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Hotel Indigo El Paso Downtown, El Paso

3.5 stars
325 N. Kansas StreetEl PasoTX79901United States of America, ‏1800-687-236 (Australia Toll Free)
Price Match GuaranteePrice Match Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
Excellent4.5 / 5
  • Very nice bar with a view on the 5th floor.Really enjoyed the hotelAug 17, 2016
  • We were very excited to stay in this new hotel. While the facility has great decor and…Aug 10, 2016
50See all 50 Hotels.com reviews
From 127 reviewsTripAdvisor Traveller Rating

Hotel Indigo El Paso Downtown, El Paso

Hotel Info: 1800 846 835

from A$166
  • Standard Room
  • Room
  • Deluxe Room, 2 Double Beds
  • Room, Accessible, Non Smoking (HEARING)
  • Deluxe Room, Accessible, Non Smoking
  • Room, 2 Queen Beds
  • Room, 1 Queen Bed, Non Smoking
  • Room
  • Deluxe Room
  • Executive Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking (HEARING)
  • Room, 1 King Bed, Accessible, Non Smoking
  • Standard Room, 1 King Bed, Non Smoking

At a glance

Key facts

Hotel size

  • This hotel has 119 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time starts at 16:00:00
  • Check-out time is 11 AM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets allowed *

  • Restrictions apply *

  • Up to 165.35 lb

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Hotel Indigo El Paso Downtown
  • Indigo El Paso Downtown

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

Valet parking costs USD 10 per day

Pets are allowed for an extra charge of USD 75 per pet, per stay

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Health club
Working away
  • Business center
  • One meeting room
Services
  • Front desk (limited hours)
  • Dry cleaning/laundry service
  • Porter/bellhop
Facilities
  • Safe-deposit box at front desk

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Hair dryer
Be entertained
  • TV
  • Pay movies
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping

Hotel Indigo El Paso Downtown, El Paso’s small print

Also known as

  • Hotel Indigo El Paso Downtown
  • Indigo El Paso Downtown

Policies

Pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation.

Optional extras

Valet parking costs USD 10 per day

Pets are allowed for an extra charge of USD 75 per pet, per stay

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.5 /5 from 50 reviews

Hotel Indigo El Paso Downtown, El Paso
Outstanding5.0 / 5
Business trip
Beautiful hotel. Great pool atmosphere. Lounge food was mediocre at best. I understand the restaurant at the lobby level is very good. I'll be back.
2 night business trip
Hotel Indigo El Paso Downtown, El Paso
Poor1.0 / 5
Never again
I never make posts but this one I needed to , this place is horrible and no reason to ever consider using this hotel. I have no idea how or why hotels.com ever rated this hotel as "exceptional" there were too many problems to say it's a one time thing and too many other people leaving the hotel and complain g to say it was a one time incident. When I tried to speak with the manager his response was "well I'm new and not sure how to fix all the problems, give 6months to a year and try us again to see if we have corrected the issues"
2 night business trip
Hotel Indigo El Paso Downtown, El Paso
Outstanding5.0 / 5
Great hotel but your pool needs shade desperately. Umbrellas, trees or at least covered cabanas.
1 night romance trip
Hotel Indigo El Paso Downtown, El Paso
Good3.0 / 5
Noisy, hip, downtown hotel in El Paso
Walls were extremely thin- snoring, late night revelers, etc.Nice hotel but will not book again due to noise level
1 night business trip
Hotel Indigo El Paso Downtown, El Paso
Fair2.0 / 5
Book if you want to be up ALL NIGHT!
No SLEEP! There is ZERO insulation in the room. You hear EVER car going by, everyone in the hall, ANY door that closed. We called on a room that was partying & was literally yelling to the pt they couldn't hear security knocking several times. He finally warned them, but it continued being loud & inconsiderate. We called & I asked front desk if she could request them to move. We have to be up at 3AM w/kids & it was already 10:30PM. She was very apologetic, said they had to leave & their room keys would be deactivated in 10 mins. Their noise finally ended & then we got to hear the people having bleep in the room next to us. We sleep w/ white noise from an app & it made no difference! There's also a large bright green blinking light on the fire alarm on the wall right by one of the beds. My son slept on the other bed & complained the green blinking light was bothering him all night. It did all of us as it reflected off other walls. I spoke to the security guard at 4:00AM as we were leaving. I told him we only got 1/2 hrs of sleep. He said he was running around all night diffusing parties. I also learned the party room stayed because the general manager decided to give them a third warning. Very disappointing to hear! The rm was clean. I did my routine bedbug chk, & there were zero signs of anything. The beds were comfortable.These are the only reasons why I gave a rating of 2 stars! NO CHANCE of getting sleep here unless you have been partying, and passed out from being drunk!
1 night family trip

See all reviews

Hotel Indigo El Paso Downtown, El Paso

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