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Pinnacle Hotel at the Pier

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Minibar, in-room safe, desk, laptop workspace
Indoor pool
Superior Room, 1 King Bed, Balcony | Minibar, in-room safe, desk, laptop workspace
Superior Room, 2 Double Beds, Balcony | Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace

Overview of Pinnacle Hotel at the Pier

VIP Access

Pinnacle Hotel at the Pier

4.0 star property
Mountain hotel with indoor pool, near Port of Vancouver

9.2/10 Superb

1,003 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
138 Victory Ship Way, North Vancouver, BC, V7L 0B1

Room options

About this area

What's nearby

  • In Lower Lonsdale
  • Vancouver Waterfront - 21 min walk
  • Capilano Suspension Bridge - 15 min drive
  • Grouse Mountain - 21 min drive
  • English Bay Beach - 27 min drive
  • Robson Street - 27 min drive
  • Canada Place Cruise Ship Terminal - 29 min drive
  • Port of Vancouver - 25 min drive
  • Stanley Park - 35 min drive
  • Granville Street - 28 min drive
  • Rogers Arena - 29 min drive

Getting around

  • Vancouver, BC (CXH-Vancouver Harbour Seaplane Base) - 27 min drive
  • Pitt Meadows, BC (YPK) - 43 min drive
  • Vancouver International Airport (YVR) - 61 min drive
  • Sechelt, BC (YHS-Sunshine Coast Regional) - 119 min drive
  • Vancouver Rocky Mountaineer Station - 14 min drive
  • Port Moody Station - 24 min drive
  • Vancouver, BC (XEA-Vancouver Pacific Central Station) - 27 min drive
  • Waterfront Metro Station - 29 min walk

Restaurants

  • Pier 7 - 3 min walk
  • Sushi Bella - 3 min walk
  • Yohachi Sushi - 3 min walk
  • Green Leaf Brewery - 5 min walk
  • Vaades - 5 min walk

About this property

Pinnacle Hotel at the Pier

Pinnacle Hotel at the Pier puts you 2.6 mi (4.2 km) from Canada Place Cruise Ship Terminal and 2.7 mi (4.3 km) from Canada Place. Guests can take a dip in the indoor pool or grab a bite to eat at The Lobby Restaurant, which serves breakfast, lunch and dinner. A bar/lounge and a fitness centre are offered, and in-room conveniences at this upmarket hotel include fridges and microwaves. Fellow travellers say great things about the pool and central location.

Languages

Chinese (Mandarin), English, Filipino, Finnish, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 106 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 3 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets allowed (2 per room)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Covered on-site self-parking (CAD 28 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge)
  • Restaurant
  • Bar/lounge

Travelling with children

  • Children stay for free (see details)
  • Children's menu

What to do

  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Skiing lessons nearby
  • Snowboarding nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference space (8000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre
  • An indoor pool
  • Hot tub
  • Sauna
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells

Languages

  • Chinese (Mandarin)
  • English
  • Filipino
  • Finnish
  • French
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 37-inch LCD TV
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Recycling
  • Guidebooks/recommendations

Special features

Dining

The Lobby Restaurant – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Pier 7 Restaurant – Overlooking the ocean, this restaurant serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Key Eco-Rating Programme, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Refundable deposits

  • Deposit: CAD 100 per night

Optional extras

  • Breakfast costs between CAD 10 and CAD 18 per person (approximately)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CAD 30 per pet, per day (maximum CAD 90 per stay)

Parking

  • Covered self-parking costs CAD 28 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Pinnacle
Pinnacle Hotel
Pinnacle Hotel Pier
Pinnacle Hotel Pier North Vancouver
Pinnacle Pier
Pinnacle Pier Hotel
Pinnacle Pier North Vancouver
Pinnacle At The Pier Vancouver
Pinnacle Hotel at the Pier Hotel
Pinnacle Hotel at the Pier North Vancouver
Pinnacle Hotel at the Pier Hotel North Vancouver

Frequently asked questions

Does Pinnacle Hotel at the Pier offer free cancellation for a full refund?
Yes, Pinnacle Hotel at the Pier does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Pinnacle Hotel at the Pier?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Pinnacle Hotel at the Pier?
Yes, there's an indoor pool.
Are pets allowed at Pinnacle Hotel at the Pier?
Yes, pets are welcome, with a limit of 2 per room. There's a charge of CAD 30 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Pinnacle Hotel at the Pier?
Yes. Self-parking costs CAD 28 per day.
What are the check-in and check-out times at Pinnacle Hotel at the Pier?
You can check in starting at 3:00 PM. Check-out time is 11 AM. Contactless check-out is available.
Is there an on-site casino at Pinnacle Hotel at the Pier?
No, this hotel doesn't have a casino, but Great Canadian Casino at the Holiday Inn (15-min drive) and Hard Rock Casino Vancouver (23-min drive) are both nearby.
What is there to do at Pinnacle Hotel at the Pier and nearby?
Have fun with nearby winter activities such as cross-country skiing, snowboarding and snow tubing, and in warmer months, enjoy a round of golf at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the indoor pool. Pinnacle Hotel at the Pier also has a sauna and a steam room.
Are there restaurants at or near Pinnacle Hotel at the Pier?
Yes, The Lobby Restaurant offers ocean views. Nearby restaurants include Green Leaf Brewery (5-min walk), Vaades (5-min walk) and Finch & Barley (6-min walk).
What's the area around Pinnacle Hotel at the Pier like?
Pinnacle Hotel at the Pier is a short 2-minute walk from Lonsdale Quay Market and 5 minutes' walk from Lonsdale Quay Seabus Terminal. Travellers say that the local area is very central close to public transit.

Overall score and ratings

9.2

Superb

9.3/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.1/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Exceptional

Fantastic location. Worth the extra cost for a water view room.
Rebecca, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Beyond Disappointing
This was the most disappointing stay I've had in a long time. Check-in was good and my request to be away from the elevator and not have an adjoining room was honoured. However, the climate controls in the room were broken and we could not cool the room down. It got so bad that I called the front desk. It was suggested that we open a window, which I did, but it was not a long term solution since it was so loud outside. I called the front desk again and asked for another room. After some time, they offered me a room at the opposite end of the hall. They highlighted the fact that it has access to a terrace. The room was much smaller, had an adjoining room, and still had the same issue with the climate controls! We couldn't even enjoy the terrace because the other room that had access was out there partying. I also tripped over a random stair in the room! I went down to the front desk and the gentleman there said he had to call his manager. He came back and said he was told there was nothing they could do and that there were no other rooms available. He offered to comp our parking and breakfast. Based on the number of people I saw in the hotel, I highly doubt it was full. However, that shouldn't matter. People want their rooms to be comfortable! For the price of these rooms, I just can't believe I had this experience. I have had a better stay in some 2-star hotels, and that should say a lot. I hope someone from hotel management will follow up with this review.
Joseph, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Raymond, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dave, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jaimie, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Denise, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Chao Wen, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Beware of extra incorrect charges
This was a very poor experience. The hotel fraudulently charged me an extra amount after stay. They never informed me about this - I found the charge on my credit card statement and disputed it. On check-in, the hotel did not upgrade me to a better room even though one was available and they are supposed to since I am a gold member of hotels.com. They did upgrade someone else who checked in later, however.
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Another lovely stay
This was our second time staying with the kids at the Pinnacle and it didn't disappoint. Friendly staff, a great pool, and tons of good cafes, parks, and restaurants close at hand. We'll be back.
Ben, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Sandeep, 2-night trip
Verified Hotels.com guest review