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Hotel Zihua Caracol

Photo gallery for Hotel Zihua Caracol

Outdoor pool
Outdoor pool
Outdoor pool

Overview of Hotel Zihua Caracol

Hotel Zihua Caracol

2.5 star property
Zihuatanejo hotel with 2 restaurants and outdoor pool

7.2/10 Good

181 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Bar
  • 24/7 front desk
Calle Adelita Sn Playa La Madera, Zihuatanejo, GRO, 40880
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Room service
  • Coffee shop/cafe
  • Business centre
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
For families
  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Playa La Ropa
  • Zihuatanejo Bay - 1 min drive
  • La Ropa Beach - 1 min drive

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 21 min drive


  • Patio Mexica - 4 min walk
  • Il Mare - 4 min walk
  • Ita - 5 min walk
  • La Gula - 5 min walk
  • Restaurant El Arrayan - 5 min walk

About this property

Hotel Zihua Caracol

Hotel Zihua Caracol is a great choice for a stay in Zihuatanejo. Guests can take a dip in the outdoor pool or grab a bite to eat at Restaurante Los Caracoles, which is one of 2 restaurants and serves breakfast and lunch. A bar/lounge, a terrace and a garden are other highlights. Fellow travellers like the helpful staff and breakfast.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 30 rooms
  • Arranged over 3 floors


  • Check-in time from 3 PM until 10 PM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding


  • No pets or service animals allowed


  • Free WiFi in public areas


  • Free on-site self-parking
  • Height restrictions apply for on-site parking

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8:00 AM–noon
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • BBQs
  • Room service

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Beach nearby
  • Ecotours nearby
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space


  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool


  • Wheelchair-accessible registration desk


  • English
  • Spanish

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Towels


  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features


Restaurante Los Caracoles – This café serves breakfast, lunch and light fare. A children's menu is available.
Terraza Burgados Grill – This rooftop bar overlooks the ocean. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Open selected days.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of MXN 150 for adults and MXN 90 for children (approximately)
  • Early check-in can be arranged for an extra charge of MXN 500 (subject to availability)
  • Late checkout can be arranged for an extra charge


  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

This property does not have lifts.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Zihua Caracol
Zihua Caracol
Hotel Zihua Caracol Zihuatanejo
Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel
Hotel Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel Zihuatanejo

Frequently asked questions

Does Hotel Zihua Caracol offer free cancellation for a full refund?
Yes, Hotel Zihua Caracol does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Zihua Caracol?
As of 3 Dec 2022, prices found for a 1-night stay for 2 adults at Hotel Zihua Caracol on 5 Dec 2022 start from AU$102, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Zihua Caracol?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Zihua Caracol?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Zihua Caracol?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Zihua Caracol?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Zihua Caracol?
You can check in from 3 PM - 10 PM. There's a charge of MXN 500 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge. Express check-out and contactless check-out are available.
What is there to do at Hotel Zihua Caracol and nearby?
Hotel Zihua Caracol has an outdoor pool and a picnic area, as well as a garden.
Are there restaurants at or near Hotel Zihua Caracol?
Yes, there are 2 on-site restaurants, featuring al fresco dining and ocean views. Nearby restaurants include Patio Mexica (4-min walk), Il Mare (4-min walk) and Ita (5-min walk).
What's the area around Hotel Zihua Caracol like?
Hotel Zihua Caracol is located near La Madera Beach in Playa La Ropa, a short 1-minute walk from Zihuatanejo Bay and 7 minutes' walk from La Ropa Beach.

Overall score and ratings






Staff & service




Property conditions & facilities



8/10 Very good

The staff are wonderful. They work hard at keeping it clean. Beds are hard and the frame creak.
Ronald, 9-night romance trip
Verified Expedia guest review

8/10 Very good

The hotel needs some work, could only have a cool shower no real hot water but okay as it was hot weather. Issues getting towels each day, some days lots other days had to ask as they took them away but didn't replace them. The staff especially in the breakfast room were very friendly and nice, helpful even when there was a language barrier. Not fancy but it's okay.
Lynne, 14-night trip
Verified guest review

10/10 Exceptional

David, 17-night trip with friends
Verified guest review

10/10 Exceptional

The staff was great, always very helpful. The person who cleaned our room very respectful.
Cynthia, 14-night family trip
Verified Expedia guest review

6/10 Good

Last minute find, great service but needs TLC.
Cute place, nice pool and bar area upstairs. Wifi only worked in lobby, not in rooms as the online description stated. Breakfast was pleasant, and service was very friendly. Our room had leaks both in the sink and the shower; which made for quite a slippery/messy and potentially dangerous situation. We told staff about it right away but nothing was repaired during our stay, so we had to improvise, using the bathroom trash bin to catch the water under the sink, and had to mop up the floor after showering with sopping wet floor mats and hand/face towels daily. Made for a lot of laundry since we try to be more eco-friendly and typically don’t replace our towels daily. Beds and pillows were a bit lumpy and our windows didn’t close shut. Lots of storage in the room for clothing and there was a lot of hot water which was a very nice redeeming quality. Just needs some TLC/maintenance, otherwise a nice place with easy beach access.
4-night trip
Verified guest review

10/10 Exceptional

Great affordable hotel with good breakfast
Christine, 3-night family trip
Verified Orbitz guest review

10/10 Exceptional

Wonderful choice
Hotel Zihua Caracol is a wonderful choice in terms of its price-point and location. It is convenient for both the main waterfront and also Playa La Ropa, while being quieter than places in the center of town. It is not on the beach, which I prefer because of quietness, but it has superb views and is really only 200 meters from the beach. The included breakfast is great.
Peter, 3-night family trip
Verified guest review

8/10 Very good

Employees were kind and professional.
John, 3-night trip
Verified Expedia guest review

6/10 Good

Black mold in the courtyard and broken toilets and
Ana, 7-night trip
Verified Expedia guest review

8/10 Very good

3-night trip
Verified Expedia guest review