early check-in can be arranged for an extra charge of MXN 500 (subject to availability)
  • Late checkout can be arranged for an extra charge

Renovations and closures

The property will be renovating from 1 October 2023 to 16 October 2023 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.


  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.


This property does not have lifts.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Zihua Caracol
Zihua Caracol
Hotel Zihua Caracol Zihuatanejo
Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel
Hotel Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel Zihuatanejo

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Hotel Zihua Caracol?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Zihua Caracol?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Zihua Caracol?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Zihua Caracol?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Zihua Caracol?
You can check in from 3 PM - 10 PM. There's a charge of MXN 500 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge. Express check-out and contactless check-out are available.
What is there to do at Hotel Zihua Caracol and nearby?
Hotel Zihua Caracol has an outdoor pool and a picnic area, as well as a garden.
Are there restaurants at or near Hotel Zihua Caracol?
Yes, there are 2 on-site restaurants, featuring al fresco dining and ocean views.
What's the area around Hotel Zihua Caracol like?
Hotel Zihua Caracol is located near La Madera Beach in Playa La Ropa, a short 3-minute walk from Zihuatanejo Bay and 6 minutes' walk from Kioto Plaza.







Staff & service




Property conditions & facilities




8/10 Very good

I really liked how the hotel look like a Hacienda, but it needs to be updated…it would of been nice if it had a fridge inside the room. The bathroom sink has a crack and it leaks, other than that it was just ok… the swimming pool was nice the staff was very friendly .
Patricia, 10-night trip
Verified Travelocity guest review

8/10 Very good

The hotel is well located close Madeira beach access. The staff are extremely friendly and helpful. The rooms are very basic, but who spends much time in your hotel room when you are in Zihua.
Robert, 7-night romance trip
Verified Expedia guest review

6/10 Good

Colleen, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Spent 2 weeks here, comfortable and close to the beach. Staff was friendly and housekeeping was helpful. Shout out to Anna who always made sure I had plenty of towels. Breakfast was good and pool was very nice.
Verified Travelocity guest review

6/10 Good

safe deposit box full of 1000s of ants. room was close to dining room so was noisy. too high priced for a single occupant. liked the old time feel of the area
cynthia marie, 21-night family trip
Verified Orbitz guest review

8/10 Very good

Clean, safe and friendly staff
Nicole, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Close to the beach, beautiful neighborhood.
Jose, 4-night family trip
Verified Expedia guest review

6/10 Good

The bathroom need some improvement.
4-night trip with friends
Verified guest review

8/10 Very good

The pool is lovely
Verified Expedia guest review

8/10 Very good

The staff are wonderful. They work hard at keeping it clean. Beds are hard and the frame creak.
Ronald, 9-night romance trip
Verified Expedia guest review